us.easirent.com Reviews
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1.5 / 5
Average user rating
212
Total reviews
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us.easirent.com Reviews
Read real experiences from customers of us.easirent.com.
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ELIZABETH SCALLY
March 19, 2026
Super customer service
Super customer service. Rachelle at the corporate office is very helpful as well as everybody at the counter. Thanks for making it so easy to rent a car.
Teresa Banks
March 13, 2026
Will not help get deposit released & NASTY female that answered the phone!
We returned our car on March 4. To date, we still have NOT received our $500 deposit. I called the bank. They need a merchant letter to release the hold, which we won’t get until Monday IF they would have helped!They said they won’t provide that service. I was listening to the negative customer rep. I wasn’t saying anything. She just said over & over the same thing— and then she hung up on me!I will NEVER use this 1.4 rated place EVER again!They can keep your deposit up to 30 days now. The bank wanted a merchant letter to release the $500 hold! “We don’t do that.” I had questions, but she hung up on me anyway. I am so upset. No one cares! If they allow people just to hang up on you, the customer, they DO NOT care. I am only asking them to do their job!She then said, “that’s not our problem!” Nasty I can’t even call her a lady.
joseph goldschein
February 20, 2026
Run away!!
Run away! It looks the cheapest but they'll rip you off with hidden fees
Kristin S
January 28, 2026
If i could put 0 stars i would
If i could put 0 stars i would. Accusing us of damage to interior we didnt do. They are trying to charge 5000 dollars. Its a scam.
Al
January 20, 2026
Stay away from this company
Stay away from this company, they will rip you off! Prepaid for a rental in Salt Lake City, when we arrived, waited 80 min for a shuttle, when it finally arrived the driver said there were no more cars and not to get on the bus, find another car rental company, which we did. Subsequently Easirent refused to refund our prepayment, even though they were not able to provide a car. Total scam!
MICHAEL ROGUS
January 10, 2026
Easirent doesn’t honor Priceline
Wow, after reading a bunch of the reviews and none of them are good probably 19 out of 20 or bad. I wish I would’ve went on here first especially reading the part about you. Don’t get your security deposit back which I won’t hesitate to take them to court so let me tell you my experience just like basically all of what I’m reading easy rent does not honor any discounts from any club members ship that you have I use Priceline in the quote I was given was not the price going out the door that I was quoted. I was quoted 235 for a one week rental, which I told them I need the vehicle for two weeks so with taxes I should’ve been paying over a little over 600 bucks when I told the guy at the counter about my confirmation with Priceline he didn’t even wanna look at it and I asked them were you gonna look at this? He said no I just need the confirmation number.Then he quoted me $1065 for a two week rental and a $500 deposit which he said I would get back so we will see. Also I needed to extend my rental for two days because my vehicle is not gonna be finished with the mechanic tomorrow so I had to extend it until Monday so basically my $512 weekly rental for two more days they want $208. The hidden fees are just coming out of the woodwork like termites what I don’t understand is how this company has been in business for years with all these terrible reviews. Is anyone not going to the Better Business Bureau or taking them the small claims court because that’s what I’m going to do stay far away from this company read the reviews. Do not understand how this company is in business.
Jean May
December 16, 2025
Darwin Jones was great when I needed to…
Darwin Jones was great when I needed to keep the car a few more hours. I have consistently received great service and light banter whenever I go in. They are my first option always.
Cristina Rivera
November 27, 2025
WORST CAR Rental Ever
WORST CAR Rental Ever! DO NOT RENT!! They have the best prices but is just a strategy to lock you in. Once you arrive the extra fees start pilling up. We prepaid $153 for pickup Wednesday night and return Sunday midday. We arrived past our pickup time (7pm) due to flight delays and took the last service shuttle (10 pm) to their location. First we were greeted by a $50 charge because we were late, then they asked us where we headed (Lawton, OK) which they consider out of state which added another $50 per day. Our $153 car rental is at $493. With taxes and fees we end it up paying $600 for 4 days for a Fiat 500. Because of work I travel a lot! I have never experienced anything like this with the big companies at the airport. STAY AWAY!!! From this Car Rental Company.
Steve Webb
November 24, 2025
Force us to take their rental car insurance
Force us to take their RENTAL CAR LIABILITY INSURANCE (RCLI) that was covered by my American Express Supplemental insurance in addition refused to take Aviva travel insurance that specifically states coverage up to 2000,000 sterling for bodily injury to another person. The desk person said our company does not accept that insurance, If I had tried to cancel the rental (that had been made less than an two hours before we visited the location) we would be charged three days rental
Peter
November 12, 2025
Insurance ripoff
I rented a car in Las Vegas, was not able to show proof of insurance that night. Went back the next day with proof of insurance and was told I would be refunded for the unused days, that did not happen. they would not provide a paper copy of transactions and did not send email confirmation. Tried filing a complaint on line but no satisfaction. Stay away.
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