vivaia.com Reviews
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Join 5,662+ users reviewing VIVAIA. Read verified ratings and real customer experiences on vivaia.com before you order.
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4.8 / 5
Average user rating
5662
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for vivaia.com.
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vivaia.com Reviews
Read real experiences from customers of vivaia.com.
Brands may not incentivize or pay to hide reviews.
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Nat
March 25, 2026
My honest review
ProsItem arrived quickly and packaged wellThe design of the loafers look chicLove the bows you can buy to style shoesInside of loafer is very comfy! ConsShoes are expensiveI found the shoes to be too wideThey rubbed the back of my ankle which then bled a little and now I cannot send back or sell on, this is why I only score them a 3
Alison Reid
March 25, 2026
Excellent products
I have several pairs of Vivaia shoes. They are great quality and super comfortable.Wash well too without losing their shape.Delivery is reasonably quick.
Jill Carter
March 24, 2026
These are the very best in shoe wear
These are the very best in shoe wear. Comfortable, stylish and perfect for work or leisure. I won’t be buying any other brand of shoes in the future ! These are my go too!
Bogi Vago
March 24, 2026
Beautiful and comfortable shoes
Beautiful and comfortable shoes! I have ordered a pair of beige pumps and they were my wedding shoes. I wore them for a good 12 hours strait, and i had no pain at all and i could move around comfortably! Can highly recommend them :)
Martina Molinari
March 23, 2026
Beautiful and elegant
I bought the Square-Toe Hybrid Mary Janes (Cecily) as a gift, and my aunt absolutely loved them. They’re incredibly light, comfortable, and stylish, and she’s already worn them with a range of outfits.
Cherie Kaplan
March 22, 2026
Vivaia has the best customer support…
Vivaia has the best customer support service I have ever seen in retail!1. The quality of their shoes is excellent!!Every email I have sent with any questions or concerns were responded to with genuine support and understanding and kindness. They very much have expressed a deep appreciation for me being a loyal customer. I have been a consumer my whole life but this customer service support at Vivaia exceeds exponentially!!I love the company, I love my shoes and my little bows fir them and I love every customer service support representative that I have communicated with.I am a very happy and proud customer of this amazing company and will continue to be! You want beautiful affordable comfortable shoes with the kindest customer support service you will get it here!!
Celine
March 20, 2026
Product returns NOT free for Switzerland
*UPDATE*Customer service was incredibly kind and helpful, and they suggested some solutions to resolve the issue in the best possible way. The issue with returns still exists, as does the problem with shoe sizes not quite matching reality, BUT if you contact customer service, they will be more than happy to help! *Original Message*I can’t really judge the product because, unfortunately, despite the size charts and measurements provided on the website, the shoes I received are a bit too small. The brand claims to offer free returns, but BEWARE: this is definitely NOT true for SWITZERLAND. Only AFTER completing the return and exchange process does the brand inform you that shipping costs are the buyer’s responsibility and that only $30 will be refunded to a PayPal account—which not everyone has or uses. The return must be sent to China via Swiss Post at a cost of 55 CHF or to the Czech Republic for 40 CHF. In both cases, however, the shipping cost refund is only partial and always made to a PayPal account. Customer service is fairly polite and moderately quick to respond, but they never offered, for example, a pre-paid shipping label as is done for other European countries. It’s truly ridiculous and a real shame that returns are falsely advertised as free (when they clearly aren’t), while there are far inferior Chinese brands that offer this service without any trouble at all. So, Swiss customers, think twice before making a purchase unless you’re 100% sure of the size you’re buying!
Carmen
March 18, 2026
Very inconvenient and non-transparent return policy
I am extremely disappointed with my experience. Despite the 'premium' image the brand tries to project, the return process is a complete nightmare.Hidden high costs: I had to pay 24.01 EUR out of my own pocket to ship the item to their warehouse in the Czech Republic.The PayPal trap: Even though they offer to cover up to 30 USD for shipping, they strictly demand a PayPal account for the refund. Since I do not have a PayPal account, I am now in the process of requesting this refund to my original payment method. A brand with this price point should offer more flexible and customer-friendly refund solutions from the start. Poor fit: The shoes are extremely narrow and caused significant pain (extreme lateral pressure).I hope the brand takes this feedback seriously and provides a solution that doesn't force customers to use third-party payment platforms. A brand that claims to be modern and sustainable should not have such an archaic, expensive, and customer-unfriendly return policy.Order number: M26030594047
Mary
March 17, 2026
I ordered a size 7 I was sent a 7.5 …
I ordered a size 7 I was sent a 7.5 They said the 7.5 is a size 7. It is not as it is large on me. They said 7.5 is a european size and a size 7 in usa. I want a refund I am seeing they take alot of a discount for a return Anyone else have this issue I am waiting for a label to see what happens next FOLLOWING UPI was sent a return label and no up charge. Thank you for the quick turnaround response
JWalk
March 17, 2026
Don't expect a quick refund
The sizing is huge so I returned my order. I paid with PayPal so according to Vivaia's website, should have received my refund within 3 days. 18 days later I was still without a refund which I had to chase for.
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