ultimatepetnutrition.com Reviews
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3.4 / 5
Average user rating
3181
Total reviews
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ultimatepetnutrition.com Reviews
Read real experiences from customers of ultimatepetnutrition.com.
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Nirvana Yoga
March 25, 2026
The day after I had fully switched my…
The day after I had fully switched my two dogs fully to this product after three weeks of slowly transitioning from old food, neither dog was passing solid waste. One dog completely absent elimination, the other discharging bloody liquid mucous. Kept thinking this would improve or they were making less poops because of different nutrition. Both dogs started eliminating again 2 days after stopping UPN feedings. Took them 2 weeks to get back to normal.
doubleU
March 14, 2026
Customer Service & Shipping a Disaster!
Food great, Customer Care & Shipping AWFUL! The reps are nice but dumb as rocks & have been coached to make excuses & lie! (1) They can't use calculators & have no tools to estimate how much dog food to buy for dogs for a month. I said if you have things on the bags for how much to feed dogs by weight & a customer tells you the dogs & weights can you figure out if what I estimated is close? NOPE I told them OK here are cups per day for 3 dogs of my old dry food. They were clueless as to whether old dry kibble vs freeze dried food portions were the same. ARGH! I said hold on let me measure cups in a bag of your food. OK. Then I asked how much should I order? Clueless. I did the math for them. They're just CLUELESS! (2) They can't do basic math & have no online tools to help customers decide if larger bags on auto-ship are less expensive. (HINT: in my case smaller bags are cheaper!) (3) they tell you online a ship date for autoship (eg they said 03/09/2026) but lied - they didn't ship until 2 days later 03/11/2026 but said 2-days later the food would arrive (no later than 03/13/2026) - another lie. I called again on 03/13 & said no food has arrived - I'm now out. They said due to the weekend the food will arrive at *earliest* 03/16/2026. I said you're using AMAZON TO SHIP - THEY SHIP 7 DAYS A WEEK! So essentially I *might* get the dog food 5 DAYS LATE at best! So why order dog food online without any way to know when it will arrive. Last month the excuse was the snow (5 or 6 days? late then too), this month the weekend was their excuse. So hmmm... aren't there weekends every week? This company is a COMPLETE CLOWN SHOW!! Or they want customers to buy extra bags on autoship to make up for lousy shipping service. I'll find other freeze dried dog food next month. Any suggestions? Please respond.
Tricia Blaikie
March 5, 2026
Order one get billed for four.
Their pitch made sense to me. So, I ordered one bad to try it out. They promptly added another order for three additional bags to my credit card. When I called right away to have them make the correction, no one answered after a 35 minute wait. Today I called again, they would not make the correction. I had to have my bank address the issue. Even if it is a decent product, their business practices are unethical. I will never use this company.
Heatherleigh Navarre
March 1, 2026
Product is great, order fulfillment is nonexistent. That's called fraud.
Product is great, and my dog loved it. HOWEVER their shipping and fulfillment system is completely screwed up. I've had two shipments in a row that were never delivered, and had to chase down a refund each time. I cancelled my subcription, but currently have a THIRD package that is en route which I'm sure I will also not receive, but have to wait another week before I can request that refund. They use a random shipping company that is also incompetent, and which called my address "undeliverable". I'm a normal house in a nowmal neighborhood that gets mail and packages DAILY, so not sure what that is about either. Also, you could deliver fine the first time, and never again? GTFO with that. Also, Shayne, don't bother replying as you clearly have ZERO intention of fixing these issues. You're PR, not customer service, and it shows.
Phillip Kuhn Sr.
February 26, 2026
My fur babies would not eat the product…
My fur babies would not eat the product Ultra Pet Nutrition. So my wife called and cancelled any further shipments. Well I closely monitor my credit cards and saw another charge from UPN. Called the company and they told my wife there was nothing they could do about it. I called and got Ms. Dasha which was a sweetheart of a person who understood my situation and immediately corrected the error. Thank you Ms. Dasha for your time and understanding!
Jeramiah Addington
February 16, 2026
I had a very disappointing experience…
I had a very disappointing experience with Ultimate Pet Nutrition. I ordered their dog food for my 34 lb Aussiedoodle–Labradoodle, who has documented allergies to poultry, wheat, egg, and soy, and was careful to choose a formula that was supposed to work for him. Despite that, he stopped eating the food after only a couple of weeks, and we eventually had to give away some of it because he simply refused to eat it anymore. The bigger problem, however, was on the billing and customer service side. The company sent a duplicate shipment and charged me for it, which I did not authorize and immediately contacted the company the following day when I noticed two emails with orders placed 2 seconds apart. I also contacted the credit card company CItibank to dispute the duplicate billing error. When I contacted Ultimate Pet Nutrition, they stated they could not cancel the order as it had already shipped which is false. They also refused to provide a prepaid return label for the unauthorized order and instead tried to impose restocking fees and make me pay the return shipping, even though they admitted the duplicate shipment. Because of their refusal to correct their own mistake in a fair way, I ended up in a prolonged dispute with my card company over the duplicate charge, and we were stuck with a bunch of dog food my dog would not eat. We tried numerous times to return the food but customer service was no help. We ended up giving away the unopened food and tossing the rest of it. The issue has dragged on for months now with countless hours spent in the phone and writing emails. In my opinion, this is not how a reputable pet food company should treat customers, especially when the product doesn’t work for a dog and the company is clearly responsible for a duplicate shipment. I would not order from Ultimate Pet Nutrition again under any circumstance and cannot recommend them based on my experience. Be advised ultimate Pet Nutrition does not respond to the credit card company until there are only a couple days left in the despite process so if this happens to you make sure to provide your credit card company with all information immediately otherwise you will be denied.
TJ
February 11, 2026
The pet food caused my dog to have…
The pet food caused my dog to have serious diarrhea. I did everything they said to try. Start with a little bit, mix it in with their current dog food, add water, etc. Still caused serious diarrhea in my dog. They give you a 90 day money back guarantee except the fact that you have to use the product in order to determine whether or not it works and then they charge you for the used product. It's a rip off - don't do it! How the heck are you supposed to know that it works if you don't try it?! I'm going to email ithat supposed actor and tell him he should stop ripping people off - he's got enough money. And, I have to pay out of my pocket to have it returned. CRAP!
Sandy Turner
February 7, 2026
Ultimate Pet Nutrition
Since starting my dog on UPN, my dog seems to be in pain, whinses every time I pick her up and when she moves after lying down. She also has elevated liver enzymes. My vet stated with no hesitation it could be the food since these symptoms started after switching my dog to UPN. I called UPN Customer Service to return the food I have left. They were responsive but the customer pays the shipping. I will update this review after my dog’s next bloodwork to be sure it was the food causing the problem. Even so, they do make general claims that dogs will respond to this food with improved energy and better health. Unfortunately, my poor dog’s health declined.
Harriet
February 7, 2026
Poor delivery
Poor delivery. My dog ate and threw up the entire meal. Got diarrhea from the beef liver treats, what a mess. Never again. Couldn’t get a refund. Gave food away for the second time. Expensive experience
Kelli Rose
February 1, 2026
I gave this company 4 months on a…
I gave this company 4 months on a subscription. The first order had pieces of blue plastic embedded in the food and was late to arrive. The replacement order was back ordered and delivered elsewhere than my residence. Had to call each time, the replacement order finally shows up as I insisted they use another delivery carrier. Then next order, same thing, order lost to some place else and still using the 3rd party service that lost the order without tracking evidence, had to wait again extended time to receive it. The January order, never showed and then they updated my subscription without my consent and pushed the February order date to the 28th due to weather issues with no mention of the January order, all while charging my credit card. Promises of discounts for their lack of dependability, it was a disappointment from the very beginning. The product when it didn’t have plastic in it was fine, but the inability to get service correct over four months is inexcusable.
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