tous.com Reviews
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Join 7,617+ users reviewing Tous Jewelry. Read verified ratings and real customer experiences on tous.com before you order.
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4.1 / 5
Average user rating
7617
Total reviews
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tous.com Reviews
Read real experiences from customers of tous.com.
Brands may not incentivize or pay to hide reviews.
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Estefany Campos
February 19, 2026
It has bee the most disappointing…
It has bee the most disappointing interaction I have ever had with customer service, it really seems that you are speaking with an AI bot than a person, there have been almost 2 months trying to sort out a mistake from their side and it has not been possible. We having been buying from more than a decade their products but we won’t any longer and never recommending ever again. There was a double charge in my husband credit card and we received the same product twice, we contact them to inform about the mistake and send the piece back with a reimbursement. I can’t believe such a simple task hasn’t been sorted, as we don’t trust their customer service process we have ask for the return to be trackable and visible for us, but the2 links for it then send us say it can’t be done, we have ask for escalation and had no answer about it, the only thing it has come back is give us your details to have the product back, I’m sure that the person having this emails is not remotely interested as she doesn’t acknowledge any question or have empathy. So disappointing and off brand for a company that portrait their sales to be excellent
Tiago Aleixo
February 16, 2026
5 estrelas
5 estrelas. Correu tudo muito bem.
Customer
February 16, 2026
15-Year Customer, First Online Purchase, Completely Failed Experience
I have been a loyal TOUS customer for over 15 years, purchasing regularly in Costa Rica and Spain. It has always been my go-to brand for gifts.Because TOUS does not have retail stores in the UK, I had to make my first online purchase.That decision has completely changed my perception of the brand.Due to a system error, I was charged twice for a duplicate order. From the very beginning, I clearly stated that I was willing to return the duplicate item. I even offered to ship it back at my own expense using a tracked and signed delivery service so there would be full documentation and transparency.Instead of resolving a simple issue quickly, TOUS customer service took over one month to confirm the obvious solution: return the duplicate item and receive a refund.After this delay, I was directed to their online return portal — which does not allow me to process the return because the return window has expired.The return window expired because TOUS took over a month to respond appropriately.So I am effectively being asked to use a system that no longer works due to their own delay.Throughout this process:My clear requests were ignored.My formal escalation request was not addressed.No ownership was taken.No empathy was shown.Responses felt automated and dismissive.I repeatedly asked for a simple return address so I could send the item back with tracking and signature confirmation. This has still not been provided.Mistakes happen. What defines a brand is how it handles them. Unfortunately, this experience has severely damaged my trust in TOUS.After 15 years as a loyal customer, I did not expect this level of frustration over something so straightforward.
eliane
February 14, 2026
ME ENCANTA TOUS
ME ENCANTA TOUS
Diana C
February 7, 2026
Fantastic service
Fantastic service, thank you Ana from the Algarve Shopping Tous store in Portugal.I bought a wonderful chain and amethyst bear for my daughter's birthday. Unfortunately the bag was stolen inside the shopping centre. I went to the shop again and asked Ana to put aside the same combo . So I purchased the same present again. In spite of my unfortunate event I can't fault the outstanding service and patience that Ana had. Thank you 🙏❤️
Magda
February 6, 2026
TOUS gave me the newsletter code that…
TOUS gave me the newsletter code that is not working. I contacted the store saying this and also complaining abou the worst ever app they have. they told me that "a lot of people reported that their code for the first order doesn;t work, they even reported this internally to higher level but no one did anything about it in days and they can't tell if it's ever going to be fixed". I wanted to make the purchase for 1000 eur and you just lost your customer.
Sunbal Hamid
January 25, 2026
Your new buyer
I am a new buyer of tous, just few items i buy and i am obsessed with your making style and coloring as i like colors more then black white.
Raquel Cardoso
January 20, 2026
I love the Brand and the products
I love the Brand and the products
Lourdes Ferrer Roca
January 19, 2026
Puntualidad absoluta !!!!
Puntualidad absoluta !!!!Packaging OK.Buena atencion al cliente.
mayra irizarry
January 17, 2026
SupTous love meer fast shipping
Super fast shipping, awesome item. Thank you valued seller
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