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Steer clear! Advertises rock-bottom prices but loads you up with surprise charges you didn't see coming.

Avoid this company at all costs. We paid upfront for a rental in Utah and the experience was a nightmare. After waiting over an hour for the shuttle, the driver told us there were no vehicles available and refused to let us board. We had to go elsewhere for a rental. When we asked for our money back, they flat out refused even though they couldn't fulfill the reservation. Complete rip-off.

Rented a car in late October from the Phoenix location. We had to stand outside and wait over an hour for a shuttle to bring us just a few miles to the office. I had reserved a full size vehicle but all they had were small SUVs, and my luggage wouldn't even fit in the trunk. The outside of the car was dirty though the inside was fine. It was the cheapest option out there for what I needed, but after waiting an hour and a half, I didn't get what I actually booked.

Several major issues with renting from this company. First, they don't issue refunds if you return the car early. Second, when our car got hit in a parking lot, they tried to hold us responsible for the damage even though we had purchased collision and liability coverage for four hundred and thirty-eight dollars. To make matters worse, when we went to file a police report, we were told we couldn't because the accident was on private property. It makes no sense that they'd deny our insurance claim.

Booked a pickup at one airport and drop-off at another. The rate looked incredibly cheap, which should have been a red flag. When I got to their small, dingy office, boom, there's a one hundred dollar drop-off fee that was nowhere on the website. On top of that, since I was heading to another state for two days, there was an extra twenty-five dollars per day, also not mentioned online. The lady at the counter didn't seem to care at all. I saw multiple customers from the area who were furious about surprise deposits. The whole setup felt sketchy so I walked away and booked with a major company instead, paying one hundred fifty dollars more but getting peace of mind. Way better experience. I'd tried them once before at the Dallas location but the line was so long I just left.

Fair warning to everyone: check the reviews before you book! Our experience was absolutely terrible. We picked up our car at a location outside the airport in Florida and the office was filthy. It was raining that day and there was literally a bucket sitting in the middle of the floor catching water dripping from the ceiling. That should have been our first clue. Like others have mentioned, they forced us to buy insurance even though we said no, claiming we didn't have our insurance card with us. Who carries that around anyway? We got charged for a bunch of other stuff too. I called a manager the next day but she was completely unhelpful. She said she'd credit us back for the insurance if we drove all the way back to their disgusting office to sign new paperwork. We drove over an hour back there with our insurance documents, signed the new contract, but then got told they could only refund part of it from the date we returned. We still haven't gotten that refund. I'm disputing the entire charge with my credit card company and filing complaints with both the Better Business Bureau and the state attorney general.

Really bad experience with this company. The car I picked up already had some damage on it, but it was minor and driveable. I made sure to document the existing damage and signed on a tablet to record it. When I returned the vehicle, they claimed I hit another car while parking, which absolutely did not happen. Both vehicles had damage that was clearly old, and I showed them the paperwork I got at pickup that proved this. Eventually a manager came out and said he'd handle it since my insurance would cover it, but I made it clear the damage wasn't my fault. Three months later I get a bill from their insurance company for over five thousand dollars for the alleged damage. That's way too much even if I was responsible. I contacted the insurance company through a third-party insurance provider. They took forever but eventually approved my claim, though they seemed unconcerned that I was disputing the pre-existing damage. When I asked for documentation showing how they settled it, I got nothing. This whole thing feels like a scam. Never use this company.

Would give zero stars if I could. I booked a car without being told upfront about the per-mile charges that kick in after your daily allowance runs out. I didn't find out until after I completed my order. When I cancelled and requested a refund, I got the runaround for almost a month. Different reps kept saying it would be just a few days but the money never came back. I'm seriously considering legal action. Don't book here unless you want to get fleeced.

Do not use this company. SCAM. My quote was supposed to be around one hundred ninety-two dollars total, which I paid in full when booking. When I got there, they added mandatory insurance and other fees, bringing my total to almost double. Plus they charge five hundred dollars if you get a flat tire or any tire damage. Go somewhere else. I booked through another travel site but it made no difference.

I rented at the Dallas Fort Worth location and the guy at the counter, Shay, was really nice and got me checked out fast. I'm giving it four stars instead of five because the website doesn't clearly explain that you have to catch a shuttle from the airport to the main rental facility first, then wait for another shuttle to come pick you up, which runs every fifteen to thirty minutes. I ended up waiting around twenty-five minutes. If you're on a tight schedule or have a connecting flight, this setup could be a real problem. I had a morning flight and when I realized how long the process would take, I just grabbed an Uber straight there instead. The company opens at seven but the shuttle doesn't start running until seven fifteen. Overall, it would be much better if they just shuttled directly to and from the airport, though I'm sure there are costs involved that they're not willing to cover.

Worst rental car experience of my life. I waited forty-five minutes just to pick up the car. The person at the counter at the airport location was rude and tried to get me to sign a form confirming the car had no damage without actually looking at it. He didn't even want me to take the paperwork outside to mark down existing damage. The car had a dent and several scratches. When I brought it back he was standing outside smoking and gave me no documentation about the car. Watch out because they'll try to charge you for damage you didn't cause when you return it.

This is a fraudulent operation that charges customers twice, and good luck reaching anyone in customer service because nobody picks up the phone. Their email doesn't even work. I've been trying to contact them about the overcharge but it's impossible. I strongly advise staying away from this company.

Do not book with this company. Despite having a confirmed reservation, they said there were no cars available. The waiting area was packed with people also waiting. They told us it would be at least two hours before we might get a vehicle and couldn't even promise one would be ready. We had an important event to attend so we had to go with another rental company instead. When we contacted them about getting our money back, corporate flat out denied it.

One out of five stars. DO NOT BOOK HERE YOU WILL GET EXTORTED. Both people checking me in were incredibly rude and kept demanding proof of liability insurance. I explained that I had flown in from California and didn't bring a copy, and that my credit card company includes collision and theft protection. They didn't care and wanted full insurance coverage anyway. I called my wife and she gave them the policy number and expiration date over the phone. The lady still demanded a photocopy. I told her my wife didn't have a way to send it and my insurance company was closed since it was Sunday. They refused to rent to me until I provided proof. The policy information wasn't sufficient for either of them. I mentioned that when I booked through another site, this wasn't required. They seemed determined to force me to buy their insurance even though I already had coverage. I felt trapped with all my luggage so I gave them my credit card. I told them I'd report this extortion to their main office. This happened on a day in July.

I made a reservation and cancelled the next day, but since I had paid upfront they have this policy where they don't refund you and just credit it for a year. They kept almost one hundred sixty-three dollars. I will never rent from these people again. Stay away from them.