ubereats.com Reviews
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2.4 / 5
Average user rating
111398
Total reviews
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ubereats.com Reviews
Read real experiences from customers of ubereats.com.
Brands may not incentivize or pay to hide reviews.
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S Wally
February 9, 2026
BOT customer service useless
Whole order cold and the weirdest burnt jacket potato I’ve ever seen and no drinks. BOT response and no way of escalating to get a proper response. Weird response from the driver when tipped cash like he’d never seen cash before.
Scott
February 9, 2026
Horrible customer service ..stolen money..fcuk uber
Horrible customer service Slow driversCold food ALWAYS.refunds take days when it should be automatic. Drivers cancel orders for no reason ..Waiting can take hours .Money missing and Uber cant explain where it is..Fcuk uber
Debbie Smith
February 9, 2026
Driver sent a black picture
Rediculous that the food was 2 hours late. Then the driver sent a black picture, saying food was delivered but no food! This is FRAUD deluxe and the lack of action from Uber eats supports this type of behavior! Buyers beware, you are taking a risk with these people.
Tom
February 8, 2026
Lost order but charged for trying to find it
Less than one star. Ordered dinner for four and the driver dropped offer a dinner for one from a totally different restaurant. The driver was still there when we caught the order, took the wrong order but did not have ours. The restaurant was very good about it and refunded the order. UberEats could not sort us out however and sent us to their resolution group, "JustAnswer". Now I just found that JustAnswer charged us $43 for the pleasure of telling us that they could not sort it out either. Just ... f--ing... Wonderful. You mess up, ok it happens. You can't sort it out, that does to on occasion. You charge me for the attempt? No forgiveness there at all.
Emmanuel Blankson
February 8, 2026
Very disappointing experience with Uber…
Very disappointing experience with Uber Eats and Kaspa’s (Eltham branch).An order was never delivered but marked as completed by the driver.Despite multiple attempts to resolve this, Uber Eats refused a refund, claiming the driver followed their policy.Kaspa’s did not properly intervene or take responsibility.£32 lost, no food, no accountability. Please think twice before ordering.
MsNita JazzyKlassy
February 8, 2026
I use to be a driver as of 3 days ago…
I use to be a driver as of 3 days ago they let me go cause of acceptance rates of orders that were $1.50 $3.00 orders my acceptance rating was 85 and they wanted 89 so I learned you can not decline any orders so Uber driver’s they will kick you off and permanently be fired it messed up
Lorena Martinez Moreno
February 8, 2026
Useless customer service
Useless customer service, you can tell they don’t hire humans anymore and they don’t care if you never receive your order
GREG
February 8, 2026
Uber Eats is not fit for purpose
Uber Eats is nowhere near fit for purpose. 4 out of 5 orders are incorrect. The service is horrendous. Everything about their business model is fundamentally flawed. Call the restaurant or takeaway and make the order direct. Stop giving these thieving, tax dodging companies money for delivering a chronically sub standard service.
Charles Moore Jr
February 8, 2026
Worst customer service shows I have…
Worst customer service shows I have uber cash but check my uber wallet says 0 but the representative ann didn't want to help push it off to someone else but it's gonna take 6 to 12 before anyone will help me
Coco Channe
February 8, 2026
Food left waiting 45+ minutes due to no…
Food left waiting 45+ minutes due to no drivers – charged anywayI ordered food which was prepared and ready, but it sat waiting for a driver for over 45 minutes because none were available. During this time, the estimated delivery time kept changing.When I contacted customer support, I was told to keep waiting and was not allowed to cancel without being charged, despite the delay being entirely due to Uber’s driver availability. No offer of a fresh replacement or meaningful resolution was provided.Being charged for food that is no longer fresh due to a logistics failure is not acceptable. I’ve attached a screenshot of the conversation to show exactly how this was handled.Very disappointing experience.
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