warmies.com Reviews
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Join 153+ users reviewing Warmies USA. Read verified ratings and real customer experiences on warmies.com before you order.
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4.1 / 5
Average user rating
153
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for warmies.com.
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warmies.com Reviews
Read real experiences from customers of warmies.com.
Brands may not incentivize or pay to hide reviews.
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Sandy M.
January 30, 2026
Poorly packaged and terrible customer service
My order was delivered to the wrong house by Fed Ex. Warmies had the correct address on the package so this wasn't their fault. I reached out to Warmies to report the issue and was told to wait 2-3 days before contacting them again because their record showed that it was delivered. I reiterated that the delivery was made to the wrong house (I had a pic from Fed Ex of the front door where they delivered it). The response again from Warmies was "I understand that, again as mentioned there time that the courier is tagged as delivered but not actually delivered. We really apologize for the inconvenience and we are asking to wait for 2-3 business days. If still didn't received please get back to us so we can provide the best possible solution." I felt like they were blowing me off. The following morning, I went from neighbor to neighbor hoping to find my package. I finally found it. When I opened the package, both of the warmies had simply been placed in the cardboard box. No plastic or protection of any kind on the warmies. It had snowed heavily the night before and the box was wet. The warmies were wet but salvageable. I won't do business with Warmies again due to this poor experience.
Mrs. Mac
January 7, 2026
Great Product!
I purchased 3 Warmies for gifts, and everyone loves them! I purchased one for someone on the spectrum, and they use it often. Warmies are so soft and slightly weighted, and smell lovely. I have not had this issue, but it’s recommended to ensure your microwave is clean before heating as it can cause unpleasant scents on your Warmie. Great for a number of conditions or just to cuddle.
Candy Kanuchok
December 31, 2025
They make a lovely product
They make a lovely product! I am very impressed with their quality, but even more so with their customer service. They took care of my problem and went above and beyond my expectations. Great job guys!
Kyle Waggoner
December 30, 2025
China CRAP! DON'T buy!
3 days old and sewn back came open! Bad craftsmanship! China CRAP! Lies! Tag states "Assembled in USA" NOT! Illegal to state that! Crap! Do t buy!
Troy Casey
December 21, 2025
Bought a couple of XL jackets they…
Bought a couple of XL jackets they arrived yesterday.I immediately tried on XL jacket which was tiny and did not fit.I wrote to company who basically told me it was my fault. I asked several times for return label. I believe the owner replied they would check there return policy and let me know.This was completely un acceptable,I wrote back that I would be dispute charges with my bank who hopefully can get me a refund.Company owner replied they will wait to hear from my bank.Very disappointed with the owner Amanda Lawi who in my opinion has terrible customer service skills. Even though from what u found out she is an attorney.Shame on your company and you please treat your customers better
Meaghann Toomey
December 14, 2025
Terrible customer service
Terrible customer service. My order was made 8 days ago and it has still not shipped, but they refuse to cancel the order. They also do not issue full refunds for returns. I had to buy another gift since this will not arrive in time, so I guess I will have to donate it. Impossible to talk to a human, all AI bots.
Rowan Stahl
December 10, 2025
Plushie never came and warmies keeps texting me from new numbers
I ordered a weighted plush and it never came. Also, the company keeps sending me promotional texts from different numbers, even though every time they text me I block the number and report it as junk.
Sara
November 30, 2025
Get you one of these!
I've purchased three Warmies from this company, and I have to say these toys are well made, tough enough for a child to sleep with at night and they still look good two years later. Body heat alone makes them warm enough and comforting. Just bought another one for a new little family member.
alison cook
July 12, 2025
Warmies made it right.
The Warmie had a burned smell after 60 seconds. I contacted customer and at first, the couldn’t help me. The representative said she could offer a 25% discount, but she ended up not being able to offer it on a new order that had just been made. She said she could cancel the new order, but couldn’t. Warmies reached out further and did help correct the problem. I do appreciate Warmies making it right.
Jen
May 9, 2025
Great products
Really cute stuffed animals that come in many varieties and responsive customer service.
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