wpengine.com Reviews
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4.3 / 5
Average user rating
1697
Total reviews
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wpengine.com Reviews
Read real experiences from customers of wpengine.com.
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Valued Customer
February 18, 2026
Tech support is disjointed and very…
Tech support is disjointed and very poor at the primary level. Senior level techs have been at least helpful, but the lack of continuity between switching tech support agents makes the process frustrating, confusing and incredibly unnecessarily time consuming as they never read all the notes from the person previously- especially when it is long and complicated. If moving sites is too complicated for low level techs it would behoove everyone to bypass them altogether to get a site moved. My business has suffered tremendously in this move attempt and I still have not gotten the help I need to make it work. We have been working the back end for over a week with 3 long 8 eight hour support sessions and another 12 hour support session on top of that, each changing agents 6-10 times per session. I really wanted to make this move work...But It has yet to work properly. I will commend a couple High level tech agents who really tried to help and were dedicated to some follow through like Tom S and Michael B. Most of the others were just a huge time sink for me and took me further backwards than forwards-- and my business has suffered tremendously! I am not happy and feel stuck and screwed. I wanted this to work...and it still doesn't...and I'm losing daily until I figure out how to do something different and fix it myself...I'm sad, mad, frustrated disappointed and feel totally upside down and screwed by this process. If you have someone who can fix it I'd love for this experience to turn around. I feel like some offering to balance the scales would be appropriate at this point.
Emma Tang
February 18, 2026
Chatbot resolved my issue
I used the chatbot for assistance and they were actually able to help which allowed me to save a call to customer service!
snailbait salty
February 18, 2026
Customer support responded quickly
Customer support responded quickly, with complete direction and additional options. Solid product with even better service.
Renee Austin
February 17, 2026
5-star Service!
Top notch customer service
Rob Robinson
February 11, 2026
Excellent and timely support!
Excellent and timely support on intensive questions.
Sid
February 11, 2026
Nickoles Murray has a great insight
Nickoles Murray has a great insight, patience and willingness to help. He helped me fix various sites of ours and make them SEO ready.
Leslie
February 11, 2026
Tom S best support agent EVER!
I decided to move my site from WordPress.com to WP Engine for a number of reasons. The process was very complicated and difficult until I got to Tom S on the support team. He went above and beyond any support agent I've ever worked with - and there have been a lot- including a number at WP Engine. Ai was more helpful than most agents to be honest. Tom agreed to stick with me and see the site transfer through, walk me through steps on my end, was kind and personable. Tom S is not only my website Superhero, but should be training other agents. Thank you Tom S for doing your job so exceptionally well! Please give him a raise!
Anna Lee Sanders
February 6, 2026
Fantastic kind support in an emergency
I am a small business owner trying to do my best to run my business. Today I ran into a catastrophic plugin conflict which I initially thought was caused by the change from Apache to nginx. Tier 1 support (Kimrenz R) helped me work through the issue, escalated the issue to tier 2 at an appropriate time, and when WP Engine ran out of issues to correct on their end helped me through the restore to backup, which ultimately revealed the plugin conflict issue, and solved the problem. NEVER was Kimrenz R short or unkind with their explanation of what was happening, they checked in during the time WP Engine support was running checks in the background (so I didn't feel like I got hung up on), and they provided understandable explanations when the initial feedback provided was out of my depth. Nobody is having a good day when their site goes down. But Kimrenz R provided the kind support that will always have me recommending WE Engine as a hosting site. It is what sets you apart from other hosts. So keep up the good work!!!
Connor
February 5, 2026
Fails to Comply With Basic DMCA Obligations - Unacceptable and Risky
I submitted multiple valid DMCA takedown notices to WP Engine for clear copyright infringement, and WP Engine has repeatedly failed to act. The infringing content is unlawfully using my registered brand name and brand assets, falsely implying affiliation and discounts related to my business. This is straightforward copyright infringement and misrepresentation.I provided everything required under §512(c)(3), including identification of the infringing material, proof of ownership, full contact details, and corporate documentation. There is no ambiguity. Other reputable hosting providers act promptly on standard DMCA notices for this exact reason. WP Engine did not.By continuing to host infringing content after receiving proper notice, WP Engine is exposing itself to loss of DMCA safe-harbour protection and potential contributory liability. Requiring court-issued documents at this stage is not standard practice and reflects either incompetence or deliberate obstruction.As a hosting provider, WP Engine has a legal obligation to expeditiously remove or disable infringing material. Their failure to do so demonstrates a serious lack of compliance, accountability, and professionalism. They also do not answer the phone. If you care about IP protection, legal compliance, or timely support, do not trust WP Engine. This experience has been a masterclass in how not to handle abuse and DMCA claims.
Sara Rodriguez
February 4, 2026
Excelent support
Excelent support, very solid hosting!
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