victorinox.com Reviews
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4.4 / 5
Average user rating
340
Total reviews
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victorinox.com Reviews
Read real experiences from customers of victorinox.com.
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Arie Jan De Waard
February 28, 2026
Excellent service
Excellent service! I contacted Victorinox about replacement wheels for my suitcase. The team responded quickly, clearly explained what they needed, and arranged for four new wheels to be shipped free of charge.The parts arrived within the expected timeframe and were easy to install. My suitcase now rolls smoothly again.Efficient, generous and professional support — exactly what you hope for from a premium brand.Highly recommended — Arie Jan de Waard
Adrian King
February 24, 2026
Purchased as £350 backpack 5 days ago
Purchased as £350 backpack 5 days ago. No clue where it is, and even DHL said they have not had a collection request. 25th Feb @ Victorinox AG: I have had a response from your customer team who have my email. I shall happily furnish you with the details. 26th Feb: @Victorinox AG: I have just received my Touring 2.0 backpack from DHL and thus changed my review accordingly.... As expected it's top notch / excellent (as I expected it would be).. The product itself is 5 stars! and thank you from the customer service point, your responses were quick and efficient.
Keith Amato
February 24, 2026
I purchased a Victorinox carry on case
I purchased a Victorinox carry on case, which served me reliably for many years. Over time, the case proved to be durable and practical during my travels.After prolonged use, one of the wheels on the carry on case unexpectedly broke. I attempted to find a replacement part online, searching various sources, but was unable to locate a suitable wheel.To resolve the issue, I reached out directly to Victorinox, enquiring about the possibility of obtaining a replacement wheel which I was happy to pay for. The company responded promptly and demonstrated excellent customer service. They managed to locate the correct replacement part and sent it to me free of charge.Victorinox handled my enquiry in a professional manner, making the process efficient and hassle-free. Their helpful approach and willingness to provide a replacement at no cost underscored their commitment to customer satisfaction.
Bertie Mac
February 24, 2026
First class service
Great product but after years of use the wheels on my carry on failed- customer service was EXCEPTIONAL. Immediate replacements dispatched- could not have been more impressed.
Kathy
February 22, 2026
Victorinox's premium customer service matches their premium products
I requested replacement wheels for a Victorinox case that I bought around 13 years ago, that is still in brilliant condition otherwise. With perfect, responsive and professional customer service, the Victorinox Customer Service team sent me just the right part - despite me not having any part number. Their follow up emails and helpfulness were super helpful. Thank you!
S saunders
February 16, 2026
I have received my Explorer pocket…
I have received my Explorer pocket knife back from victorinox service after being modified, the service is 100% first class with good communication and prices all the work is carried out at victorinox in Switzerland, top quality no surprises unlike many other companies who have subcontractors that do repairs/modifications and charge high prices for no allway good quality, l really would recommend victorinox for there top quality service very rare nowadays in the Chinese domain low cost poor quality market that seem to be taking over the world.
Ben
February 13, 2026
I sent in a pocket a knife that I…
I sent in a pocket a knife that I regulary use for outdoor and camping trips after one of the parts broke. The repair proccess was sntraightforward, the price was resonable, and the turnaround time was very fast. When the knife was returned, it had not only been repaired but also cleaned, lubricated, sharpened, and polished.
David Spence
January 22, 2026
Service as good as their knives …
Having owned various Swiss Army knives for over fifty years, I recently returned one of my Swiss champs for a replacement magnifying lens! My knife was promptly returned fully repaired. The knife has also been fully cleaned, serviced with new scales & looks like new. This knife was bought as a present for my 50th birthday by my daughter with the main blade engraved & is extremely valuable to me. Brilliant service & as reliable as their knives
Julian Albericci
January 22, 2026
Above and beyond…
When my friend to whom I had given a Victorinox "Champ" some twenty years ago confessed that he had not really treated it very well and showed me the extent of the damage he had managed to infilct upon it I was quite shocked as I had a "Champ" of the same vintage that was still virtually mint. I resolved to see if his could be refurbished. Victorinox Service peeps were amazing. All I had to do was send it to them and they would see what they could do. Four weeks later the knife was returned. It was in almost new condition wirth all the damaged an broken blades, saw etc replaced. The scales were new too but they even returned the one that had been personalised in case there was some sentimental value to it. The Invoice ..... I was expecting it to be of trans-European proportions but the Service team wrote 99% of the cost under guarantee! The only cost to the customer was about £6.50 to cover the postage. It is not often that we get anything like this level of customer service. I was really very impressed and my friend was exstatic!Brilliant service! Great products!Thank you so much Victorinox Service team! 😁😁😁😁😁😁❤️❤️❤️❤️
Scott Graham
January 22, 2026
The best warranty I've ever experienced
I’ve had a Victorinox Swiss Champ for close to 30 years. About a year ago, one of the plier jaws snapped. Given its age, I wasn’t upset. I figured it had earned its keep and started looking for a replacement.While browsing the Victorinox website, I came across their warranty information and thought, why not try and sent the knife off more in hope than expectation.It came back, fully repaired and serviced, at no cost whatsoever not even for return postage.Truly outstanding service from Victorinox, and I am extremely happy. Many thanks.
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