urbanarmorgear.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 140+ users reviewing Urban Armor Gear. Read verified ratings and real customer experiences on urbanarmorgear.com before you order.
Related articles
3.1 / 5
Average user rating
140
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for urbanarmorgear.com.
Brands may not incentivize or pay to hide reviews.
urbanarmorgear.com Reviews
Read real experiences from customers of urbanarmorgear.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Jason R
March 24, 2026
Do not use this product
Do not use this productThe price is way to scammy, I sent an email to UAG query why the UAG Monarch for Samsung S26 Ultra has almost no availability on Amazon, and their store front is trying to charge extra for their product, the customer support cannot work out a proper explanation besides just telling me it is due to distribution channel.So, on Amazon, amazon usually charge a 30% commission fee, and the price for selling on Amazon from the look is way cheaper than their store front which they earn 100% commission. When I compare Samsung S26 Ultra Monarch, it is worth 120 dollars before discount, and at the same time, Samsung S25 Ultra cases is selling for 96 dollars before discount and S24 Ultra is selling for 57 dollars before discount. Just because the product is new, it does not mean the product should be worth 100% mark up fee. Especially there are no differences in materials When I request the customer support to match the price with Amazon, they simply ignored my email.Just do not waste your money on such scammy product practises.
john hotze
March 17, 2026
Very Difficult installation process
Just got my new UAG case for my s26 ultra. This my fourth case from UAG. The Trooper model was by far the hardest to install on the phone. The directions need some edits. When I figured out what to do,It was very difficult to get two piece case taken apart. It took almost 30 minutes to complete the installation. The good news the case will never come off.
Matthew Kestner
March 5, 2026
Trash!
Trash!! $70 for a case that came from temu. Save $50 and get a $20 case from walmart. I paid $74 and some change after taxes, I get it in and take a look, its almost identical to the walmart one I have.
ROBERT
February 26, 2026
Unmatched Customer Service
I ordered a iPhone 17 pro case then realized I need a pro max case I called uag and they went above and beyond to fix MY mistake. Nothing but professionals. UAG should give a class on customer service so the other companies will know how to do it the right way
Dan W
February 24, 2026
Nice looking products and great…
Nice looking products and great customer service (they provide responses quickly and are very helpful).
Customerscott
February 23, 2026
Customer service was great!!!!!
Customer service was great I had a minor issue and they took care of it right away. There phone cases are the best for protection i had a mous case and my back glass broke no issues with uag.
Adrian Zebrowski
February 23, 2026
Great CS experience, minor issues with website and product QC.
I wanted to purchase a phone case from them, but when I checked out, I was unable to order to my location. UAG has stock in various warehouse locations, so the website doesn't actually tell you if a product is in stock until you add your shipping address, which is inconvenient. If you want a better experience, you have to use their Shopify "Shop app" storefront, which takes into account your address' stock availability as you browse.I reached out to UAG support, and they responded within a few hours, explaining the stock situation to me, and I ended up purchasing the case in a different colourway, which was in stock.When the case arrived, it was mainly good, but had a few design and QC issues that I didn't appreciate considering the premium (£50+) price. Again, I reached out to support, and they resolved my problems within a couple hours.Overall, the product was decent if a little overpriced with a couple issues. The website's stock transparency issue made trying to order through it frustrating, as when you get to checkout you find out your product is out of stock and need to start all over again. Customer Support responded quickly, answered any questions, and resolved my issues easily.
kongdech guaykiattikul
February 23, 2026
The service was very fast
The service was very fast. I placed an order, but I'm not sure if it will fit my wrist well, so I'm waiting for the first item to arrive. If it's good, I'll order again.
Dragon Byte
February 23, 2026
Excellent Warranty Support and Fast Resolution
I recently filed a warranty claim for my Samsung S23 Ultra Monarch Pro case due to some material issues. Since the model was discontinued, UAG support (Jazzy) was very helpful and provided me with a $65 store credit instead. The process was smooth, and I've already used the credit for a new watch strap. Great customer service and a brand that truly stands behind its products!
Smangele Makama
February 17, 2026
Poor customer service-Bully tactics
I purchased a Samsung s24 ultra case for approximately $55 and it fell apart, the back of the case literally just detached. Not only did it fall off, I recently discovered that the pouch is chipping off my phone. My phone is metallic gray and I can see small dots of jist silver now. One of the edges of the pouch are completely torn and my phone is chipped off.I reached out to support and they approved my claim but told me the case was out of stock, never gave me the date of anything and just offered me $25. I rejected it and they increased it to $35 and said they were making an exception. I told them the coupon was not enough to cover the cost of a new case together with the shipping fees to South Africa and they told me that I either wait for the case to be in stock or accept the $35. I bought my phone for R30 000 and they won't even tell me when the case will be back. They also made it look like they were making me a favour by fulfilling their warranty terms. I am so disappointed in their service. I did ask for a similar case and they declined to offer it and now my phone is caseless. If you are looking for a phone case just check other brands not this one, their customer service is terrible. They wanted to bully me into accepting the $35 that won't cover the new case and the shipping cost, their shipping cost are closer to a R1000. I am lost for words. Kristel was the agent assisting me and s/he was so rude. Now they are ignoring my email.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).