trendmicro.com Reviews
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1.6 / 5
Average user rating
125
Total reviews
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trendmicro.com Reviews
Read real experiences from customers of trendmicro.com.
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Atlantis Campaign
March 29, 2026
If bloatware had a face
If bloatware had a face. It's honeslty unusable at this stage with all the added features they've thrown in to make it feel relevant. I'd rather risk my personal information getting stolen than keep using this platform.
William Thomson
March 20, 2026
Customer service non existent.
I've been trying to speak to someone all morning after eventually finding a phone number, but all you get is " it has not been possible to connect you, please try again later" and I still can't get passed "log in" no matter what you press it keeps taking me back to "log in" what a shambles of an organisation.
Konrad
March 16, 2026
I cancelled my subscription in 2024, Still hassling me
I cancelled my subscription in 2024. I asked for my details to be removed from their system. Received a conformation that this had been done. I have now been receiving emails from them ever second day since the 2/3/2026. Rung and asked to make sure that my details were removed on the 5/3/2026. Confirmed again, but still receiving emails. When I went to their site to get a contact number, my new security software blocked their site due to malicious content. They tried to access my computer. DO NOT USE TREND MICRO ever. If you have this, get rid of it.
Rab
February 15, 2026
Feedback on TrendMicro FULL Access
I have used Trend Micro for about 3 years and recently expired.It was great when I was using basic web protection for my mobile phone. I just purchased 2 years subscription for 3 devices.Pain in the bump when trying to install in imac.Then I installed to my current Android phone. My subscription had extras like Web guard etc.In order to set up a few of these extras, I was prompted to ALLOW FULL ACCESS to my device - stating TM will have CONTROL if my device - so I ended up Not setting the extras I paid in advance for. I went into TM website to send feedback. I wrote something to the effect:- paid for something I cant use without concerns- full access to device meaning giving TM Control over my device - I paid for Protection NOT VULNERABILITY - FULL Access means accessing My Privacy I clicked Submit and an inbox appeared - Discussion.trendmicro.com says :"Suspicious activity detected. Form submission blocked - then cleared my thread post Very Suspicious that I pay for Protection and TM WANTS to CONTROL me - this is the real world
Customer
February 13, 2026
Cannot cancel auto-renewal
I don't think there is anything wrong with their software, but I am giving a low score because it is not possible to turn off auto-renewal, and there is no way of contacting support.
Lone
February 5, 2026
If I could give zero I would
If I could give zero I would. Bought a product key from Hervey Norman and as I follow the steps on trend micro to activate it takes to where I’ve got to put in my credit card again even though I’ve already purchased it. It’s meant to be a 1 year plan not roll over, why can’t I just put the dam code in.
David Jones
February 4, 2026
No online customer service help
No online customer service helpNo freephone numberI canceled my subscription 2 months agoAnd they still renew it and charged meDirty business tactics
Darrin
February 2, 2026
Scammers will not pay cashback money
Purchased Trend Micro anti-virus with a $20 cashback offer. Submitted the request for cashback and it was rejected even though information was provided. The cashback offer is a huge scam and Trend Micro will do anything they can not to pay up on their promises. Scammers - DO NOT USE TREND MICRO
Kara T
February 2, 2026
I turned off automatic renewal and…
I turned off automatic renewal and cancelled my subscription to Trend Micro last year, and they still charged me today for a new subscription when I don't even have that card anymore. I asked for a refund and said I don't want to use their services anymore, and was asked if they could give me 3 months extra for free to not get a refund instead. Not a chance!! Told refund would take 5-7 business days, email said could take 14 days. Would not recommend at all.
Milton Burrell
January 17, 2026
Fraudulent Transaction
After cancelling Trend Micro and moving elsewhere several years ago, Trend Micro keeps trying to bill me for annual subscription. I have sent them emails and cancelled a number of times to be charged again this year for a subscription I do not have. It is nothing short of fraudulent.
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