toysrus.com Reviews
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1.6 / 5
Average user rating
305
Total reviews
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toysrus.com Reviews
Read real experiences from customers of toysrus.com.
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Mo
December 18, 2025
Toys R Us and Aramex Are the Absolute Worst!
Toys R Us and Aramex have the worst service, with no communication, followed by misinformation to try save their skin.Over Black Friday I ordered nappies online, which were supposed to arrive about 7 days later, when these didn't arrive. It took us calling them to find out what the issue was. It turned out that between Toysrus and Aramex, they got the address wrong."Don't worry, we fixed it now, you'll get your order in 48 hours." This is when the lies and misinformation began.Two days passed, still no communication from either. It's now about 10 days after the order was placed, we're nearing Christmas and no one has figured out how phones work on their side. Now we explicitly request that they please phone before delivering, as we may not be home and they need a code to enter. A week after they were meant to deliver, this is now after initial 10 days of endless failure to communicate, deliver and and send notifications. Toys R Us refers us to Aramex, who their supplier, not the place we ordered from and paid.On 18 December, nearly a month after the order, Aramex sends a saying "your delivery was successfully dropped" or whatever they write. By now you're wondering if they called as we requested, well....I'm sorry to thwart your dreams, but no. They only receive calls, not make them. They take your money and make promises with no intentions of keeping them.Here's the absolute cherry, they claimed the items were left with security but that's not true. And this we found out after we phoned them. The order still hasn't been delivered it's a few days before Christmas and we may never see our order or the money.I wouldn't recommend anyone shop online from Toys R Us, and run for the hills if Aramex is involved.
Lisa Jones
December 18, 2025
I placed an online order over a week…
I placed an online order over a week ago. I contacted them to ask why it hadn’t shipped. They replied saying they’d look into it. Minutes later, I got a cancellation email. The item is still listed as in stock on their website so I have no clue why it was canceled. Now it’s too late to order elsewhere before Christmas. Very frustrating that it takes a week for them to figure out they’re going to cancel.
Anneleen Gemmell
November 20, 2025
Toys R Us lying about stock, misleading order information, and ruining a special experience for a DYING woman. Dont trust this bloody company!
We ordered my daughter birthday gift from her great grandma (who doesn't have much time left) SPECIFICALLY after we made sure the store had stock of the item. There where only 3 stores in Cape Town with stock, inuding the one nearest to us, so we ordered there.We received a message saying that the order is 'Ready to pick' - and we, like idiots (that is sarcastic, PLEASE change your wording), that that meant Ready to pick up. Because why on gods green earth would it mean something else- order being processed, order being finalized, whatever makes sense. Please explain to me how READY TO PICK doesn't make any customer assume that that means PICK UP. From a store that we CHECKED had stock.Go to pick up today and they don't have it. I realise this isn't the poor cashiers fault, because he has no control over this.But Toys R Us do! What the hell?Now great grandma won't be able to see her gift being opened at the party, and she won't make it till the next birthday. And apparently orders can't be picked up between black Friday and Monday?Like what the actual hell! My daughter is 2, she won't notice. But do you know who will? Her great gran who is slowly succumbing to altzheimers and WILL NOT have an opportunity to experience this again.Honestly, how dare you? We took the time to look online to make sure we place the order at a store that had stock.I mean, this is not only inexcusable, its just plainly lying to your customers. I have never been so disgusted in a franchise before. Seriously? Ready to pick doesn't mean pick up? Whats wrong with you? Who would use such misleading language?Also, I do apologize to the cashier that I raised my voice to. It wasn't his fault.It was YOUR fault.
DUA OWAIS
November 16, 2025
It's very good!
It's very good!
Marj B
November 13, 2025
FREE RETURN SHIPPING IS A LIE
Received a gift. Wanted to return it as it was a duplicate, but return shipping was $20. Policy states that it should be a FREE return. Contacted chat and email customer service. No response on the chat. The email inquiry was responded to: my other questions were answered, but when I pressed on the free return shipping matter (I asked 2-3 times through the email exchange), no further response. My inquiry was just ignored. Do better, Toys R Us. Your prices are higher than other retailers for the same items. Your customer service should be better. And who charges $20 for return shipping???
customer
September 3, 2025
EMPLOYEE IN SPANISH WAS NICE HAD TO…
EMPLOYEE IN SPANISH WAS NICE HAD TO CALL SOMEONE TO TRANSLATE ALL WENT WELL THEY TOLD ME WRITE A REVIEW FOR A CHEAP FREE CASE HOW CUSTOMER SERVICE WENT LIKE I SAID WELL AND I WENT HOME WITH MY NEW PHONE SAMSUNG GOOGLE TOOK A DUMP ON ME IN A WEEK THEY I WENT TO THE SPANISH LADY THEY TESTED IT CALLED SOMEONE TO TRANSLATE SOUNDED LIKE THE SAME GUY FROM WHEN I PURCHASE MY PHONE MY PHONE WAS DAMAGED, OVER HEATED, AND LOOKED BIG TIME MOIST THE ONLY THING I STARTED WAS TO SET UP GOOGLE N LOCK THE PHONE PUT IT BACK IT STARTED BLINKING, SCREEN SCRATCHED, AND NOW DOESN'T CHARGE ITS MESSED UP MY DAD SPEND $500 THEY ARE SCAMMERS I DONT RECOMMEND NOBODY THERE
Andrii Pashnov
April 22, 2025
No service provided
Money was charged, services wasn't provided. The reason to cancel the order support doesn't know. No compansationOrder number - E0010I39R1.
JR R
March 23, 2025
Had an extremely bad customer service…
Had an extremely bad customer service experience today MJ one of the customer service representative, by the way that title for her is a joke. Customer service was nothing to do with how she represented Toys “R” Us. I noticed a man looking at my kids while I was in there so I wanted to let the staff be aware of it. Maybe it was nothing. Maybe it was something. As I was stepping over, I had stepped behind the counter slightly. MJ proceeded to chastise me on how I’m not Allowed to be back there which I gracefully said no problem and in return response I added “you spoke to me like I was murdering somebody” then once again she decided to negatively speak to me extremely bad customer service extremely bad tonality I don’t know what kind of people Toys “R” Us is hiring here in Guelph, but MJ you are horrible
kersh pillay
March 3, 2025
Poor service
My husband ordered an item for my son on Wednesday...we were promised that they would have the stock by that friday.When checking with them..we were told that the guy was supposed to arrive with the item but did not.Today is monday and we are being told to wait till Wednesday. Service is pathetic.My son is autistic and we have been promising him. Its not easy when he is expecting what he wants and to be disappointed every day.
jordan
February 6, 2025
I didn't know toysrus was still a thing…
I didn't know toysrus was still a thing cool
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