tradeinn.com Reviews
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Join 47,373+ users reviewing Tradeinn. Read verified ratings and real customer experiences on tradeinn.com before you order.
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3.5 / 5
Average user rating
47373
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tradeinn.com.
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tradeinn.com Reviews
Read real experiences from customers of tradeinn.com.
Brands may not incentivize or pay to hide reviews.
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Abraao Gomes
April 6, 2026
Fraudulent behavior by carrier MailAmericas - Tax paid but item is being returned
I am extremely disappointed with Tradeinn. My order (Tracking: MAIL102511698TX) was held in Madrid. The carrier (MailAmericas) promised in writing that if I paid the 140.65 USD tax, the delivery would proceed normally.I paid the tax via Pix (Invoice 27606996) on March 30th, but the tracking now shows the item is being returned to the sender (Undeliverable) and the carrier's support is giving me evasive answers. Tradeinn support says they "can't do anything," but they are responsible for the carrier they hire.I have the proof of payment with the "PAID" stamp and the email promise. I want my boots delivered or a FULL REFUND of both the product and the tax I paid to your partner. This is unacceptable.
Joey
April 6, 2026
Worst experience ever. Awful service and company.
Worst experience ever. Awful company and service. Please avoid it!Ordered a duffel and it was shipped into an opened and ripped plastic bag. It was possible to see and touch the item from the outer. The poor packaging got the duffel badly ruined and damaged being a soft piece but, wouldn't be a surprise whether the item was stored already damaged in the warehouse. There wasn't any bubble wrap, air padding or other way to protection. Paid for shipping fee and the item was packed and delivered like rubbish. They fool people with making extra money without provide an adequate service. They are unethical hiding bad reviews.Customer service never willing to help and replying everytime with copy/paste messages and emails. Poor communication and nobody never took responsibility of a wrong doing and never cared about it. Opened a return claim but of course they didn't provide a solution. Everything is so unethical and awful.Will never buy anything else by them and I'll strongly persuade others to don't use their services. Please be smart, dont be fooled!!
Felix Bauer
April 6, 2026
Zero stars — Package lost and no refund!
I placed an order (#62624638) back in October 2025 for 53.98 EUR, and it has been a complete nightmare. The tracking stopped updating in November, and the item never showed up. Customer service is useless—they keep making excuses, saying they’ll only refund me once they get the package back from the carrier. Why should I suffer because of their shipping issues? It’s been over five months now, and they’ve stopped responding to my emails entirely. Save your money and shop elsewhere!
Mostafa Radwan
April 5, 2026
Fake order status
Fake order status;I tried to cancel the order after only 30 mins but they changed the status to preparing the shipment after 8 mins and refused to cancel the orderKnowing that the order will take days to be shippedThey have auto reply to messages without reading the request you make.Worst experience I had
Majid Shekari
April 4, 2026
Don’t buy from them just because they…
Don’t buy from them just because they have a bit lower prices, I bought tools they sent it after 15 days, when I received it it was wrong tool kit which is £500 cheaper and CUSTOMER SERVICE is very very poor they are completely ignoring me and I’m struggling to get my money back after 20 days
Ben Davison
April 4, 2026
Waiting on a refund after 4 months
Bought a jacket in December last year. Took 4 weeks to arrive. I then returned it to them paying £11 compulsory return fee. It’s April and I’ve still not had a refund. I have emailed twice and still not received a response. Feel scammed.
Peggy Waite
April 4, 2026
Buyer beware
Buyer beware! I thought I was getting a good price on a diving BCD, even with the 55.00 shipping charge to the US. Then I got an email from UPS stating I had to pay another 124.00 fee having to do with customs or importing, something to that affect. I tried to contact the company which is nearly impossible. No phone number and no email. Only a contact form that if you are lucky you get a response in a few days. They also have an AI chatbot which was worthless. Just kept giving me the same answer to different questions. I told them in the contact form to just keep the item as it was still in Spain and hadn't shipped. They told me the only way to return would be to accept the package and then return. This would entail paying the import fee, the original shipping and the new shipping back. I would end up paying more to return it than I did to buy it. In their response they mentioned that the import fees were mentioned in their "terms and conditions" which of course I had to check off as read, like all websites. When I checked, it was there, but to have read the entire conditions would have taken hours, like on all websites. So, just a caution to anyone considering using this site. The prices might not be as good as they appear.
Brandon Sandler
April 3, 2026
Customer service is horrendous.
I ordered ski goggles with more than ample time to receive them before my trip. Not only did they show up a week late, they took no responsibility for the delay, and when I asked them specific questions about a problem with the goggles, they gave me this canned response on multiple emails illustrating that they did not even read what I wrote. The customer service people seem to be completely incompetent, and there's no way to contact Management. Additionally, their offices are in Spain, and if you have to return things from the US, that's an additional cost that the customer has to bear, and there is no toll-free number. This company's operational structure is crap.
SEBASTIANO
April 3, 2026
Totally negative experience !
Totally negative experience !Late shipping (+10 days).Late return (+7 days) with InPost their not free shipping service. *Very late refund (+14 days) and not in the same amount paid for the item (60 EUR paid, refund 54 EUR).Only possible communication via email.*As on April 3 2026 have not received yet on my credit card.
tess
April 3, 2026
Absolutely appalling customer service…
Absolutely appalling customer service showing no interest or responsibility for parcel being delivered to someone else. Even parcelforce know they've delivered a signed for parcel inexplicably to the wrong address miles away and Tradeinn have said it's my responsibility to find it!**As requested order 67396021*****Amended to reply, as a customer you'd surely be justified to assume any offered shipping companies would actually deliver, and the price difference is a contributing factor, but in my case time is irrelevant as the item was not even delivered to me***
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