Xerox Reviews

I've been on a lease arrangement for five years now. Things go smoothly until you decide you're done and want to end the agreement. Getting out of a lease with these people is practically impossible. Took me months of fighting just to get it terminated. On top of that, whenever you need help, you're connected to an overseas call center. When there's a language difficulty, how is that actually customer service? I won't be going back.

These have to be among the worst printers I've ever used. They constantly pull paper from the wrong tray, automatically enable double-sided printing when you don't want it, and the settings don't cooperate most of the time.

Called the customer support line multiple times and spoke with staff who couldn't communicate properly or provide real assistance. Nobody knew how to help with my questions or connect me with someone who could. One representative kept asking for the same information repeatedly even though I'd already provided it. The level of incompetence is offensive, and these people are getting paid to provide this kind of service. Additionally, I witnessed one of their white service vans driving recklessly in a commercial zone, going well over the speed limit and apparently trying to hit another vehicle that had the right of way. Where do I even report this dangerous driving?

Tried getting my laptop to recognize my C310 model and decided to call for help. They took down the serial number and basically said since it was out of warranty, I'd need to pay for support. They showed zero interest in actually helping. Compare that to how Canon handled things, and you can easily figure out where my next purchase is going. Interestingly, Canon didn't even ask about my computer age or request anything, they just solved the problem.

Their standard line is they provide nothing outside the warranty period, not even basic technical guidance. After working in IT support for more than two decades, I can honestly say this is hands down the worst customer service response I've ever gotten to a straightforward technical question.

Find another vendor. We ended our agreement with the proper three months advance notice, but the equipment wasn't collected until months later in autumn, which was a real pain to store in our tight office space. Now they're acting like they don't realize they have the machines, playing hot potato between their service partner and themselves about whether we actually gave notice. It's odd how they communicate perfectly fine when selling something, but suddenly claim to be separate companies when they want to use fine print to hurt you. This is shady and unprofessional. Go with someone else.

Do not purchase. We bought a 6515 model years ago and use Mac computers with it. Now we're trying to access additional features but can't update drivers or firmware through the website, and the printer's web interface isn't compatible with our system. As a home user, this is frustrating. The support documentation is confusing and if you're a Mac user, it's like you don't exist. This ended up being an expensive purchase we regret.

Stay away from leasing a device through this company. We finished our five-year agreement and ended up paying more than twice what the equipment would have cost to purchase outright. They dropped it off outside without proper setup, and now they're charging us to pick it back up.

Upon further investigation of my earlier complaints, I discovered I was actually speaking with a fraudulent third party, not the actual company. It turns out I had called a shady operation pretending to represent them, trying to get people to pay for fake repair visits and overcharging for services. These scammers all seem to work remotely on personal phones with no real oversight. I'm not sure how I got connected to them initially, but I've learned my lesson. My previous negative feedback was appropriate, but it shouldn't have been directed at the real company since they weren't involved in the problem. I'm updating my review since the actual business did nothing wrong.

Got myself a photocopier from them and have to say it performs really well. The quality of the prints and copies is excellent and everything comes out nice and clear.