timberland.com Reviews
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1.4 / 5
Average user rating
1036
Total reviews
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timberland.com Reviews
Read real experiences from customers of timberland.com.
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Jay B
February 25, 2026
Slowest shippers in the industry bar none.
I ordered shoes two weeks ago and still have not received them. They are the single slowest shipping company out of any company I have ever dealt with. When you call to find out why it takes so long, it takes 15 minutes for someone to help you. I can't stand companies that place zero interest in customer service. Perhaps this is the reason why they have such a poor rating on Trustpilot.
Lowie
February 17, 2026
So so so bad
Paid for shoes, didn't arrive. They tell me to wait a total of 6 weeks before any results of their investigation. Meanwhile, no shoes, no money. Luckily PayPal stepped in and reimbursed.The support is just copied pasted basic messagesWill never buy from Timberland again, not even in shops
Sharon Meldgin
February 12, 2026
I purchased Women's Solace Slip-On Work…
I purchased Women's Solace Slip-On Work Sneaker, and they were very on sale. They are definitely not slip-ons and super tight. I have always worn this size, but these seem small. Because they were on sale, they won't return them. I chatted with a person who said I could through warranty. After almost finishing the chat went dead so I called. They told me I was misinformed and they couldnt be returned. I wasn't aware of this because I have never ordered from them before. I don't recommend these shoes or company. Poor customer service.
Ian row
February 12, 2026
Boots fell to peices after 8 weeks…
Boots fell to peices after 8 weeks scaffolding, and they did not help at all, 100% waste if money do not buy from these they should stick to making bang avridge clubbing shoes
Marius
February 9, 2026
Disappointed and disgusted service
Dear Timberland Customer Service Team,I am writing to formally express my extreme disappointment and frustration with the way my case has been handled.I ordered a pair of Timberland shoes as a gift for my fiancé’s birthday, expecting the quality and service that Timberland claims to stand for. Instead, the shoes arrived clearly damaged. I immediately contacted your customer service and provided photographic evidence of the damage.Despite acknowledging that the item was sent damaged, your team has:Refused to issue a full refundRefused to send a replacementRefused to offer even a partial refund as a goodwill gestureThis is completely unacceptable.I have now been in contact with your customer service for over two weeks, repeatedly explaining the situation, yet there has been no resolution whatsoever. To make matters worse, the case was closed without my consent, without a resolution, and without even informing me that it was being closed.I explicitly requested to speak with a supervisor or manager, which is a reasonable and standard request in any complaint process. This request was declined, which directly contradicts your own customer service policies. By doing so, Timberland has failed to follow its own procedures and has shown a total lack of accountability.Let me be very clear:Timberland admitted the item was sent damagedI provided evidence immediatelyI acted in good faith throughoutYet I have been left with a damaged product, no refund, no replacement, and no escalationThis experience has been deeply frustrating and extremely disappointing, especially considering this was meant to be a birthday gift.I now formally request:Immediate escalation of this complaint to a supervisor or managerA full refund or replacement without further delayWritten confirmation explaining why my case was closed without resolutionIf this matter is not resolved promptly, I will have no choice but to escalate this further through formal complaints, consumer protection channels, and public reviews, as no customer should be treated this way.I expect a response from a supervisor or manager as a matter of urgency.Sincerely,Marius
Bentusi
February 9, 2026
Timberland is dead. Never Again.
Bought their boots like i have been for a decade or more. Right away i could tell the build quality was trash. 2 months later the entire sole detached from the boot. I filed a warranty claim and got a AI bot responding to my emails. If it was not a bot then it was a human who simply didnt care what i was saying. It took a week or more for the bot to repond to anything and often not even answering or being helpful in any way.Eventually the bot said it has granted me a GIFT CARD. I had explicitly told them i dont want that and i only wanted a refund to my original payment method. no response ever came again. I called the support line and was hung up on. Called back and waiteed for 45 minutes despite the call wait time says 30 seconds the whole time.After pulling teeth i was granted a "ONE TIME EXCEPTION" and told i would be refunded. I will NEVER purchase from this garbage company agian and i will tell EVERYONE i know not to either. Thats why their credit rating has been downgraded to junk status from BBB to BB recently. Tims used to be quality boots at a good price. Not they are total trash at a higher price.They are just squeezing the last drops of money out of the brand. its clear.
Stuart Winstone
February 2, 2026
Lost order
Lost order, poor customer service. Customer service answer is wait despite having proof it’s been lost, once we receive this from the courier, then we’ll refund for you to reorder, if it’s more expensive and you book express delivery we’ll refund it, took 3 calls and 2 emails to get a response.
Jay Zavada
January 31, 2026
The intro community offer promides 10%…
The intro community offer promises 10% off first order but then excludes all the most popular items from this offer. It is a scam just to get you to join. They make decent boots but have deceptive and awful customer service - and as a cherry on top, customer service is closed on weekends - of course it is...
Consumer
January 31, 2026
Don't expect serious compassion
Don't expect great support as when orders are piling, cutomer service simply cannot care about every request they receive and you may just be snubbed and made to wait forever even for the simplest thing. AVOID!!
Jakovic
January 19, 2026
Useless company
Useless company, timberland.de are just stupid thieves, they send the package to completely different country in germany... my adress is czech my money is czech... incompetent company and their overpriced clothes are made in china lol, i have been waiting for 2 months for a refund yet nothing as i keep contacting support they just say its taking care of, useless waste of 300euro and im still waiting. Someone should really sue them
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