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Join 15,449+ users reviewing UGG. Read verified ratings and real customer experiences on ugg.com before you order.
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3.6 / 5
Average user rating
15449
Total reviews
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ugg.com Reviews
Read real experiences from customers of ugg.com.
Brands may not incentivize or pay to hide reviews.
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Giuseppe Russo
February 9, 2026
AI customer care simply does not work
I've returned a pair of shoes on the 24th of January. They did arrive on 29th of January. I did not receive any email, any confirmation and of course no money back. When trying to speak with someone I only receive AI replies saying "you will be contacted in 3-5 working days". No communication ever happened though. I'm very disappointed and would probably switch to paypal to get my reimbursment if no one will answer here..
Tamara
February 7, 2026
Customer services is awful
I've had an awful experience with customer services. I returned an item to UGG but they did not receive it. I had a record of postage and phoned Royal Mail and was informed that the item was never picked up from the post office and that they would refund me as it was deemed lost and they were liable. However, as UGG paid the postage I needed to give UGG a reference code and they would need to make the claim and pass the refund onto me. UGG is refusing to process the claim on the basis that it was not picked up from the post office, even though Royal Mail has agreed to refund me. It has been an awful experience. Customer experience is extremely slow and no one is helping me. I won't shop with UGG again.
Edward Lloyd-Cape
February 7, 2026
Great replacement insoles
Speedy delivery, good price, and so good that Ugg sells replacement insoles for their slippers.
Ella Tugwell
February 6, 2026
Amazing quality
Amazing quality. Ordered a pair of platform Tamsans and they are stunning! Great quality and super comfy. I opted for the standard delivery and they came next day.
Teela Andrews
February 6, 2026
The quality was awful for the price I…
The quality was awful for the price I am refunding i payed 94 pounds fpr uggs with a black blob on it. Will not be purchasing from ugg website again
jean salter
February 6, 2026
Ugg delivery
Great quick seamless service
Ariela Ka
February 6, 2026
scammers
I buy these shoes and clothes in various European countries and have never had such a terrible experience as with the US branch. It's awful!!! I returned some items that didn't fit, and they haven't returned my money for a month now!! They promise to return it every day and keep giving me excuses every day without any valid reason! Be careful with them - they are scammers, trying to avoid returning your money by any means necessary.
Kate McCabe
February 5, 2026
The quality of the ugg product is so…
The quality of the ugg product is so poor, I will be returning the item.
Daphne Elphick
February 5, 2026
Left out in the rain
Left out in the rain
carolyn
February 4, 2026
Ugg insoles
arrived on timeFitted as expected
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