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1.2 / 5
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usps.com Reviews
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Kimberly Evans
April 2, 2026
disappointed
I am disappointed with my recent experience with the United States Postal Service regarding a lost Certified Mail item and the subsequent refund process.After the letter was deemed lost, I was advised to submit a refund request for the full postage amount of $10.44. However, I received only $5.30, without any explanation or itemized breakdown. I made several attempts to obtain clarification through online inquiries, email, and phone support, but was unable to receive a clear or consistent response.In addition to the incomplete refund, the loss of this item caused delays in an important project, requiring us to obtain and reprocess original signed documents.I would encourage USPS to improve transparency in its refund calculations and provide more effective customer support for resolving claim-related issues. Clear communication and accountability would significantly improve the customer experience.
Michael Kratowicz
April 2, 2026
Why my package has been sitting for 3…
Why my package has been sitting for 3 days at the Chicago regional facility is beyond me. I didn't realize priority shipping meant wait a week or longer for your package otherwise I would not have paid for it. USPS is a worthless service
Teresa Revis
April 1, 2026
I've complained multiple times at the…
I've complained multiple times at the Blackstock post office about the driver that does the route and I guess nothing is being done I ask if they pick up mail if we put in our box and the nice lady inside said yes but for some reason the driver refuses too pick it up he or she just rides by and the flag is up so plz help me understand why this keeps happening
Neeks
April 1, 2026
The post office on Blackson is always…
The post office on Blackson is always overcrowded. It’s hot and there is never more than one person working at the front. There is no consistency at all here
Ed Quast
April 1, 2026
Packages seems to get lost in champaign…
Packages seems to get lost in champaign il more than any other place . Need to review why and get it corrected .
Archie
March 31, 2026
Oh dear, what a disaster!!!
My review seems pointless in this sea of negatives but maybe we can all track my parcel together LG001086759US. I'm in the UK & we have some dodgy couriers of our own but I've never had a problem with our main mail service. The above package is off eBay & I noticed the sellers feedbacks nearly ALL saying package was lost & he re sent it. I was wondering if he was marking as dispatched immediately to earn eBay's quick dispatch brownie points, then really dispatching at his leisure but now I'm not so sure. The above package is "first class international mail & hasn't moved for 5 days!!! Why does he still use USPS??? The only thing I can think of is that it must be easy to get his money back??? What he is selling is quite finite & he seems content to lose them even though he is supposedly getting his money back. The other weird thing is the tracking status, "Package acceptance pending". When you track it says that, you check what it means & it says they haven't sorted through packages. It then also says they don't have it on the same page!!! Sounds like they're being deliberately confusing!!! Also sounds like it's being run like this as an excuse for privatisation. It couldn't run any worse after can it, & that's the point!!!
Allison Norman
March 31, 2026
Worst Mail carrier service
Absolutely one of the worst male carrier services out there. I don’t know why a competitor hasn’t challenge them. I don’t even know why they are still in business. They are extremely rude. They don’t have proper instructions on how to get items that are lost in transit. They don’t take responsibility when they lose packages. Not only that the amount of junk mail that they put in my mailbox the amount of times I’ve told them that certain people do not live at my address anymore and yet I still receive their mail which puts a tamper in my mail. Just absolutely hate USPS.
Sri Rangaswamy
March 31, 2026
Lockhart Post office Florida 32810 Outstanding Bill
Lockhart Post office , Florda 32810 Dear Postmaster General, District Manager, and Director of the United States Postal Service,I am writing to formally express my deepest appreciation and admiration for one of your outstanding postal clerks — Mr. Bill — who serves at the Lockhart, Florida Post Office (ZIP Code 32810).In today's fast-paced world, it is increasingly rare to encounter a public servant of Mr. Bill's caliber. He is, without question, a true gem within the United States Postal Service. His knowledge of USPS operations is extraordinary — from everyday postal services to the detailed intricacies of Passport processing and beyond. He is thorough, precise, and remarkably well-informed.What truly sets Mr. Bill apart is not just his expertise, but his character. He takes the time to understand each customer individually — their needs, their priorities, and their concerns — without rushing or making hasty decisions. He is patient, respectful, caring, and sincere. He rarely makes errors, and when challenges arise, he manages them with calm professionalism. He is the kind of person who makes every customer feel heard and valued.Mr. Bill is a mentor and a role model — the kind of 'old school' professional that every organization needs and so few still have. His dedication to service is a living example of what the United States Postal Service stands for at its best.It is my sincere belief that Mr. Bill deserves the highest recognition your organization can bestow — including consideration for a National Best Postal Award. He is not just an outstanding employee; he is a legend in the making, and a shining example for all current and future postal workers.I respectfully urge you to recognize Mr. Bill's extraordinary contributions and ensure that his excellence is celebrated at the highest levels of the USPS.Thank you for your time and for the incredible service your organization provides to this great nation.With deepest respect and gratitude,Sridhar Rangaswamy Lockhart, Florida 32810March 30th 2026Thanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademark: #5030763 US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit""Honesty is the Best Policy"Be Truthful,Honest and Fair"
Sammy Longobardo
March 31, 2026
Usps are terrible in delivery of…
Usps are terrible in delivery of packages they are so slow sometimes my mail comes so late half of my packages are lost in transit...get a job⭐⭐
Tejas Mehta
March 31, 2026
Lost mails
important mails like checks, debit/credit cards, ownerships docs keep getting lost for years. Multiple filed complaints bring no improvements to service. Their offices do no pick up calls.
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