warbyparker.com Reviews
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1.7 / 5
Average user rating
213
Total reviews
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warbyparker.com Reviews
Read real experiences from customers of warbyparker.com.
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RYAN MEMOLO
January 28, 2026
Terrible Experience
Warby Parker does not allow you to leave reviews instead you have to submit them to a review inbox:Here is what I wrote to them:This was my first time using Warby Parker, and unfortunately it has been the most unpleasant eyewear experience I’ve ever had.It started with the eye exam. There were multiple technology failures related to Warby Parker’s remote provider platform, which caused substantial delays. We were forced to wait for hours while staff attempted to resolve issues outside of their control.Once the exam was finally completed, we then encountered additional problems trying to pay for the glasses due to continued platform issues. The in-store staff apologized and offered expedited processing as a courtesy, acknowledging the inconvenience.Despite that, we still have not received the glasses.When I contacted customer service, I received a generic response stating that the lenses did not meet Warby Parker’s quality standards and would need to be remade. Shortly after that, I received another email stating that the frames we purchased were out of stock.At this point, my frustration is beyond reasonable. My child has gone without glasses for an extended period of time, which is unacceptable. This experience highlights serious flaws in Warby Parker’s business model — particularly its reliance on remote exams, centralized labs, and fragile technology systems that appear unable to deliver reliably.To make matters worse, I attempted to leave this review directly on Warby Parker’s website and found no convenient or transparent way to submit negative feedback. That appears intentional. As a result, I will be posting this review on Trustpilot, Reddit, and other platforms to warn potential customers.I had planned to purchase my own glasses from Warby Parker as well, but due to this experience, I will be taking my business — and any future business — elsewhere.
Rob Woolmington
January 27, 2026
Inattentive and terrible service
I needed new glasses immediately. My order was lost but Warby Parker didn't figure this out until I called them after the delivery date. I explained the situation, and was promised quick response. Instead, a new order was booked and I was at the end of the queue. Even the delivery date on that was late. The glasses are good, but service was terrible.
Lane English
January 25, 2026
Disappointing First Experience
The in-store experience was fine, but after they were paid, they seem to lose focus on delivering on the expectations they set. I was given a 14 day lead time on delivery of my glasses. Sadly, the quoted timeframe came and went and no glasses. To add to the experience, I received no communications pertaining to delays unless I initiated the contact. The glasses finally did arrive and they're fine in terms of quality, but due to poor communications, seemingly lack of concern or care about completing the transaction to ensure customer retention, I won't be returning. Additionally, in my humble opinion, it's not unreasonable to expect a company can take an order, make and ship a pair of glasses in 7 days or less. Companies already exist that can make them in an hour, so what's their excuse?
Rob Murphy
January 18, 2026
Warby Parkers customer service at the…
Warby Parkers customer service at the store is quick and easy. Quality of the eyeglasses is great. The shipping time is around one week, but it's free and nothing ships fast these days. My husband is ill and will be out of work for quite awhile, the inexpensive options are so appreciated. I just wish they had told me at the store that they have expedited shipping, I would have done that. I've shopped at WP for 3 years now.
Corey
January 15, 2026
Good, but could be better
Service is great in their NYC locations, but it keeps on asking me to upload my prescription, which I already did two months ago. Overall experience is good, but could be better
Luz
January 14, 2026
Warby doesn’t bill any insurance
Warby doesn’t bill any insurance. Either they don’t know how or don’t want to deal with them. That statement that they accept most insurances is a lie. They want your money. They give you that nonsense once you pick your glasses. My insurance pays for everything and they stated they were never contacted by Warby even though the workers told me they did. Stay away from this place. Glasses are cute but break easily. Complete scam
CHRISTINE REED
January 9, 2026
Where is the customer service?
Have been ordering my glasses from Warby Parker for the past 6 years. Always had the frames I like sent to my home tried them on and chose my favorite. Well they no longer have at home try on and I live 70+ miles away from a retail location. They’ve also discontinued a frame I bought last time so I can’t just order them with my new prescription. Called customer service and for the first time I had someone reading a customer service (ha ha) script who spoke broken English. He wouldn’t answer simple questions and got smart with me. I called 3 more times and got no answers to my questions. I called the closest store to my location and found out the stores don’t answer or they don’t have phones??? Texted my questions but the text only answered one so I guess it’s AI. I’m not driving 140 miles round trip if I don’t know what kind of selection of frames the store has. One of my unanswered questions. I will no longer support a company that has no customer service and can’t provide information correctly. So disappointed. I guess they’re going to be the next LensCrafters and no longer focus on their customers who don’t have easy access to a store!
Deirdre
January 5, 2026
Worst customer experience in years
Worst customer experience in years. I ordered contacts for the first time through the Warby Parker website which stated my contacts were in stock. I have since received 6 emails saying the contacts are backordered with different dates of availability. Since then (one month ago), my prescription expired so I am unable to get contacts elsewhere and have run out. (I contacted the manufacturer and the other big vendors have them in stock, so how Warby Parker is working with their distributer is highly suspect.) The worst part is a customer service rep said I could get a free online exam and it would generate a new prescription and I could switch brands. None of this was accurate and now I have no way to get new contacts without going back to the eye doctor. Save yourself a huge headache and order from WebEyeCare or 1-800-contacts. Warby Parker seems to be run by a 12 year old.
Robert Morris
January 1, 2026
Couldn’t even place an order
Tried to order glasses and when I went to pay, I got a message that said There was an issue with your order. Please chat or call to get it squared away. I chatted and called and neither one could help me get the order placed. I just gave up. I’m going to order from somewhere else.
Sharrie
December 31, 2025
Beware
BewareWent to store, had eye exam and proceeded to get three new pairs of glasses. I was struggling with third pair, but sales associate told me to relax…there was a 30 day guarantee. I was told this at least six times while in this store. Fast forward a few weeks and my new glasses arrive and I need to get a replacement. The returned pair was more expensive and I ended up owing THEM because 20% only good on NEW pair. If I had known this, I would have spent a lot more time at store picking the right pair. Very upset.
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