uhaul.com Reviews
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1.3 / 5
Average user rating
1647
Total reviews
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uhaul.com Reviews
Read real experiences from customers of uhaul.com.
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Florencia
March 27, 2026
Terrible Experience
Booked a truck for my moving weekend and less than 24 hours before pickup, they changed the location and time without asking. The new location was about 80 km farther, which was super inconvenient.They offered a small discount and said they’d add extra km, but after returning the truck, I still got charged for an extra 50 km out of nowhere.Ended up paying more than expected, plus extra gas and wasted time. Customer service wasn’t helpful and wouldn’t do anything without photos of the odometer (which they never told us to take).Make sure you take pictures before and after, or you might get charged extra.
Dia Oranaí
March 25, 2026
I rented a u-box to move my stuff over…
I rented a u-box to move my stuff over to a new town. Receiving it was fine, if not a little tedious to get all the payments in order. the problem is that they dropped a surprise $99 charge on me out of nowhere, and held the box until the day before the monthly charge kicked in, and won't pick it up until after, so that's ANOTHER $99 charge I have to deal with because of their incompetence.
Melody Burch
March 25, 2026
I reserved a uhaul via phone call,went…
I reserved a uhaul via phone call,went to location to pick up the uhaul and it took over an hour and a half to get the key. I was charged 160.00 on my debit card to which was returned then charged 94 dollars. Was charged for a dolly but never recieved it. I was under the impression i was paying 10 dollars for dolly, 29.95 for the vehicle rental for 24hrs, and 1.09 per mile driven.. i drove 16miles. Brought the vehicle back with same amount of gas...early. and was charged 165. Well last i knew,...rounding up..30+10+18 does not equal 165. Uhaul is a huge bullshit ripoff. Dont rent a uhaul.
Todd
March 19, 2026
Uhaul insurance is a scam …
Rented a car dolly to tow my car from California to Arizona. I purchased a insurance policy thru uhaul for any damage to my vehicle caused by uhauls property. We'll the car dolly ripped the front bumper off my car while towing it. My vehicles was in great condition no damage at all prior to towing it. We'll to make a long story short. Uhauls insurance company found every reason they could not to cover the damage. They sell you insurance that they never have the intention to pay out when you need it. Uhaul and its insurance company are a fraud among many other choice words I have for them. There equipment caused thousands of dollars in damage to my previously undamaged car. Do not use uhaul and if you do don't waste your money on their insurance to protect your property. They will never pay. The damage to my car is so bad. We are seniors on social security and can't afford to fix this damag. DONT USE UHAUL. I BELIEVE WHAT THEY HAVE DONE TO US IS A CRIMINAL ACT AND THEY SHOULD BE HELD ACCOUNTABLE.
Xavier
March 19, 2026
Absolutely terrible experience with…
Absolutely terrible experience with U-Haul. This was by far one of the most frustrating and unprofessional customer service situations I’ve ever dealt with.My wife and I reserved a truck for March 1, 2026, and needed it early (5:00 AM) to meet a strict storage deadline. Before booking, we specifically called customer service because the listed pickup time didn’t match our needs. The representative clearly told us that with mobile pickup, we could get the truck anytime that morning.That turned out to be completely false.When we arrived, the app wouldn’t let us check in. We had to wait for support, and even then, the issue had to be manually fixed. This delay caused us to miss our storage deadline, resulting in an extra $130 fee.Here’s the worst part:U-Haul later admitted their representative gave us incorrect information… and still refused to take any responsibility.Area Manager Stephen Mansfield was rude and dismissive, telling me “we don’t owe you anything,” and refusing to escalate the issue or provide contact information for his supervisor. I was later contacted by Rebecca Carroll, who was just as unprofessional—confirming the error on U-Haul’s part but still denying any compensation, and offering no apology whatsoever.At this point, it’s not even about the money. It’s about how customers are treated. Being given wrong information, dealing with delays, and then being spoken to with disrespect is unacceptable.U-Haul showed zero accountability and zero customer service. I will never use them again, and I strongly recommend others think twice before booking with them.Save yourself the headache and go with a company that actually values its customers.
Beth Davis
March 18, 2026
Offered a free trailer- RUN! Not Worth the “Free” Trailer Offer
I would have placed this on the U-Haul site but the "real customer reviews" on their site only allow reviews on the pickup/drop-off locations. Here is one about the company and the deals they offer. I was asked by U-Haul to transport a 4x8 trailer from Georgia to Maine and was offered a $50 reimbursement for doing so. While there was no rental charge for the trailer, I would strongly caution others before agreeing to this type of “deal.”I drove approximately 1,250 miles in a fully loaded 20 ft truck. A truck like this typically gets around 8 MPG, which would require about 156 gallons of fuel for the trip. However, towing even an empty trailer reduced fuel efficiency to around 6.5 MPG due to added drag and resistance. That increased fuel usage to about 192 gallons.At an average fuel cost of $3.60 per gallon, that is an increase of roughly 36 gallons, or about $130 in additional fuel costs alone—well over double the $50 reimbursement offered.Beyond the fuel cost, the trailer made driving significantly more difficult. Because it was empty, it was actually harder to control in windy conditions and felt unstable at times. It also made lane changes, merging, and navigating traffic much more stressful and time-consuming. The added length and handling challenges slowed the trip down and required constant extra attention for safety.While the idea of helping relocate equipment may sound reasonable, the compensation did not come close to covering the real costs or the added difficulty of the drive.In my experience, this was not worth it. I would recommend future customers carefully consider the true fuel cost, safety impact, and added stress before accepting a similar offer.
Billy Campbell
March 18, 2026
The price of the 19.99 a day didnt…
The price of the 19.99 a day didnt happen. 2day 159.00. That's a lot to pay..
William Colombo
March 18, 2026
Rented a box truck at the Bruckner blvd…
Rented a box truck at the Bruckner blvd U-Haul location. Took pics using there app. Truck was muddy outside and old & worn out inside but it was an old truck no big deal. Paid for insurance & 50 miles. I had the truck approximately three hours and drove it 10 miles. Return the truck. The gentlemen said everything‘s looks good thank you very much and I left the following day. I looked at my email and I saw there was two charges. They charged me “$175 CLEANING FEE”This is insane! Again $175 CLEANING FEE!!! I called twice went to the location was told to come back but the manager Stephanie was not there. Left my information and heard nothing. All the trucks are dirty from the snow and rain. This has to be addressed customers be aware of this charge. This is a bad business practice to get charged $175 for cleaning a dirty old truck. Do you wanna pay to clean their truck? This is a scam. This is unprofessional. It must be addressed once again. Please be aware.!!!
Wendy
March 16, 2026
Uhaul Dilworth Minnesota storage…
Uhaul Dilworth Minnesota storage complaint review::Most of the problems I had Uhaul storage at Dilworth MN location surfaced when I arrived to move my items out of storage 2/27 prior to next billing cycle/due date of 2/28.First, I forgot or could not locate my Uhaul disc lock key(s), so I could not enter my storage unit (I think #2335) on 2/27. So I walked on over to the office to get help breaking the lock off. No one was in the office to help me break off lock. The next day, 2/28 (Saturday) I come by Dilworth Uhaul office again around 2 pm. Ethan, a tall young blond/brown haired Uhaul employee was there. He told me he texted Isaisha Crawford, the general manager, but her phone was on silent. He told me he didn't know how to break lock off & that either Marcus or Isaisha needed to assist with this (with shop mtnc men). Ethan told me to come back the next day, 3/1 (Sunday). So, this caused me to be delayed by one day, which disrupted my other plans & ability to get my items out of storage on 2/27. Also, I don't live in Fargo Moorehead Dilworth area but do live 4-5 hours south. I had to drive up to take care of moving my belongings out, planning to spend no more than one night at a hotel in Fargo while doing this. Having to come back the next day, required me to stay another night in hotel as it would and did take several hours sorting through and removing/loading my belongings in vehicle to remove from storage unit, not leaving me enough time to drive back 2/28 4-5 hours South (home).On 3/1, the next day, I came by the Dilworth Uhaul office to again seek assistance to break my disk lock off my storage unit locker, but again, it was the Uhaul employee Ethan in the office.i came about 11:45 am. Ethan told me he called General manager Isaisha Crawford. After he got off phone he told me Anaisha (GM) was driving back to office, that she was at office earlier. Isaisha arrived back to Uhaul Dilworth office around 12:30-1 pm. I found out from Aniasha, as she came in office, without looking at me for most of time she was talking, in a drone like stressed hangdog look way, that she tried to break lock off (I have photo image) , drilled hole in it, but it didn't work, couldn't get lock off. I was appreciative of the effort but upset lock was still not broken off my storage unit so I could remove my storage items, especially having already been delayed 2 days. Aniasha told me I had to wait for her to talk to shop maintenance guys next day to see if they would break lock off then. I was not happy with answer, wanted more assurance/ details. Now, I had to wait around again with no definite answer. Anaisha , the GM, rudley went into to scold me in an exasperated rude condescending voice about how she already repeated what she told me about me having to wait yet another day (to 3/2, Monday). She then offered her business card for me to contact her but did tell me she would text me the next day (,tomorrow 3/2) when she found out if and when maintenance shop guys would remove/break my disk storage unit lock off. So, I am/had to wait yet another day for help to get my lock off. I had to pay for yet one more night (now total of 2 more nights) at a Fargo Moorehead/Dilworth area hotel as result thatI would not have had to pay if I had received good customer service from Uhaul in breaking the lock off the same day I requested help with this.I did come back 3/2, Monday after I received text from Anaisha letting me know maintenance guys likely would have lock off by 11:30sh to 12 some pm. I came by Uhaul storage unit around 1 pm. The lock had finally been broken off & removed so that I could get my storage items moved out of my unit I am upset at the additional time/days I had to wait as well as additional expense of 2 more nights of a hotel stay I had to spend on, when I should have received help in short time 2/27 to break my Uhaul storage unit lock off. I would very much appreciate compensation for the additional time & expense caused for myself, a Uhaul customer, for the very poor customer service I received from Uhaul staff at this Uhaul Dilworth storage unit location .I have used Uhaul for many moves in past (truck rentals) & storage units over the length of 2-3 decades, I will no longer do so
Kail Ryeback
March 15, 2026
Will never contact u haul again..
Will never contact u haul again..Falsey advertise 20 ft trucks when there only 16ft. , i know , because I went 21 of their lots , the other night popped open the back of the trucks and started measuring them. It's only 19 and a 1/2 feet above the cab.The rest of it's only sixteen feet , and the fifteen footers are only twelve feet. It also says on the back that if you report a trailer with electric brakes it will need a break controller and to contact u haul, u-Haul refuses to put one in any of their trucks .That's false advertisement , right there , and I have pictures of that advertisement as well. That's too false Advertisements between contacting them about electric brake controllers and the size of the truck that they're renting out. The trucks have doubled if not doubled in a half from what they were four years ago , and these trucks are from before the inflation hit so I know they didn't buy them during the inflation.They were bought before inflation , but using inflation prices as an excuse, so I took that u haul right back to that location an hour after picking it up , and I will never , ever return to uhaul anywhere.. i would recommend people start going to budget.They are about 800 to a $1000.Cheaper per truck right now than u haul, i would highly recommend people go to budget, their trucks line up to the footage they advertise them as.. there's a big U-Haul location that was just built here 2 years ago.And they tell me at this location , they don't even allow their trucks to go one way.
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