uline.com Reviews
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2.2 / 5
Average user rating
284
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for uline.com.
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uline.com Reviews
Read real experiences from customers of uline.com.
Brands may not incentivize or pay to hide reviews.
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Rde Stroyed
January 30, 2026
Customer Service stinks
I ordered a pair of traction cleats as a result of the ice storm that hit Maryland. I chose them because they listed on the product page that it can be sent out that day with a 1-day delivery (From Pennsylvania). Turns out they couldn't because the warehouse didn't have any in stock. I would figure a company like Uline would have their computers synchronizing stock to the sales page, but obviously not. I received an email from their Backorder department, to which I replied concerning my first time experience and how frustrated I was that I wouldn't receive them for a week. May as well come in springtime. They replied that they can offer me a similar product that can be sent out the next day, so I replied letting them know that would be good. Then I received another response that my original product will be shipped instead as ltheir inventory will be replenished by the time they could send the replacement. Sheesh.
Lisa Burbey
January 28, 2026
Quality was terrible
Quality was terrible. We are sticking with Grainger
Casper
January 28, 2026
Treat you like slaves
Treat you like slaves. They will expect a 100% of you every day without no excuses and if you don’t, they will approach you every day asking why and will harass you everyday. If you don’t perform a 100% in any position they will fire you after a few months. They even demand mandatory overtime without exemptions. There pay has increased so much because they can’t keep people at work.
Aisha
January 27, 2026
Always hiring--- but don't hire! Since November! Trust me I'm qualified!!!
Always hiring, but only hire if you know someone. I've gone to waste my time!! HR need a revamped section for sure!!!! Every one is willing to work if you give them a chance! If not you let them go and move on to the next! But not even that!!!
Amy Christensen
January 27, 2026
Predatory Product Descriptions
I own an essential oil company and recently purchased 600 roll on bottles from Uline. When I purchased the bottles, the product description at the top of the page specifically said "stainless steel roller ball for fragrances and essential oils". After selling about 20 of them, I received complaints that the bottles were leaking. I called in to request a refund and was denied because I was unable to send all 600 bottles back. Additionally, they said that the bottles aren't supposed to be leak proof. (?!?!?) Apparently, their website says that these are not air tight or leak proof and I had missed it because I did not specifically click on the tab that said "additional info". I told the customer service representative that it was concerning that this product listing specifically says it can be used for essential oils if these bottles aren't leak proof or air tight because essential oils should not be exposed to air. I also pointed out that extremely relevant information, like the fact that their bottles leaked, should probably be listed somewhere prominent. They thanked me and reassured me that they would push for the description to be changed, but still refused to refund my order.
Svitlana Pukhonto
January 18, 2026
I love this company
I love this company! Where else in Canada can you find service that responds instantly? Just one call, and within seconds all my questions were answered. I’m honestly impressed by how well this company handles both marketing and customer service!All the equipment we ordered was amazing and high quality. Whenever you visit a place supplied by them, you immediately recognize the Uline standard. It’s truly a great company and a fantastic experience — and not just once, but every time.Thank you, guys, for providing such an incredible experience and top-quality products!
Neatto
January 11, 2026
Incomplete Refund for Returned Gloves
I recently returned Ironclad Tundra gloves that were advertised as suitable for temperatures as low as −23°C, yet at −8°C my fingers were painfully cold, making them completely unfit for their stated purpose. For this reason, I returned the items.Upon reviewing my refund statement, I noticed that a full refund was not issued. The amount refunded was short by $30.72, despite the return being accepted. This is extremely disappointing and unacceptable.This is the first time I have dealt with a company that did not issue a full refund for a returned product, especially when the return was clearly justified due to false performance claims. At this point, the situation feels misleading and unfair.
Craig Dahlquist
January 8, 2026
good follow up
Although I returned the product, I give Uline credit for following up on my 1st - unflattering review and issuing a full refund. Nice to know a company reads and takes action.
Lynn Rossini, Schenectady, NY
January 8, 2026
Great Shopping Online Experience
My experience with Uline has always been great. I just bought an industrial garment rack. It’s only 24 inches long and the base is approximately 22 &3/4in. From wheel to wheel. It’s perfect for my small apartment laundry room. No more stubbing my toes when I’m walking barefoot in the laundry room. I ordered it yesterday and it came today! I’m very pleased with the entire experience. I found the garment rack doing an online seating on Google.
D.C. Central
January 3, 2026
Disgusting shameful company exploits workers
Found out the billionaire owners of this company are funding evil. And they spam us with their giant wasteful catalogs. When you try to cancel they just ignore you and keep sending.They claim to be anti-immigrant and for strong borders. But they got caught bussing Mexican workers all the way to Wisconsin and paying them a fraction of their US staff. Google "guardian uline immigrants" and you'll find the evidence. Just disgusting.
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