westerndigital.com Reviews
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1.3 / 5
Average user rating
332
Total reviews
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westerndigital.com Reviews
Read real experiences from customers of westerndigital.com.
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Edris Nosrati
March 18, 2026
I strongly advise anyone considering…
I strongly advise anyone considering working for WeDeliverCars to read the reviews carefully before starting.My experience was extremely disappointing. I worked for 6 full days, often exceeding 16 hours per day, and received only £155 in total. This level of pay does not reflect the time, effort, and long hours required for the job.After leaving the company, a £200 deposit was deducted from my wages, despite the fact that I had only worked a short time and had not personally contributed that full amount as a deposit.I was then informed that this money would only be returned after I send back their equipment, meaning a large portion of my earnings is being withheld.This creates a very unfair situation for drivers, especially new starters who may not fully understand how the payment and deduction system works.If you are thinking about joining, please take the time to read other reviews and fully understand the risks before committing. Based on my experience, I would not recommend working with this company.
Artem Kuznetsov
February 10, 2026
2 disks died in a year
The drive stopped working just after I copied 3 TB of backup data onto it.The replacement drive also died after less than a year. I lost my Backups.I didn't even know that drives can die before I started using WD Passport. I never had such issues with HDDs in the past. Not a reliable drive for backups.
Max Uss
May 21, 2025
Disappointed
Disappointed: Two WD drives failed, no real support in Israel~~~~~~~~~Review:I’ve had two external hard drives from Western Digital. The first one (2TB) stopped working after about 3 years of use. Recently, the second one (5TB) failed in under 2 years. Both were used carefully, only for backup and light storage.The most frustrating part has been the support process. The second drive was still under the 3-year limited international warranty, purchased via Amazon. But:Amazon redirected me to WD.I submitted a support form to WD — no reply for several days.I tried live chat — it repeatedly disconnected.When I finally reached someone, they issued a case number and told me to contact a phone number in Israel, which is never answered.Regional distributors refused to help, saying they only deal with locally purchased devices.WD then asked me to send the drive to a different country where RMA is supported — entirely at my own cost.In the end, I received no real warranty service and no compensation for the failed device or the data loss. Data recovery is prohibitively expensive (~$800+).It’s extremely disappointing that a company like Western Digital can’t provide basic international warranty service in 2025. I won’t be purchasing WD again and would not recommend it to anyone looking for reliability and support.
Sir Cobam
February 2, 2025
The company gave lesser than I paid
Having a terrible experience and me going through all this hassles to get my money back was unbelievable, the only wrong I did was me paying over $2400 for a product I liked.
Anthony Lai
December 14, 2024
First day, drive fail (defective product
I ordered 8x WD 18TB Red Pro in 2 orders, took them about 10 days delivery when the orders arrived, I was so excited I hooked up to my Synology Nas but I couldn't created new volume for my Synology Nas, I created trouble ticket with Synology technical support then I called them an hour later. Synology technical support so professional they asked me to send me the nas .log after they received my nas log they figure out right a way 1 of my new 8 x WD 18TB Red Pro had defected, they asked me to removed drive 8th out of Synology Nas, now I can created new volume on my Nas.I went to westerndigital.com chat support and told them 1 of 8 new WD 18TB Red Pro had defective. They gave me a hard time for replacement. I told them I bought those drives directly from the westerndigital.com website on Black Friday sale after they verified my order number. They accepted the replacement, but I have to send it back to them at my own cost after they received and verified that they will replace the new order for Replacement.Hello westerndigital.com , I purchased the products from you because you have your name on the market, Do you think it fair for the customers buying your products and you sent defective products with NO apology and give them a hard time for asking for a replacement ? After I stand up and fight back then you guy give me the label for return with UPS with a reason " I am a value Customer" that's why you give for me Free return Label, I couldn't believed that, everywhere in USA has the same policy that FREE return label for defective item which customer bought from the company. AFTER I proved that my order just arrived from the UPS on the same day I asked for replacement then you reward me for a free label Return your defective product.The day after I dropped off the return defective product with ups I still feel up set how the westerndigital.com treat the customer like me, I called and talked with Hannah B, she's very nice and tried to help me after hearing the whole story, she promised me that she will forward my case to "dedicated team", because I asked her put the hold charge on my credit card and send the replacement as soon as possible (if I returned item not WD sold me, they can charge me on my credit card with they have on file, she knew from the UPS tracking that item is on the way back to Returning Department), I can't wait for another 20 days after the whole processed. She told me that the " Dedicated Team" will respond to her email in 24 hours and she will share it with me. It's too bad it's over 24 hours but I don't see any email from her or her team.AFTER you read my review, I hope you guy NOT making the mistake like me, trust WesternDigital and then treat you like "you're scammer"
Jeremy Knowles
October 31, 2024
Worst customer service I've ever experience
I waited over three months for WD to replace a faulty drive I paid over 800€ for. They lost my serial number for over one month in this time - just lost it in the system. I also had to pay a fee and shipping for this amazing service.They totally lost me as a customer and I will never buy another WD product again. If something goes wrong (which often happens with storage devices) I can't wait for three months again. It's ridiculous.
Lisa Smith
October 3, 2024
The service
The service, knowledge, help, and making clients feel secure is top notch. The knowledge the staff provides is great and they take all the guess work out for their clients and make the whole process so easy and stress free, where does anyone get that now a days. Great work form kind caring staff.
Eric - California
September 29, 2024
A Prevalent Form of Customer Abuse
How good is WD's customer warranty and service if no customer can contact them? It is as worthless as their products if 2 of them fail in a year and a half. When it works it is ok, but can you really afford to have your computer crash while you're in dire need. It's like being left to die inside a hospital while pleading for help.I'm sure they give their big accounts service, but everyone else gets servicing - and they do it just as impersonally as a dairyman does to his cows.I'm sure they have little competition (and they know it). You will never know how pathetically worthless a company is, until you need them, and they’re untouchable.I’m but one of perhaps a million or more that have experienced this level of customer abuse. That’s why they will never achieve a 2 star rating.
Kris Olson
July 30, 2024
We've had great experiences and help with this company
We bought three NAS devices over the past 4 or 5 years. Two out of three have been running without errors for years.The last one we got was defective right away. The company was easy to contact (Western Digital Support) and a technician determined the defect required an RMA. So they gave me a shipping label for a free return. They sent a replacement back in a reasonable timeframe.So far it is working well and we are happy with the responsiveness of WD to help solve our issue with the NAS device.The staff was polite and the company behaved responsibly when reported our hardware issues.
Jirka Bělohlávek
May 22, 2024
Most disappointing product purchase in my life
I've never been so disappointed with a company in my life. My NAS WD My Cloud Home device crashed during a firmware update and is now not responding to any input; it constantly shows as offline. Because it's NAS, I cannot even connect directly to it. WD support was as useless as it was a waste of time. The only option is to have professionals recover my data, for which I'm being quoted close to $1,000! Because of firmware update?? For the first time in my life, I want to ensure I spread this experience as widely as possible to ensure no one else has to go through this hustle. I can't access my business files for my clients, I have to spend time and money to get it recovered, plus the price of the original product. And all that from firmware update...
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