totalwine.com Reviews
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2.2 / 5
Average user rating
160
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for totalwine.com.
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totalwine.com Reviews
Read real experiences from customers of totalwine.com.
Brands may not incentivize or pay to hide reviews.
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Kim Klieger
February 2, 2026
Service is everything
I stopped in to get a couple of wine boxes to safely move a collection of wine I had previously purchased. A cashier was very helpful and assisted me in selecting boxes that would work perfectly.However, as I was leaving the store, I was stopped by another employee who told me I could only take the boxes if I made a purchase. I explained that I was already a customer, but she dismissed that entirely. She then offered alternative boxes that were completely unsuitable. Ultimately, she took the boxes away, and I left empty-handed.I walked across the street to Specs, where they were more than happy to provide as many quality boxes as I needed—no hassle, no attitude.Needless to say, Specs has earned my business going forward. Unfortunately, this experience reflects a clear lack of customer-focused service at Total Wine, and I won’t be returning.
Josh King
February 2, 2026
Ordered 4 bottles of wine a 2 bottles…
Ordered 4 bottles of wine a 2 bottles of liquor and had 2- 12 packs of beer delivered. Sent it back and the only option is to have it delivered tomorrow. Not thinking it will be correct tomorrow either but we shall see.
Scheckey
January 28, 2026
Visit Ben at Total Wine in HB!!!
The Huntington Beach Total Wine is one ofthe best of all the TW stores. Ben was so incredibly helpful, knowledgeable, patient & kind. I will make an effort and drive the distance to shop there again.
Heidi Zurcher-Neely
January 21, 2026
House Pomagranite liquor is awful!
Good selection, good prices. However, looking to pick up another bottle of pomegranate liquor, sales rep recommended their house brand (which is supposedly made by a higher end producer) as a good buy. Used it to make a pomatini and it was awful. Tried it a second time, adding a little more liquor, and still awful. In addition, a few drops ran down the outside of the glass onto the bar top and left a bright red ring which required scrubbing to remove it. That suggests there is not much of a pomegranate in the liquor, it's all tasteless red dye.
Dean Bailiff
January 19, 2026
Their online ordering and delivery need…
Their online ordering and delivery need to be completely revamped. Most of the time I try to order the cart doesn't work, I tried a few different browsers. I did finally get the site to work and place an order for delivery the next day. Then realized I needed to adjust the delivery time. You can't easily do that. I had to call customer service, they can't change it either, they have to cancel the order. (then told me 7 to 10 days for a refund...what?) I then tried to reorder, but cart not working. I gave up.
Michelle Mazzoni
January 16, 2026
Do not work for this company
Do not work for this company. If you push sales and enrollments you will be fine even to customers who do not want it. If you do not get a certain percent then you get talked to and let go. That's exactly what happened to me. I refused to make people sign up for rewards so that didn't give the GM his bonus therefore thru let me go even after telling me that everything was good during my performance reviews. Everything is based around money and numbers. The higher the money's, the bigger the bonuses for the GM of the stores. That's all is based around.
Heather Lyttle
January 15, 2026
Waste of time!
Received incorrect order. I contacted them, customer service representative was very helpful & friendly. She said Total Wine would come to pick up the incorrect order, and drop off the correct one. 20 minutes later I get a vm asking to send photo proof of the incorrect order and receipt. After emailing them I receive a response literally asking for the information I sent. As of today the amount has been credited. They never showed up to get the incorrect order. Won’t be shopping here again.
Lesley Mullen
January 13, 2026
The saving grace of my negative…
The saving grace of my negative experience at Total Wine is this experience led me to discover a new place to shop for Spirits. A rude middle aged gum smacking blonde employee decided to spew her foul venom at me. Since negativity is contagious this miserable creature was successful in getting me out the door as fast as I could pay my bill A professional and polite employee (Victoria) checked me out.
Tiffany Tagg
December 29, 2025
How stupid?
How stupid?? Had a delivery of several boxes of wine....They literally placed a delivery sticker over the place where you open and dispense the wine. Had to use a hammer to break in. Come on...use some common sense.
Hannah Buckley
December 27, 2025
The customer service was outstanding
The customer service was outstanding. Ernesto at the Woodbridge, VA location was very professional and helped me pick out the best Pino noir & white wine. He explained each wine with knowledge and I was so appreciative of his nice/demeanor. Thank you so much for all your help!
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