vans.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,015+ users reviewing Vans. Read verified ratings and real customer experiences on vans.com before you order.
Related articles
1.5 / 5
Average user rating
1015
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for vans.com.
Brands may not incentivize or pay to hide reviews.
vans.com Reviews
Read real experiences from customers of vans.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Pierre F
February 2, 2026
Lost package, still got charged for shipping
My order got lost. 10 days later, I contacted their chat support as it was evident it would not resolve itself. After finally connecting to human dodging. the AI slop, the person took 20 minutes to finally figure out that my package was likely lost. So they issued a refund. But they DID NOT REFUND me for the shipping...Not worth fighting over $5 (CAD) but I will NEVER order from that website again.
Mr edward bird
January 31, 2026
Is vans.coma scam or not
Wish I had read reviews before shopping vans.com are a joke after finding what you want as you put information in you are asked to supply email address for a 20percent discount which then disappears you put your order in anyway get charged for item then after your payment is acknowledged separately you go back to website and order is not acknowledged the payment window supplies order number but vans cannot find order or will not acknowledge order you try love chat get given runaround ,try ringing phone lines they are closed you email still no immediate response my payment has been taken via klarna and confirmed as being paid this system gives concern that it's a scam but you annoy contact anyone for information
Joan Charl
January 31, 2026
I ordered a hoodie and pants
I ordered a hoodie and pants, and after confirming my order, I didn't hear anything from Vans for days. Then one day they told me that my order was finally available in the Brussels store. Great, but it was a Monday and I was away for the week. They told me that if I didn't pick it up within five days, it would be sent back to the warehousedespite the fact that I explained my situation to them.And they told me that once the item was returned to the warehouse, it would take a maximum of 10 days for me to receive a refund. It has now been two months and I still haven't been refunded. I have sent numerous emails to Vans and no one has responded. This is unacceptable! I do not recommend ordering from Vans!
sarah
January 24, 2026
Horrendous
Horrendous - I love Vans but ordering directly through them is a joke. Have ordered twice - the first time a pair of shoes was missing, which they did refund. The second time a pair of shoes was again, missing; these weren't big orders - is it really that difficult? A incorrect item I didn't order was in its place. I was told no refund, their investigation showed that all items had been delivered. It would be super interesting to see what their investigations were and if their stock levels were right! Love their shoes but I wouldn't bother unless you like hassle, and being treated like a liar.
Trevor Szilasi
January 23, 2026
Horrible shoes now a days.
I've been wearing vans for years now. I grew up being Hella emo and vans were pretty much the only shoe. I bought a pair of high tops and within 4 months both shoes have the soul of the shoes coming off. The glue is pure trash. its sad to see this company go down like this considering they have gotten more expensive.
Jen Gatrell
January 23, 2026
Great service recovery - will buy again
I contacted Vans after 3 months when ny shoes appeared to be faulty. I did an online chat and was asked to provide some pictures by email - they offered me a full refund which was received promptly!
Susan Farrell
January 22, 2026
Can't cancel or change size even though order still "processing"
I order the wrong size for my teen - my mistake - clicked on UK instead of US - but on the confirmation I realised my mistake.I wrote to help online - asked to cancel order so I wouldn't waste everyone's time and effort and so I could reorder. Order says still processing on the site - but help online says no way to cancel or change the size. Wasting everyone's time as once shipped I have to return them.I call BS that that order was already processed.
Sammy
January 13, 2026
Awful quality
Quality has gone downhill massively - have several slips ons lasting 5+ years - some even as long as 10 years! Last 2 pairs fell apart after a month. Got a custom pair and I think they were somehow even worse quality? Wouldn't ever give them my money again.
James
January 13, 2026
Poor Quality Product MTE Sk8-Hi
I bought a pair of £130 MTE Sk8-hi boots, within 10 to 15 wears casually at weekends the material has started tearing and streching around the eyelets. One boot has small elongated stretches which will begin to tear fully and the other has a large rip along the line of the eyelets this has been caused by doing up the laces and walking in them. My boots show no other signs of wear and tear, the sole tread is still immaculate. Vans Warranty and customer care team has put this down to wear and tear and do not consider it a product issue. I can see another review here that also discusses ripping around the eyelets on the MTE boots. Vans advertise these boots as durable, Made for The Elements and multi terrain. The quality is extremely poor, do not buy these. Vans will not be a responsible manufacturer and own up to their product quality and design issues.
Dakota
January 3, 2026
I ordered a new pair of shoes and payed…
I ordered a new pair of shoes and payed with my PayPal account not realizing until the order was completed that my address was wrong. In less then 5 minutes I made every attempt to cancel or redirect my order and in every case I was told by the customer service that its completely out of thier hands and it too late. I was told once it arrives at my old address it will probably be sent back to thier warehouse and if that happens they can resend it to my new address. I know its my fault the address was wrong in the first place but this seems absolutely crazy they couldn't help me at all.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).