traegergrills.com Reviews
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1.3 / 5
Average user rating
120
Total reviews
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traegergrills.com Reviews
Read real experiences from customers of traegergrills.com.
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Gerald
April 5, 2026
I’ve had this grill for 5 years now and…
I’ve had this grill for 5 years now and have gone through 3 controllers. When I called this last week, they said I had no warrantee and had to buy another one. I asked why 3 controllers had to be replaced so many times and she had no answer sounds like a part issue to me. After a week, I get the box and they didn’t send everything I ordered when I called back they explained that the temp rod had had ordered didn’t go through so now I have to wait another week to get this grill fixed. As soon as I can fix it I’m going to sell it and buy a good product that will work. Good luck Traeger, you lost me as a customer forever
Cole Durm
March 30, 2026
Poor customer service
I usually love Traeger and their customer support but after experiencing nobody answering the phone and nobody answer the live chat and I’ve been on hold for grand total over 2 hours and I’m still currently waiting for someone to talk to me about the ER 10 code and getting a replacement part ordered. How can you have customer support services 7 days a week if you leave people on hold for multiple hours never getting their phone call answered.. come on Traeger do better
PD
March 27, 2026
I bought a Traeger 575 pro thinking…
I bought a Traeger 575 pro thinking Traeger produced the best pellet bbqs…..how wrong was I !!Firstly the digital controller stopped working, replaced this at great cost, even though the bbq was still under warranty the support from Traeger was non existent making every excuse under the sun to not replace it, so it was easier and quicker just to buy a replacement.Now the paint is blistering on the inside of the lid which then falls onto the food making it inedible, again Traeger support not interested, according to them blistering paint is considered normal wear and tear !! The standard of Traeger bbqs is appalling and I strongly suggest you avoid paying out your hard earned money on these inferior poorly manufactured bbqs.When they are working the fluctuations in temperature is so wide you have no choice but to constantly check and manually adjust the temperature to actually achieve cooking anything worth eating. I wish I had taken the time to read reviews on Traeger before jumping in and buying one, lesson learnt the hard way..
lewis gerholt
March 19, 2026
First of all I was so excited to get my…
First of all I was so excited to get my Woodbridge pro grill. Got everything put together, mind you this is a $1400.00 grill. Used for 3 weeks then, come to find that there was a firmware issue that causes a Blackburn. Frying all the electronics. Called customer service and they sent me all new parts that were burnt out. New controller module was bad. So they sent me another module and that one was bad also. Now I'm waiting on corporate to call me for 2 weeks. All I get is crickets.
Lisa
February 7, 2026
If I could give negative stars I would
If I could give negative stars I would! Absolute worst! We’ve had our ironwood XL a little more than a year and it suddenly stopped working. CS is a nightmare - I have no issues with call centers when they speak clearly so that I can understand what I need to do but that’s not the case here! They constantly put you on hold and read from the manual - no real knowledge of product! I can do better watching a You Tube video! But when you’re not mechanically inclined it’s a bit daunting having to pull apart your grills electricalsystem! It’s an expensive lesson to learn but Traeger sucks!
Jim Langston
February 3, 2026
Horrible experience
Horrible. After a couple of years, smoke flows into the hopper, temperature won’t stay. After years with a Weber gas grill I’ll be going back. Changed the burn port, original capped out. Quality not even a a consideration.
Paul C
February 2, 2026
Traeger does not stand by their product…
Traeger does not stand by their product and will not take any meaningful steps to help fix a problem. The company used to be incredible, and their products were the best. But that has clearly changed.I purchased a brand new Traeger Woodbridge Pro in September 2025. Within 3 weeks, the product stopped working, I contacted customer support and eventually it was determined that the control panel for my brand new grill had to be replaced, the part was sent to me once received, Installed it. For about 3 weeks, this solved the problem. Then a different part of my Traeger stopped working properly and after 2-3 months of trying to fix it, on January 25, 2026, I spend many hours on the phone with customer service, and eventually the representative diagnosed the problem and confirmed that the replacement part would be sent that day, to be received by me on January 28, 2026. On January 31, after not receiving the part, I called Traeger and was advised that someone from Traeger had canceled the shipment of my part, but then re-ordered it on January 30, 2026. I was provided a tracking number. The tracking number shows that Traeger has still not provided the part to the courier, I called the courier who confirmed the part will not be received by me within a week. I then spoke with a supervisor at Traeger, and notified the supervisor that I had purchased over $5000 worth of meat and was hosting a Super Bowl event on February 8, and required the part and my Traeger to be working by February 4 or 5 at the latest, as smoking that much brisket would take a few days. Despite originally telling me the part would arrive by January 28, the supervisor simply continued to repeat that if the part doesn't arrive within 7 days, they would take further action. 7 days being far too late in the circumstances. Traeger is refusing to send the part by expedited shipping, they are refusing to honor the fact my grill has not worked properly since October, and were completely indifferent by the fact I will be out thousands of dollars due to them not shipping me a part in a reasonable time, and for selling me what is plainly a defective product.
Kat Tampio
January 19, 2026
Traeger Silverton XL Pellet Grill
Traeger Silverton XL Pellet GrillDON’T BUY ONE!We’d been thinking about purchasing a Traeger grill for a while, when we saw them selling them at Costco. We spent quite a while talking to the sales person with some questions that we were concerned about.We asked: “Is the grill hard to assemble?”He said: “No”! … That was a lie.It took us a whole day, and an engineering degree to get the thing assembled & set up.We asked: “Will the cold temps in Wisconsin affect the cooking?”He said: “Absolutely not!” … That, too, was a lie!We asked: “Will the single digit temps here in Wisconsin cause the cooking temps to fluctuate?”He said: “No, the weather will not affect the grill’s temp at all!” … More lies!On Friday, we were making venison nibble sticks, which requires slow, low cooking. We set the grill at 165. It heated up fine. We put the nibble sticks in, as well as the meat probe. The grill held steady for about an hour, then it shot up to over 212 degrees, and kept climbing, so we opened the lid to get it to cool down. When we closed the lid, it would hold for a while at 165-180, then climb over 200 again, so we’d open the lid again! We finally called Customer Service & spoke with Kevin (Supv), who could actually see what the grill was doing for every cook we’ve done since we got it. He did say we opened the lid too often, and changed the temp as well, but we told him it was due to the extreme fluctuations! He did say there can be a 20-25 degree fluctuation during a cook, but 165 to 212?!? He surmised the heat probe may need to be replaced & is sending one to us. We finally got the sticks to a 160 internal temp, so removed them.Afterwards, we cleaned the grill extremely well, and cleaned the probe, the fire pot, and all the parts they told us to.On Sunday, we stuffed another batch of venison nibble sticks and set the grill to 165. The unit never got above 120 degrees before it started shutting down ‘due to low temp’. It said to restart it after shutting down, so we did. THREE TIMES!! By the fourth time it wouldn’t get above 120, and started shutting down, we took the nibble sticks out & put them in our oven to slow cook them.After this fiasco, I went online and Googled Traeger Silverton XL problems. It said there are numerous complaints about the fluctuations of heat, and there have been numerous returns to Costco.Wednesday, I’m calling Costco to let them know we’re returning this expensive nightmare for a full refund!If you decide to spend the exorbitant price for a Traeger, just plan to use it ONLY when the weather is nice.I would not recommend this grill to anyone!!
David Jones
January 19, 2026
The Traeger Flatrock is really a piece…
The Traeger Flatrock is really a piece of junk. Traeger does not really honor its warranty. If you buy one of these, you have to become a grill mechanic, because pieces fall off, the burner indicators rust, and the grill won’t heat half the time. If you buy one of these, you’re really wasting your money. Find another brand!
Scott Swaney
December 12, 2025
Cannot tell if they are incompetent or just don't care.
I have had my Traeger Tailgater pellet smoker for a few years. It worked well for a few months then I had a problem with it running too cold. At that time customer support was fabulous. They took the time to have me take pictures and such and diagnosed a faulty temp sensor and sent me a new one under warranty. It never really worked, it went the other way, the smoker is way hotter than what the display says and what it thinks it is regulating to. I just put up with it for a while and cooked everything a bit too fast on the lowest setting it has (165 F). Now instead if smoking ribs for 6 hours at 170 then turning up to finish them, I just leave it set at 165 and they reach an internal temperature of 201 in 3 hours, and I rely on soaking them in butter to salvage them (really helps!). Now because the display says it is between 165 and 190 they say it cannot possibly be a problem with the smoker. There is no way that multiple 3rd party thermometers could be correct if they disagree with their temperature sensor, and if the display says it's within 25 degrees then it's working perfectly. And the fact that meat is over-done in less than half the time it should take could not possibly be a problem with their temperature sensor. Now this is after they already sent me a replacement temperature sensor because they declared the original one defective. I explained all this to the technical support person very politely, without the sarcasm I used here, understanding that they cannot trust 3rd party thermometers, but anyone with a small amount of experience smoking meat understands 3 hours vs 8 hours and that meat should not reach an internal temperature >200 degrees at a setting of 165 degrees. They asked me to please hold, and 7 minutes later they just hung up.
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