worx.com Reviews
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Join 365+ users reviewing WORX Tools. Read verified ratings and real customer experiences on worx.com before you order.
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1.6 / 5
Average user rating
365
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for worx.com.
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worx.com Reviews
Read real experiences from customers of worx.com.
Brands may not incentivize or pay to hide reviews.
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Richard (Mid Sussex)
March 31, 2026
Worx 37cm 40 V 2 battery lawn mower:
Worx 37cm 40 V 2 battery lawn mower:Pretty awful tool registration wb page experience. Unable to claim the so called extra guarantee due to poor web design.Also the so called up to 550 square metre of lawn that can be mowed only managed 200 sq m. Good job I had not dumped my old Bosch electric mower so I could finish the job.Not a good start!
Steve F
March 28, 2026
Underpowered
Bought a strimmer following reviews (obviously many fake ones) and very disappointed. Firstly it has only one string where most others have two. Battery takes ages to charge and lasts barely 20 minutes. The strimmer is very underpowered and slow compared to my old one which was a cheap buy from Homebase. I’ve reverted back to the old one for the time being. I used to have a Stihl petrol and I think I’ll go back to Stihl in the future. I sent the Worxs back to Amazon immediately after first use and got a refund. Won’t buy Worxs again.
Richard Scott
March 28, 2026
Shocking Customer Service
Poor quality and poor customer service.My WORX strimmer failed in under 5 years, which is simply not good enough in my opinion. I look after my tools, and I’ve got other brands that have lasted more than a decade, so I expected a lot better from WORX.What made it worse was the lack of interest from the company when I contacted them. They didn’t seem remotely bothered, which is extremely frustrating when you’ve spent money on a product from a brand that claims to offer quality and reliability.For me, this has been a very disappointing experience from start to finish. I would not recommend WORX based on the durability of the product or the after-sales support.
Terry P
March 6, 2026
If it was possible to give zero i…
If it was possible to give zero i would, I bought a strimmer with 2 batteries and charger at 10.30 this morning. It took 4 hours to charge the 1st battery, I used the strimmer for 15 minutes and put the same battery on charge at 4.30pm this afternoon. Its still charging now at 8.20pm... What a load crap, im returning it tomorrow
Nancy
February 21, 2026
Sneaky company got a little dose of karma!
My battery just can't seem to manage a full charge; it barely lasts 10 minutes! And can you believe this? The device is practically brand new, only seven months old! So, I contacted the company, and they put me through a whole circus of tests to figure out if the issue was the battery or the charger. In the end, after all that fuss, they decide they can't figure it out, so now I get to shell out money for diagnostic fees and shipping plus handling.Then, their engineers will take a look. If they discover that either the battery or the charger is damaged, they’ll replace it—but only after I cough up for the diagnostic fees and shipping plus handling. If both turn out to be just fine, they’ll send them back to me, but guess what? I have to pay those lovely diagnostic fees and shipping plus handling again.What a charming way for a company to treat its customers! So, in response to this delightful experience, I found a brand new saw with both the charger and battery that some other customer ordered but never picked up. The box was still sealed up tight like it was fresh off the assembly line. Naturally, I bought it with cash and, just a couple of hours later, returned it as defective. No fees for me!Honestly, this has to be the most absurd scheme I’ve ever encountered from a company trying to wring money out of consumers. So here’s my little gift to you, Worx: today I found a new charger and battery that were ordered by someone else who just couldn't be bothered to pick them up. I rolled up, bought it with cash, and then took the time to return it as defective. Now it's on its way back to you. Have a wonderful day!
Christel Holcomb
January 27, 2026
Bad batteries
Have a blower and weed eater. Both less than 3 years old. None of the batteries will charge or hold a charge. They cost almost as much as the new tool to replace. Would not recommend these products as the batteries are no good.
Colin Chapman
December 15, 2025
Poor customer service.
Today I made my second call to Worx to sort out a replacement impact driver, the one I bought in August having developed a fault. The first call in October was forwarded to the warranty department, they didn't ring back as arranged. Today I phoned in again and was requested to email Worx about the issue, I told them I had all details to hand and didn't want to email.Just received an email saying they couldn't track their own order number. The number was correct and I sent evidence back to them to support this. Worx customer service appears to be chaotic , I'll post an update to show how this warranty claim develops
Peter Morrow Sr
October 29, 2025
Battery power equipment
I have purchased at least $1,500. Of power tools and lawnmower. I power tools work good as a homeowner. The lawnmower is only half as good as gas lawnmower. The biggest complaint is costumer service.
AW
October 24, 2025
Repair parts not being offered
We bought a WH349 pole saw. The unit worked well, the issue described by other users of the chain needing frequent tightening turned out to be correct, however we found it to be manageable. Unfortunately, when moving the pole in the garage one of the plastic connectors of the pole assembly broke. Worx does not sell any of those parts, so the $180 unit has to be scraped for a probably $1 part not being available. Sad!
Kevin S
October 6, 2025
In order for them to stand by their…
In order for them to stand by their warranty, I have to keep a copy of the rcpt for the life of the warranty. Battery died a 14 months after purchase (used the fan once)..Clearly this is a cop out.
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