travelpro.com Reviews
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3.7 / 5
Average user rating
976
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for travelpro.com.
Brands may not incentivize or pay to hide reviews.
travelpro.com Reviews
Read real experiences from customers of travelpro.com.
Brands may not incentivize or pay to hide reviews.
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tdechill
April 12, 2026
Travelpro looked out for me
UPS had damaged the suitcase during shipping. Travelpro, stepped up, and shipped me a new bag. A great company and a great product.
Richard Martin
April 7, 2026
Fast delivery
Fast delivery
Michael Saly
April 6, 2026
Many thanks
Great service, efficient shipping, daily updates
Ethan Rayburn
April 6, 2026
Terrible Customer Service
Two months ago, I ordered a Platinum Elite Check In (black) and two Platinum Elite Carry-Ons (one black, one gray). They sent all three pieces in black. Getting the correct products and getting the refunds and reorders to apply correctly has been an absolute nightmare that I wouldn't wish on anyone. I'm sure this is a great product; but their customer service is abysmal. It's like taking to a wall. For this kind of money, I'd expect better.
D Bernhardt
April 3, 2026
Worst Customer service to correct there…
Worst Customer service to correct there mistake in sending the right tote bag . My issue was never correct. As of April 6 Travel pro says they will send a correct bag ,but Waiting on a shipping tracking # from them ,then I see if its true they sent it
Daniel Loo
April 3, 2026
False advertising of lifetime warranty
EDIT: After asking them whether there were other options, they are sending me a wheel that they do have in stock. The wheel is a different color from my bag which isn’t ideal. I have several bags from this company, it was highly recommended to me by people who fly a lot. The main reason we bought this bag was for the lifetime warranty. However, the company has been extremely horrible to work with when trying to use the Warranty. I’ve had my oldest bag ( TravelPro Platinum Elite) softside for around six years and recently one of the wheels got damaged and it wobbles now. I tried to use the Warranty and the company told me that it was no longer covered and they don’t have the repair part, even though it was purchased with a lifetime warranty. The quality of the suitcase is great however I can’t recommend this company because they falsely advertise a lifetime warranty and are extremely difficult to work and don’t honor their Warranty
Cathy Kleiman
April 2, 2026
Very good product for traveling and so…
Very good product for traveling and so light weight.
Ann
April 2, 2026
A nice sturdy not too big case.
A nice sturdy not too big case.
Julia
April 2, 2026
Tips over w laptop in front pocket
When a laptop is in the front, it tips over. This is really disappointing!
Martin LaFleur
April 2, 2026
The case width dimension is just wrong…
The case width dimension is just wrong (1 inch shorter than listed when I measured). Others have also mentioned this on Reddit. With this change the bag volume was the same as my current bag. I feel my time was wasted.
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