touchland.com Reviews
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2.2 / 5
Average user rating
40
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for touchland.com.
Brands may not incentivize or pay to hide reviews.
touchland.com Reviews
Read real experiences from customers of touchland.com.
Brands may not incentivize or pay to hide reviews.
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Kareena Sond
February 5, 2026
LOVED IT
i really love it, it smells so nice and it works super well
Colby Mitchell
January 21, 2026
Still haven't received my package.... DO NOT TRUST THIS COMPANY!
Still haven't received my package..... 2months into this nitemare & I promise I'll never buy from them again. Tracked the shipping order & supposedly it's went all over the country sometimes even back to a facility it had supposedly shipped from. Can't talk to customer service bc there's no number. I'm beginning to think that it's just a scam.
Julie Plasse
November 25, 2025
Horrible customer service
Horrible customer service! Do not buy from the company. Buy your product from Ulta or Sephora, where they will take a return if you do not like the scent.
Kerry Smith
August 4, 2025
This is disgusting
This is disgusting. Huge amount of plastic and vinyl into the environment for an ounce of scented, gelled alcohol??? Anyone contributing to this scam is NOT keeping a low carbon footprint. Totally useless, way overpriced and environmentely DETRIMENTAL.
Kathy
July 17, 2025
Horrible customer service
Horrible customer service! I placed an order from their website for my granddaughter’s birthday. As soon as I placed the order, I realized that I didn’t change the mailing address and the package was being sent to my home address. Since my granddaughter lives out of state, I contacted touchland customer service to try and get the mailing address changed. FYI, they do not list a phone number on the website, the only option is to send an email. I sent an email that same day and they promptly acknowledged receipt of my message. However, several days later, they reached out (via email) to inform me that it was impossible to change the address on the order. I then responded back to inquire if I could cancel the order. Again, the answer was a hard NO. In fact, their exact answer was “ as we share on our website, unfortunately, once an order is placed, it cannot be canceled. We strive to fulfill orders promptly, and once they enter our processing system, we are unable to halt the process as we have an automated system. Our policy includes this information to help prevent any misunderstandings.” I went back to the we site and couldn’t easily locate this information!I will not be ordering from this website again.
Deb
January 17, 2025
Never recieved my package as they…
Never recieved my package as they claim. Worst customer service in trying to resolve
Lily Ding
April 5, 2024
Don't purchase from its own website
Don't purchase from its own website! I cannot cancel the order; everything was final sale even though I had not opened the package. The customer service was awful. This is how they practice: They deny all the requests and explain that your requests are rejected based on those ridiculous policies made by themselves. :)
Jordan
March 23, 2024
touchland
the hand sanitizer smells sooo good 😋! but for the price there isn’t much sanitizer in the bottle :(
Kellye Brake Lawson
March 22, 2024
I wouldn't order anything from them.
I wouldn't order anything from them.. and if you do make sure you read their policies. I accidentally somehow put in my old address and I messaged them with my new one as soon as I noticed it was wrong (within mins) and they said they couldn't change it and I should have read their policy. And I know I wouldn't receive it due to it being wrong and asked for a refund a few weeks later (yesterday). They said they can't refund it because it says delivered , it's been delivered in NJ and I live In NC. So I guess I'm not getting my money back.
Robert H
January 29, 2024
Company in California sending to Las…
Company in California sending to Las Vegas NV....17 days to delivery.....find another source because their delivery time is terrible!
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