ultimateoutdoors.com Reviews
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4.1 / 5
Average user rating
6910
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ultimateoutdoors.com Reviews
Read real experiences from customers of ultimateoutdoors.com.
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GS
February 7, 2026
Ordered 8 maps for work a month ago
Ordered 8 maps for work a month ago. 6 days later, Evri emailed to say they'd delivered them. The parcel was nowhere to be seen, and nobody at work knew anything about it.Approx 15 emails later, and a couple of calls, both with very long waiting times for them to be answered, the call handler told me that they could not provide VAT receipts for the original order or the refund. This is a highly unusual policy for Ultimate Outdoors to adopt. It is also a very simple and normal thing for a company to do. It's required for tax reasons, and also to reconcile company cards.They also appear not to be able to put themselves in the customer's shoes. Why should I now call them to get a refund? It should be the other way around. There's been a problem. Therefore Ultimate Outdoors should resolve it, and call the customer to do so, if required. Why it was required, I do not know, since you didn't need my card details on the phone. Since you have a record of my card details, you also have a record of my phone number. It's pretty horrendous customer service and has been a struggle.
Tim Edmonds
January 28, 2026
An absolute nightmare to get a VAT…
An absolute nightmare to get a VAT receipt from! If buying for business, avoid at all costs!!
Iain Brough
January 21, 2026
Ordered an item with next day delivery…
Ordered an item with next day delivery before 5pm sat in allday waiting for the item and wasnt delivered. Called to chase up was given DHL number they had not got the parcel, asked for a refund was told I need to refuse delivery and so on.............. I had to chase the refund 3 days later which did come through but without the delivery charge so had to ring back and ask for my next day delivery cost back also.........just all-round poor service and then to refund the amount without the delivery which was the issue in the first place takes the p**S will not use again avoid!
Stuart Gilmour
January 18, 2026
Great quality hat at a fantastic price
Great quality hat at a fantastic price, fast delivery and great service from ultimate outdoors as usual, always get a bargain when I buy from you.Thank you
kevin kime
January 10, 2026
Ordered 3 items next day payed Extra…
Ordered 3 items next day payed Extra plenty of time to sort delivery about 24 hours later no update no updates had to phone up useless no help or anything said was going to contact evri delivery but they said they use DPD which is a lie no more information 7 hours later which customer service said going to update earlier just complete lies now 3 grandchildren which promised them have been let down by the company they do not care and just lie stay well away from untrusted company disgraceful
Ian
December 29, 2025
I was sent the wrong item they continue…
I was sent the wrong item they continue to say that it was the right item and it was supposed to be for Christmas for my son and he found out cheers
Kaley RA
December 18, 2025
Struggling to contact the company
Struggling to contact the company, email doesn’t work and the online chat box is giving me the same automated response. I just want to chase up my order, the tracking number is invalid and after seeing all the comments on instagram page I’m wondering if I’ve been scammed. I did in fact pay for next day delivery but no update and as I said, invalid tracking. NO TRACKING. Update, I’ve called multiple times now on hold collectively for more than an hour. What is going on with this company? Automated response only. Ridiculous AVOID AVOID AVOID!
Ali Gourlay
December 17, 2025
They have had my returned shoes since…
They have had my returned shoes since November 22nd and have still not sent a replacement or given a refund. Also, they are ignoring my emails and won't reply. (I know they are going to say something like I haven't used their online form but I replied directly to their customer service agent)
Heather
December 13, 2025
Failed to honour returns policy and repeated stock discrepanices.
I ordered the wrong size in error. When I went to return to a Millets store as stated (return to any millets or blacks store) my return was refused because they didn't stock it. The website says that you cannot return tents using the online return service. Eventually managed to return via Evri at a cost of £2...not to mention the time and frustration. I then endeavoured to order the write size, the order was cancelled due to no stock available. Try ordering a more expensive version, order cancelled due to no stock available. Attempeted to order 3 days later as still showing stock online. Order cancelled due to no stock available.
Iain Haldane
December 12, 2025
Zero stars
Zero stars. No goods no communication. The last communication from Ultimate Outdoors was an automated response to say that they had received my email asking where are the items I ordered.
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