Ultimate Outdoors Coupons & Promo Codes

I placed an order for some Berghaus gloves but then found my original ones, so I tried to cancel within the timeframe their website says is allowed. The rep on the phone said the order was cancelled and I asked for a confirmation email. They told me they don't send cancellation confirmations as policy. Three hours later, I got a notification that my order had shipped anyway. When I called back, a different person said it was too late to stop it. I explained what the first rep had told me, but they said there was nothing they could do. Eventually I got offered a five pound voucher after I had to ask for something to make up for the hassle.

Got a Rab jacket that showed up without the hood attached. Reaching out by email took longer than I'd hoped. I went to another outdoor shop and returned it there, then grabbed a replacement. The swap worked out in the end.

Stopped by Riverside in Northampton on Friday and the team knocked it out of the park. Amy and Dan were absolute superstars when fixing my online order problem. They made everything work without any pushback. And Barry deserves a mention too - his knowledge of the inventory is seriously impressive. Really impressed with how the whole team handled everything.

Had an amazing experience at the Riverside location in Northampton on Friday afternoon. Amy and Dan really stepped up when there was an issue with my online order. They went out of their way to make it right and didn't complain once. Also want to mention Barry - the guy's encyclopedic when it comes to knowing what's in stock. Great teamwork all around.

Went to the Northampton location Friday evening around five and got excellent help. The staff helped me figure out which sleeping bag would be right and they were genuinely friendly about it.

First time shopping with these guys and it went really smoothly. Their website is user-friendly, prices are solid, and the delivery was quick. I signed up for their newsletter and got a discount code that saved me some money on a second order. Placed an order Saturday and had both packages by Wednesday afternoon. Definitely coming back and would recommend them to others.

Callum took care of me and was polite, really helpful, and patient throughout. Appreciate the good service.

I can't say enough good things about the help I got from Libby. She made the whole shopping trip so much better - no stress, just a really good experience. I walked in without a clue what I'd need for my daughter's adventure program, and Libby broke everything down, answered all my questions, and made sure I had the right gear. She was knowledgeable and patient, gave honest recommendations, and never pushed me toward anything I didn't need. It felt like I was shopping with someone who actually cared, not just getting standard store help. The whole thing went from seeming like it would be overwhelming to being straightforward and enjoyable.

Teri was fantastic when I was shopping for shoes. She put up with all my questions patiently and gave me solid advice every step of the way. Professional, friendly, and never made me feel like I was being sold something I didn't want. Definitely shopping there again.

The team here is genuinely down to earth and knows their stuff. They helped me track down what I needed without any hassle and the fitting room made trying things on easy. The wetsuit I grabbed was priced better than or equal to what you'd find at the big box stores. They carry quality brands too. Libby was especially helpful and friendly when she assisted me.

Lewis gave me some really solid advice without all the hard sell tactics. Just genuine, useful guidance from someone who knows what he's talking about.

The folks at the Northampton Riverside location were absolutely fantastic today. Ryan A especially - that guy really knows how much to go the extra mile. Much appreciated!

Sam helped me work through the decision on a Rab jacket. He really understood the gear and made sure I picked the right one.

Teri was really helpful when we were picking out walking boots for everyone. Then Ryan A at checkout threw in a nice discount. That kind of old-school, genuine customer service is exactly what you want - nothing fancy, just really helpful from start to finish.

The place was clean and organized, and every person working there was approachable and willing to help. Libby rang me up and was super helpful, answering every question I had about the stuff I was buying.