urbanoutfitters.co.uk Reviews
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Join 30,544+ users reviewing Urban Outfitters. Read verified ratings and real customer experiences on urbanoutfitters.co.uk before you order.
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3.5 / 5
Average user rating
30544
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for urbanoutfitters.co.uk.
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urbanoutfitters.co.uk Reviews
Read real experiences from customers of urbanoutfitters.co.uk.
Brands may not incentivize or pay to hide reviews.
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Charlie Webb
March 24, 2026
1 item not delivered
1 item not delivered, 2nd item oversized.
Mark Griffin
March 23, 2026
Great service
Great service
Lucietomannavaed
March 23, 2026
The product was amazing!!
The product was amazing!!! And the delivering was realy fast!
customer
March 23, 2026
the shop assistant was very nice with me
the shop assistant was very nice with me
Альона Федорова
March 23, 2026
It’s a perfect jacket
It’s a perfect jacket, i love it 😍Size S is perfect for slim girls who wants to wear oversize
customer
March 23, 2026
Poor quality product
I bought a pair of earrings and they broke as soon as I tried to put them on that evening - very disappointed in the quality.
Gary Mcewan
March 23, 2026
Poor attitude towards customers
My 15 year daughter sadly lost her mum suddenly and unexpectedly in February. We contacted Urban Outfitters customer service to ask not for a refund but a credit note for a pair of jeans 12 days after the return period expired. We explained the situation, the reason for the delay, and they refused to even issue a credit note.
customer
March 23, 2026
No refund
They just told me an item wasnt available anymore after i had payed and didnt refund me (it was over 40€). Plus delivery takes a long time.
Ricardo Trevino
March 23, 2026
Helpful customer service
Helpful customer service, fast click and collect
Grace
March 23, 2026
Almost perfect
It was all great but there was a hole in the pocket of my joggers
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