viator.com Reviews
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4.4 / 5
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298189
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viator.com Reviews
Read real experiences from customers of viator.com.
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James Burrell
January 11, 2026
I’m going to Las Vegas for the first…
I’m going to Las Vegas for the first time and needed to know what to do. I strolled through picking what I like to do. I didn’t see any concerts / comedians for my stay.
Emily Ritchie
January 11, 2026
Stellar evening
Stellar evening! Good food, good company, good spritzes. Hostesses were amazing, so welcoming and great at teaching the cooking class! The location is clean, tucked away in a wine cellar almost. Carbonara was our favorite! Delish and would 10/10 come back. Couples, singles, so nice interacting with others from around the globe!
KAREN
January 11, 2026
Not going til 26 of jan it’s a good…
Not going til 26 of jan it’s a good day out and everything I want to do
Mía Martí
January 11, 2026
Very negative experience with Viator: Overexpensive prices, the staff was unprofessional.
Very negative experience with Viator. We paid over €70 per person for a visit to the Sistine Chapel that was poorly organized and exhausting.The staff was unprofessional. We were told we had to run to the Sistine Chapel without any explanation as to why or how we were supposed to skip the lines. In the end, we had to wait in two long lines, despite this supposedly being a “skip-the-line” service. By the time we finally got in, we were already completely exhausted.On top of that, when we checked the tickets, we saw that their actual price was €27, while we had paid more than €70 each. It felt like a clear rip-off.We had also booked a Colosseum and Roman Forum tour with them, which was also very expensive. One day before, they cancelled it and only offered to reschedule it for Monday, even though we were flying out that same day. When I explained that we had no place to store our luggage, the customer service agent (Summer) simply told me to look it up on the Internet, offering no help or solution at all.We later found out that the real reason for the cancellation was that entry was free that Sunday, something they did not explain honestly.In summary: overpriced tours, poor organization, and terrible customer service.I do not recommend Viator at all. It is much better to buy tickets directly from official websites or local tourist offices, where you get the same experience for a much lower price.
Davy
January 11, 2026
Ease of use of the APP
Ease of use of the APP. Quick reply, we have used Viator all over the world and have not been let down yet.
Binta Sanyang
January 11, 2026
The guide was very informative and well…
The guide was very informative and well paced, our guide was called Jack, he was great and took the time to inform us of things and show us around. We had a really great time 🥰
Kev Williams
January 11, 2026
As a senior person with very little…
As a senior person with very little tech knowledge or experience l found this app very easy to set up & to navigate with no complicated hurdles to overcome.
Diane Turner
January 11, 2026
Very easy to book.
Very easy to book.
Randomsavant
January 11, 2026
Unsafe and uncomfortable
Driver arrived in a dirty beat up minivan, with the back row filled with his personal items. So we were all cramped up. Obviously, no water includes as described. Drove recklessly, speeding up to 140 km/h on a 2-lane undivided road. Didn't unload the stroller and refused to bring it back unless we pay.
Sandra
January 11, 2026
Pleasantly simple
I’m not good with online stuff and this was painless!
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