webroot.com Reviews
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2.6 / 5
Average user rating
880
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for webroot.com.
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webroot.com Reviews
Read real experiences from customers of webroot.com.
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John Fisher
December 3, 2025
Corrupts Win 11 OS
I have had Webroot Secure Anywhere for some time, but recently its updates have corrupted my Win 11 OS (keyboard doesn’t work without further restart), which I only realised when I loaded it onto a completely virgin PC. It seems impossible to get through to Customer Support, so I have reinstalled Windows and moved to BitDefender instead.
Konstantinos B.
November 20, 2025
An unreliable security vendor with a…
An unreliable security vendor with a complete lack of support, using AI to make judgments on domain reputations. When they inaccurately flag domains in their database, they provide no evidence to justify their decisions and refuse to correct them. Attempts to contact their legal department while their actions harm the reputations of small agencies went unanswered. This behavior is extremely disappointing, and the community should be made aware of such practices.
Debra Largent
September 17, 2025
Do Not Recommend
Very strange how a few days before my subscription expires I begin having major issues with my HP laptop! CCLEANER is much better as notifies me that computer needs to be scanned whereas never do I receive a message from Webroot!
K Reid
September 3, 2025
Webroot Auto-Draft Process is a SCAM
Webroot requests another credit card number be sent to them for a refund. Webroot states that the original auto-draft payment cannot be refunded. All information from the invoice was provided and being denied because I will not provide them with a different credit card. Then send me a check! UNTRUSTWORTHY!
Joseph Starr
July 6, 2025
I was with Webroot for seven years
I was with Webroot for seven years. Every year I had to opt out of automatic renewal, otherwise, they would automatically renew me and charge my Visa card. This year they just automatically renewed me and charged my Visa card, without my authorization. I have not had a computer since October 2024. Webroot did/does not know this. How can you protect, scan a computer, that does not exist? Makes you wonder. Companies have no sense of decency anymore, they just do whatever they want. On a positive note, I never had any concerns about my antivirus for seven years.
Doug
June 22, 2025
Impossible to Cancel Via Website!!
This company is worse than CROOKS! I requested a refund under their refund policy via the porported website info. I copied and pasted the invoice number and the site says it's invalid!! How does that happen??The online refund portal is a freaking joke! Stay the hell away from this company, their products and software. Trying to cancel your subscription will be a nightmare. The renewal price tripled the existing price and I want out plus the software is only mildy effective!!!! When it happens to you, don't say you weren't warned!!
Erik G.
June 2, 2025
Crooks!
This company are CROOKS! I have requested a refund under their refund policy and the response I got was crickets! Their online refund portal does NOT work! Stay the hell away from this company and their software. You have been warned.
TimC
April 29, 2025
Cannot be faulted
An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options.Low impact, it is cloud-based with no need to update anything and uses negligible resources on my PC. It just sits there doing its thing.Download it, install it, tweak it to your needs (reversible if you get carried away) and leave it to do what it does
Cathy
April 28, 2025
Absolutely abysmal customer service.
Absolutely abysmal customer service.Sent three emails requesting pricing and assistance, the first they replied that it was the wrong department and gave a different email address (have no idea why they couldn't forward it internally), next 2 emails didn't get a single response.
Kevin Thompson
April 19, 2025
Webroot Charged me $50 in Theft
I only agreed to pay Webroot once per year for their service, but they charged me around $ 50 approx. for something Bogus that was not in our original agreed terms, I'm pissed off as I do not like any Liars and do not like Thieves, I gave Webroot customer service an Ultimatum, either 1). Refund my money immediately, or 2). I'm never doing any business at all with Webroot again, I'm not taking any of your shit ! , Webroot, you Webroot better make a wise decision here for long term Client Retention with me, you are skating on thin ice and you are stupid for doing dishonest and fraud business practices to ruin you own business Reputation, what a bunch of clowns.
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