xgimi.com Reviews
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1.8 / 5
Average user rating
99
Total reviews
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xgimi.com Reviews
Read real experiences from customers of xgimi.com.
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Lesley Browne
February 12, 2026
Excellent customer service
Have to say I don’t know where these negative experiences come from, bought the Mogo 3 collection bundle, was delivered the very next day, had a question about compatible chargers and received an answer the same day, customer service is fantastic (has been for me anyhoo) and whole experience has been faultless, looking forward to watching some movies in my campervan 🥳
Brian
February 9, 2026
On XGIMI Mogo 4 Laser
On XGIMI Mogo 4 Laser, the ESPN app is unwatchable. It stutters every single second. I updated it. I uninstalled and reinstalled. No difference. I worked with XGIMI for three months, and they still can't solve this. Removing three stars for this. It seems that the processor can't handle ESPN or live TV in general. Either way, it's a major app in the United States, and this could be a dealbreaker for some. Others have reported issues with live TV as well, and XGIMI hasn't worked to deliver a single update. I first contacted them September 23 about this. Amazingly, they told me it was ESPN's fault, but yet the lower-powered and lower-priced XGIMI Vibe One projector plays ESPN without issues! This is a sign of poor customer service, not listening to customer complaints, not addressing issues and even deflecting blame to ESPN. Also, I'm trying to watch the Winter Olympics on the NBC Sports app, and this stutters, too. At this point, I'm going to sell this piece of junk. This company also released its pricey Horizon 20 lineup with broken functionality. Reviews are poor resultingly. People expect finished products upon release. XGIMI seems to be more interested in shipping and NOT finishing products. It is doubtful I would continue to buy XGIMI projectors because of widespread issues with this company. AWOL Vision, Valerion, Hisense and JMGO are major competitors. I have deleted all nice things previously said about this projector because it's been a bust. One star performance and one star to support!
Harrieta
January 7, 2026
Ordered a high-value item
Ordered a high-value item, it wasn't delivery to me, after support told me go to Police and submit a police report, I do this, send a police report to support Evelyn and she said me that she can't verified a police report, and answered 1 time in 4 days with copy-paste, terrible shop and terrible experience, they stole my 1100 pounds!
Anatolii Sapunov
December 29, 2025
XGIMI - extremely disappointing experience
XGIMI — extremely disappointing experienceI have been waiting for my order for almost a month.The order was supposed to be delivered to Portugal.Order number: EU12769.As of now, I still have not received my order.The service is terrible. Customer support replies once every 2–3 days, and their responses are completely useless — no clear information, no real help, and no action taken to resolve the issue. It feels like support exists only for show and does absolutely nothing.My overall experience with XGIMI has been extremely negative. Missed delivery timelines, lack of proper communication, and total disregard for the customer result in a very poor customer experience.I am extremely disappointed. For a brand at this level, I expected a completely different standard of service.Until this situation is resolved, I cannot recommend XGIMI.
Anthony
December 8, 2025
Order EU11199 was ordered 16 days ago
Order EU11199 was ordered 16 days ago, from Germany to Netherlands, but no clue where it is now.Contact with support is very limited to them sending short replies saying that there is something unusual about the package and that the logistics department is investigating. But no actual information.
Cem
November 14, 2025
Amazing Support Team and Product Experience
Experience with the sales team: I have been following XGIMI projectors and having conversation with Evelyn X and Betty maybe for 2-3 months to understand the product and service better. Once I found a price that fits my budget, I have ordered it.I had big concerns when I read the reviews. Despite all of my concerns, all accessories came just in time. (within 2-3 days)The projector delayed for 5-6 days, and I was in contact with the team. I am told that carrier did not find the product, and this brought me a big nightmare. however, Lucas organise to send me another one immediately and I have received the Horizon Ultra after 3 days.Experience with the product:I have expectations but this product exceeded all of them. Packaging is 1st class. They have learned a lot from competitors. However, the picture quality during the daytime is amazing. I am not using a projector screen, so night time the dark colours are not as deep as a 4k. But that is not a cons as I've painted to the wall that is suitable to this projector. (I use Benjamin Moore's colour palette). It is not brilliant and turned out one of my best tech. investment. I wanted to wait to see how my experience grows and if I will have any problems. So far so good.
Satana V
July 26, 2025
no pair with IOS?! seriously !
I am very disappointed with their product which is not that cheap but doesnt have connection via airplay, so I have to find an app that would allow me doing it. yet those apps are requesting to pay. who uses HDMI in 2025?! you make a compact projector premium class and can't make it parable with IOS ?! seriously !
Fabrice Leclercq
June 9, 2025
My XGIMI order was a frustrating lesson…
My XGIMI order was a frustrating lesson in inadequate service. Placed Wednesday from their EU store, it hadn't shipped by Monday despite two inquiries. Support then admitted they couldn't deliver to Malta from the EU, offering shipment from China with potential taxes. This logistical failure forced me to cancel, highlighting a complete disconnect between their promises and execution.In conclusion, my personal experience with XGIMI was defined by a deeply disappointing purchasing process, characterized by misleading shipping information, slow communication, and a glaring inability to deliver on basic logistical promises within the EU. Based solely on this ordering nightmare, I would strongly advise caution to anyone considering a purchase from them.
james robertson
April 7, 2025
Was about to buy from theys
Well i was about to wait to near end of this month to buy the XGIMI Horizon Pro 4K Projector but now they but it up to full price when it was down in price so im now put off buy any projector from theys and i will find another projector in the price rage that theres was its all most like they new i was going to buy it while it was down to £879 now they put the price up again but its fine il go els where 😠
S E A
February 9, 2025
Great Projector held back by software
Great Projector, very slow Android TV
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