xtool.com Reviews
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4.1 / 5
Average user rating
952
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for xtool.com.
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xtool.com Reviews
Read real experiences from customers of xtool.com.
Brands may not incentivize or pay to hide reviews.
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No name
January 28, 2026
Xtool account merge
Contacted xtool support to merge two accounts. Jennifer quickly grasped my situation p, located my account and completed the merge, all the while dealing my typos!
Deon
January 27, 2026
The X-tool S1 is a great machine
The X-tool S1 is a great machine. I firmly believe one of the best, if not the best, diode lasers on the market. Hi-tech machines like these, however, require support and this is what makes the X-tool exceptional. I experienced a problem with the X-tool and Lightburn, and the X-tool personnel and especially a lady with the name of Cara went out of their way and did everything possible to ensure client satisfaction and that the problem is solved. It gives me huge peace of mind to know that this fantastic machine is supported by friendly, helpful, knowledgeable en professional people.
Danny Nunez
January 22, 2026
Support ticket for data input
Jennifer was great helping get my issue fixed. It took a few teys and a little time but it got done and the issue is resolved
Blue Ridge Designs
January 22, 2026
On the fence! Jump on over! xTool is amazing!
xTool has developed and designed great machines! I own a vast assortment of xTool equipment and use them daily. Should an unexpected issue arise, contact them immediately. Their customer support has been beyond exceptional and the functionality of their machines sets the bar! I am looking forward to the advancements they implement in future machines. If you’re questioning whether or not to invest in one of these amazing machines, take the leap! You won’t regret it!! xTool is amazing!
Casey Nichols
January 21, 2026
Brand new defective XTool machine- no support
I have a brand new xtool s1. It was shipped with defective limit sensors. I have had an awful customer service experience. I’ve sent videos and jumped through their hoops. I’m asking for a replacement machine and have been left high and dry with no support. Awful experience
Allen M
January 21, 2026
We purchased an xTool P2 for business…
We purchased an xTool P2 for business use. Upon delivery, the unit arrived damaged and had liquid present on and around the machine. We promptly returned the unit and contacted customer support to request information regarding a replacement shipment.Communication from customer support was inconsistent and did not provide clear timelines or next steps. As a result, we experienced business downtime and financial loss.After multiple attempts to obtain resolution and without adequate communication, we elected to pursue a chargeback to recover our costs.We subsequently purchased a comparable machine from another manufacturer and were able to continue operations.Based on our experience, we recommend that buyers carefully document delivery conditions and communications if any shipping issues arise.
Chino Torres
January 19, 2026
Exchange is not as easy they trick you to wait on product
If I could give zero I would definitely need to make sure you know what you want my wife mistakenly purchased a f2 ultra for our Anniversary because I own xtool machines thinking she was getting me a f1 ultra bundle we call the very next day they made it seem like the exchange was going to be easy once the f2 got here everything they said changed from they were going to give me a return ticket to I need to return it myself so basically they made it feel comfortable till the machine was here didn’t even care that i didn’t want a refund I wanted an exchange
T Lynskey
January 19, 2026
Jennifer was quick to help me purchase…
Jennifer was quick to help me purchase the air assist filters and a few extra goodie’s!
Shyneflow Laser Creations
January 19, 2026
Great CS experience.
Had the pleasure of dealing with Jennifer regarding purchase of consumables for my p3 that aren't yet listed. She was fantastic and everything was quick and painless. Thanks again, Jennifer!
Zeke Rich
January 18, 2026
XTool was able to assist us rapidly in…
XTool was able to assist us rapidly in repairing our machine. They were able to login remotely and do the repair which made it easy for us. They also guided us in changing the module that was causing the issue.
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