udemy.com Reviews
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1.8 / 5
Average user rating
1823
Total reviews
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udemy.com Reviews
Read real experiences from customers of udemy.com.
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Malachi Wilson
February 12, 2026
pretty good after all i hade fun
pretty good after all i hade fun
Jim Singh
February 11, 2026
Udemy has the one of the worst customer…
Udemy has the one of the worst customer support. It is inherently unfair for the consumers to go through multiple hurdles to get help. It takes two clicks to buy on Udemy, yet the help process is highly cumbersome. An average help ticket 5 hours and 3 emails. If they can uplift their customer support and tech stack, it will help their online experience.
Sylvain D
February 9, 2026
Horrible customer service
Horrible customer service. I purchased two courses with the expectation of being able to sit for an examination with a third-party certification body to obtain my certifications. The instructor later received notification from the certification body that she could no longer provide students with access to write the exam.As a result, the original premise of both courses was no longer valid. I contacted customer service and received a refund for one course, but they refused to refund the second, stating that the first refund was an “exception.” Since the same issue applies to both courses, it would only make sense to apply the same policy to both.I am very disappointed. This is my last time dealing with them. For context, I have purchased 144 courses through their platform, and they’ve now lost a long-term customer over $40. That’s quite unfortunate.
hlebchik
February 9, 2026
SCAM
SCAM! Courses and lecturers are great. Udemy however absolute scums. UI designers/engineers 100% know this is a scamming act. When refunding a course not suited for you, you click "Request a refund". IT AUTO CHECKS UDEMY CREDIT. THE RETURN TO ORIGINAL PAYMENT METHOD IS ACCESSED BY DROP DOWN ARROW. ONLY THEN YOU CAN CLICK BACK TO YOUR ORIGINAL PAYMENT METHOD. DO NOT, and I repeat, DO NOT FALL FOR THAT. SHIT UI DESIGN AND SCUMMY BUSINESS MORALS. They truly do not care about you as a student in education. They are sly thieves just to get every penny out of you. Heartless scum bags. Their service has nothing to do with the quality of teaching lecturers provide. Lecturers are great, Udemy on the other had are NOT there to support you.
coolemotion
February 5, 2026
Customer service deplorable
Customer service deplorable. They hide behind AI bot called Alex to avoid giving refunds. You end up going round in circles. Monthly selection of subscription courses offered was poor vaule. Only got to find out after I paid the subscription . I did managed to find two paid courses I like which was not on the monthly subscription. If you have any issues, your only hope is that the AI bot Alex will eventually improve.
Nina Rewizorska
February 4, 2026
Terrible experience with customer…
Terrible experience with customer support. Not only they didn't care to send a real person when I requested to talk to someone bit they sent over and over the same copy paste email back, literally and at some point they made a mistake and sent me someone else's emails which is a breach of GDPR. Totally atrocious!!Zero help and ZERO CARE OR SUPPORT.
CV
January 31, 2026
I really like Udemy and their courses
I really like Udemy and their courses. I am uploading one myself. But why not give course creators the chance to choose to create between video and text courses. Many customers don't have a lot of data to watch videos. I remember what I study when I read the text, because many courses have to little text in the videos and then it doesn't feel like a course you learn, I would know, because I have completed many courses. This is an idea Udemy can think about. Give course creators more options on how they can create courses. I would like to prefer to create text courses with images. 99% of all the courses I completed are all video content, no text to really read, just in the videos. Please consider these options for the customers also. Thanks.
Oscar
January 29, 2026
Great experience overall
Great experience overall. The service is fast, reliable, and easy to use. Everything worked smoothly and I’m satisfied with the results.
Nagin
January 29, 2026
Terrible customer service. STAY AWAY!!!
Their customer service is just outright horrible. Waste of time, frustrating, and give false hope.I submitted a request for a credit to be deposited to my account, and a support rep said they were transferring my request to another department.Turns out that this person misspoke, wasted my time, and gave false hope since I was later told that this is not actually possible.Udemy's courses are mediocre at best, and after this "support" experience, I will not be purchasing any more courses through this platform.Terrible customer service. STAY AWAY!!!
Jen A
January 24, 2026
I ordered a class and never received it…
I ordered a class and never received it even though it came out of my bank. I contacted service and said it was false even when I gave a screenshot of my bank history. I will never use this website again.
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