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3.6 / 5
Average user rating
4005
Total reviews
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wordpress.com Reviews
Read real experiences from customers of wordpress.com.
Brands may not incentivize or pay to hide reviews.
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Mr. Bob Dobalina
April 4, 2026
They make things so much more…
They make things so much more complicated then it needs to be. Oh yeah and it's 800$ to start a E commerce site. You have to pay by the year you can't do it by the month. 800$ is alot to a buisness trying to get on its feet. That didn't include domain or freelancers if you need one because their platform is so messy and all over the place. Good luck building a website with them cuz you'll get frusterated and quit long before you'll ever turn a dollar. Just try vibe coding it is much much better and easier to do. And you can host your e commerce sites right from the vibe coding platform. I recommend onspace.ai or emergent.sh. WordPress is going to go the way of the dodo bird 🦤 cuz vibe coding is taking over. Sorry WordPress but you suck
James Geralden
April 4, 2026
A Big Difference
I'm finally realizing the webpage I want. My first experience was one that made me feel like I was a nuisance once they had the money. They didn't care until the account renewal time. I feel the people I'm dealing with now care. They are very knowledgeable.And quite helpful. I can't wait to publish my new site. I'm thinking of moving all my business here.
Keith
April 3, 2026
Nick was most attentive and effective.
Nick was most attentive and effective. Removed my concerns while showing me how to manage my WordPress.
CHARLES BEEBEE
April 2, 2026
Terrible service
Terrible service. No telephone contact, agents take more than an hour in some cases to help. Have spent over £300 and no service.
DMS
April 2, 2026
I've been with WP for several years and…
I've been with WP for several years and your customer service is good
Marjorie Whitley - MARA
April 1, 2026
Great
Great! I've ditched elementor and using Gutenburg alone. So much simpler. The addition of 'Claude" ai assistant has taken things up a notch as well. If you have a wordpress self hosted site do yourself a favor and switch to wordpress.com hosting. Leave the heavy lifting to them and start creating!
Ja'Chi Clark
March 30, 2026
It's been fantastic!
It's been great - the platform is easy to understand, and everything is intuitive. I really enjoy it!
Joe Shanahan
March 28, 2026
Outstanding Support Team
Wordpress customer service is top notch. You can actually schedule a video call with a real person to discuss whatever issue you are having.
Ukemeabasi Esiet
March 27, 2026
It's quite simple and easy to use.
It's quite simple and easy to use.I have used the site for a few years and just got a custom domain.
Gweithdy Rhyfel Byd Cymru
March 27, 2026
Waste of money
This is the worst website builder I’ve ever used. It’s extremely complicated to use, and navigate, with bare minimum options for font colours, templates, sizing etc, it’s so frustrating we give up within minutes! We have premium, and it’s still a HUGE waste of money! There are barely ANY options even for that. We want a refund due to the ridiculous amount of money we paid, thinking it would be a breeze, and be a great selection to create our website, but the AI chat bot says you only have 14 days to ask for one! We are not happy at all. We’ve told many friends looking for a website builder to stay away from this! It’s not worth the price, time or frustration trying to create just 1 page!!
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