tumi.com Reviews
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Join 211+ users reviewing TUMI. Read verified ratings and real customer experiences on tumi.com before you order.
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1.8 / 5
Average user rating
211
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tumi.com.
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tumi.com Reviews
Read real experiences from customers of tumi.com.
Brands may not incentivize or pay to hide reviews.
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Kim Levell
January 29, 2026
Every time I look at my $1900 carry on…
Every time I look at my $1900 carry on I could scream! I was told how light it was blah blah. The bag literally weighs over 8 pounds and you are allowed 17 on European flights no exceptions. What gets me so upset is after I bought it I took it back inside the return window. I admitted that I used the bag once even though it looked perfect! I felt it was too heavy after being told how light it was. I didn’t know better I trusted the sales person at the time. I didn’t research. When I took it back he starts talking pounds….he said it’s only 3 pounds difference. He offered to send it in their customer service to see if they will allow the return. 3 months later and many calls they give me my bag back with nope you have to keep it. I went there for an education and was sold an expensive road trip bag that was beat to he*l the first time I was made to check it. Never again TUMI! Your sales people lie and I’m stuck with a bag I absolutely hate! Save your money. Luxury luggage is for suckers. Get the lightest bag on the planet that will fit the most luggage for a carry on end of story.
S. Bura
January 28, 2026
Negative stars. TUMI is down the toilet.
If I could give zero stars, I would.I lifted my tumi carry on and the handle snapped in half. I returned it to Tumi, with the broken piece; the Repair area claims it could not be repaired, but they can offer me $90 toward a new bag and they will keep this one. What a racket! I said no because a new hard case is now $595 and up, and I would be losing twice. I refused the bad offer and they returned the case. However, they did NOT return the broken handle. I have been waiting since December. The company has deteriorated and they are not even responding to my complaint on BBB.Do not buy Tumi!
Marge Grice
January 23, 2026
Zipper repair
My Tumi carry on bag was about a year out of warranty and the front zipper broke. I took it into the store and it was a $15 charge to send it out for a repair assessment which I paid. Would be $90 to put the zipper back on the track (which I already could do) and stitch the end so it wouldn’t come off again. $90 charge. Not even a new zipper. When I said I would do it myself, they said I wouldn’t receive it back for 3 weeks…the person that does the shipping is on vacation for 2 weeks and no one else can do it! I won’t be purchasing anymore Tumi products. So disappointing. This used be such a luxury brand. Not anymore.
customer
January 23, 2026
What a customer should always receive
I am a satisified customer from early 2000 and I went to Milan shop for a repair to my trolley. The staff was very kind and service perfect and on time. Congrats
Richard Phillips
January 21, 2026
A once great brand: now the same as everyone else.
Tumi is a once fabulous company that has sadly gone down the route of not caring about their loyal customers. They have always looked after me very well when it came to repairs and warranty claims. Which is why I’ve bought multiple luggage items from them over the years. Between my partner and I, we probably own about 20 pieces of their luggage. However recently I was extremely disappointed with their service standards when I returned a very lightly used duffel bag which has actually ripped. Their ballistic material is not meant to rip so I assumed that even though the bag was a couple of months outside the warranty period, that they’d either repair it or offer a suitable solution. Sadly they said they couldn’t repair it and offered a derisory discount off a new product. Personally I think a $600 duffel bag should perform much better than this but they refused to help further. As a result I don’t think I’ll be buying anything from Tumi ever again.
Hope O'Brien
January 12, 2026
Long wait times (over 30 minutes) to…
Long wait times (over 30 minutes) to get a hold of someone. Once connected, the agent is very pleasant and helpful.
Sanjay Kapoor
December 19, 2025
Just got off of the phone after being…
Just got off of the phone after being on hold for 15 minutes of silence. Tumi has greatly disappointed me today I must say, with their lack of care has become shocking over the years re. Upholding their repair warranty/guarantee
Keila Garcia
December 11, 2025
I have called at least 15 times about a…
I have called at least 15 times about a repair update.. emailed even! Nothing!!! No one ever answers the phone????
Lixuan Zhang
December 9, 2025
No one is picking up the phone!
No one is picking up the phone!
Patty
December 1, 2025
No one works in customer service
Try calling their customer service tele#- 800-299-8864- no one ever picks up!! No one!! Try for yourself! For a company that charges outrageous prices, this is crazy!
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