trekbikes.com Reviews
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2.3 / 5
Average user rating
325
Total reviews
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trekbikes.com Reviews
Read real experiences from customers of trekbikes.com.
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Chris Born
March 15, 2026
Matte black Trek paint flaking after only four months - avoid
I had a Trek 1.2 for 15 years with which I was very happy. On the strength of this, I bought a matte black Domane AL 5. Within four months, the paint began to flake off in small and larger spots. Photos were sent to the HQ by the local Trek shop. They said it was impact damage. I had not mishandled the bike and had not experienced this problem with my previous Trek bike, using it for similar rides and parking. They gave me some touch up paint and some credit to spend in the shop. The guys in the shop were very helpful (and surprised at the HQ response as they expected a replacement or resprayed frame) - hence some stars. I can only assume that Trek quality has plummeted. I would not recommend getting a matte black Trek. I cannot vouch for other colours.
Davis Quigley
March 1, 2026
I bought a Trek FX 2+ e bike 2.5 yrs…
I bought a Trek FX 2+ e bike 2.5 yrs ago. Had problems from the git go, but factory assured me they would stand behind it. Now after 3 rear hub replacements and broken spokes multiple times, the shop mgr. won’t return calls, and so far the factory hasn’t returned my call. In the past however the factory cust. Svc. folks have been responsive. But now I am requesting a refund and have not heard back. 3.15-26 Update: Trek factory warranty got back to me w/in 24 hrs of my submitting a BBB complaint. They have resolved the issue to my complete satisfaction!
Alistair Rosscustomer
February 3, 2026
Sent five emails to Trek Shrewsbury
Sent five emails to Trek Shrewsbury. Then made Four telephone calls, three with no reply and one when I believe the manager answered. He promised to recheck for my emails and if couldn’t see them, one of his team would call.Three weeks later no call!!
Linda
February 2, 2026
Brakes leaked fluid and had to be replaced on new bike
Purchased a Verve hybrid trek bike on 3/1/22. Brakes started leaking fluid after 3 years, to the point where the brakes did not work. I had to replace both brakes with Shimano brakes. I was told by the bike shop where I had my brakes replaced it was a known issue with Trek bikes. The brakes they had on those bikes were defective. Tried to get some compensation from Trek, but was told only 2 year warranty on parts. This bike was ridden maybe 100 miles in total. VERY UNHAPPY with TREK. I will never buy another bike from them
Jim Jelinske
February 2, 2026
Spent 3,000.00 on an electric bike
Spent 3,000.00 on an electric bike. Screen went bad. Three weeks later I still don’t have it fixed. Called the dealer. Said ai just need to be patient. I really liked the bike but will not upgrade or buy another one for my wife. Unfortunate. Trek needs to do better.
Rick Grendell
November 10, 2025
It is heartbreaking for me to write this.
It is heartbreaking for me to write this, but my faith in Trek has been deeply shattered. I have literally toured around the lower United States and spent $1,000s on my bicycle, upgrades, gear, and service. During this self-supported tour I upgraded my stock aluminum wheels to carbon; a purchase of slightly more than $1,000. These wheels are guaranteed under Trek’s warranty program, but after the rear wheel axle suffered a failure, I have to wait at least a month for a replacement. What really saddens me is that Trek is not working hard to get me back on my bike while I wait for my new rear wheel; perhaps pull a compatible wheel off a store bike so I can get back on the road. I am now forced to seriously consider another bicycle manufacturer for my next tour, which will be through Europe. …I am so very sad.
Darcy Whitfeld
November 5, 2025
Very disappointing experience.
Very disappointing experience.I ordered four items costing over $500, which took nearly three weeks to arrive—well past the two-week timeframe I needed them for a cycling event. When the package finally arrived, only two of the four items were included. I had to source the missing equipment elsewhere at additional cost. Despite contacting customer service multiple times by phone and email, I’ve still not received a refund for the missing items after more than two weeks. Poor communication, slow service, and incorrect order fulfillment — I do not recommend buying from this company.
Vera Diasio
November 3, 2025
I have owned this bike for two years…
I have owned this bike for two years and the screws are already rusted so I decided to trade it in towards a new one they offered me $50 for my Trek … you would think they Would give a better offer since you paid a lot of Money for a new one.. the salesperson had know personally what a waste of time …
Dave Stewart
October 22, 2025
Brilliant customer service!!
After riding a Madone Gen 6 for three years I decided to upgrade to a Madone Gen 8. This bike is seriously fast and feels a lot lighter than the Gen 6. After 3 rides on it I got a puncture, a screw went into the rear tyre. After close inspection the screw had went right through the rim tape and carbon as well ☹️After phoning Trek they told me to take it to the shop I purchased it from to check if it was repairable or not.The local bike shop I went to put in a warranty claim and within 5 days I had a new rear wheel free of charge and the bike was back on the road again.I'd like to thank Trek Bikes for their excellent customer support and to James and the team at Fife Cycles Leuchars Scotland for getting me back on the road so quickly. If you are ever looking for a new or used Trek or parts be sure to visit their website.Thanks again guys
Jay
September 30, 2025
Nice bike with flawed motor
What started as a nice quiet electric bike soon turned in to a noisy mess. Frame creaks, then motor went after very little mileage and now it needs to go in for a 2nd motor. Thats 2 motors in under 14months with barely any mileage on them and certainly no hard riding. Seems the TQ50 motor is flawed and unreliable. Shame really. Won't buy another Trek as once this one is 2 years old there is no warranty on the motor and its a good £900-£1000 to replace.
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