yslbeautyus.com Reviews
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Join 157+ users reviewing YSL Beauty. Read verified ratings and real customer experiences on yslbeautyus.com before you order.
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1.8 / 5
Average user rating
157
Total reviews
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yslbeautyus.com Reviews
Read real experiences from customers of yslbeautyus.com.
Brands may not incentivize or pay to hide reviews.
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Eliz
March 31, 2026
I am extremely disappointed with YSL
I am extremely disappointed with YSL. I received completely wrong items, including unrelated makeup and a dirty razor, instead of the products I ordered.Customer service is terrible, they repeatedly asked for proof, which I submitted multiple times, but then ignored all my emails. No solution or response was ever offered.This is unacceptable for a luxury brand. Very poor service and a complete waste of money. I do not recommend ordering from them.
Prachi Kushwaha
December 30, 2025
They sold counterfeit perfume to me
They sold counterfeit perfume to me. The perfume doesn't even last more than a minute on you. I have tried it on my friends too and they have same opinion. I am looking to return item. They also mentioned that they sent me a free 2ml sampler to me and I never received it. I contacted their customer care as soon as I received their package and they said I don't see anything related to it in their order details. But now when I search with my order number I see it in my orders list and they are even asking me to review it.LOL. the perfume name is libre le parfum. It is better to get something from shops nearby as opposed to online since they sell counterfeit products. Full disclaimer - purchased this on Thanksgiving .Got it from yslbeautyus.com website
Hannah Woods
November 28, 2025
DO NOT order from this site
DO NOT order from this site. It is a scam!!!! Placed an order and after reading reviews, determined it was a scam. Tried to cancel my order immediately and was informed that order processed, HAS NOT SHIPPED and in order for me to get a refund, I would need to refuse delivery (which by the way takes 7-10 business days) then my refund would be issued within an additional 7-10 days. There is only ground shipping offered, NO ONE speaks English, they could not provide where the perfume was shipping from. THIS IS A SCAM SITE. DO NOT BUY from it.
Andrew
November 14, 2025
Didn’t give the mini set
Ordered what was an expensive aftershave for my son. I added another item just because the offer was if you spent £130 you’d get a free discovery set which included 6 mini samples from the more expensive range. I only made this order to get the minis so my son could choose which one he wanted for Christmas. The delivery arrived without the minis so i called ysl beauty only to be told they removed it from my order because I used a discount code. The discount code was sent to me by ysl to use as a new customer on my first order. Sadly do to this poor customer service I decided to return for a refund.
Dean Waller
October 13, 2025
Fenwick Canterbury Ysl counter
Fenwick CanterburyYvessaintlaurent counter, came in Friday 10th with my wife saw Syreeta before in store and she had helped us.She has just wonderful nature about her and fantastic customer service, such a friendly girl and can’t do enough to help us.
Maryanne
June 3, 2025
BUYER BEWARE yslbeauty.com.au
Awful experience ordering on yslbeauty.com.au. I purchased a libre intense perfume on 24 April with a gift with purchase. After waiting 2 weeks for my order to be sent I asked if they had my order only to be told to wait. After waiting another week I was told my order didn’t go into their system and if I wanted to cancel it. I said I still wanted it. After waiting another week I was told the gift with purchase was out of stock, then the next day I was told the perfume was out of stock snd my order would be cancelled.BUYER BEWARE do not buy on this website. They are owned by L’Oréal and they are not equipped to deal with luxury buyers. Buy at myer or David jones instead and you won’t have any issues.
wcbeans
December 25, 2024
YSL = You Should Look at what gets sent
My husband ordered for Christmas the YSL Mon Paris gift set. He received a YSL pencil case. When he called they said well it’s out of stock and to just keep the little case. Wait what so where was the perfume set that wasn’t out of stock when he initially ordered it or the offer of replacing it with something similar?! I’m absolutely astounded that they did not even send an email notification indicating the out of stock purchase but would just ship a pencil case that was worthless as the perfume set and assume that the purchaser would be ok with it! In addition, he wasn’t offered another solution like a different set or get the perfume and travel spray separately. Loved this designer brand but now I’m just not as big as a fan due to their lack of consumer support.
Maria
December 12, 2024
Horrible customer service
Horrible customer service. My order didn’t arrive. 3 calls with they’re cust service later and they failed to follow through with the claim to UPS then they failed to give me a refund when they said they were going to and now they want to go back to the Claim and see if UPS can give confirmation. At the end of the day, I did not get my product and I have spent over two hours working with their customer service. I’m never going to buy with them again.
Elvn maison
December 3, 2024
Horrible Fraudulent Company wish I had…
Horrible Fraudulent Company wish I had read reviews, never delivered.package and customer service is Horrible
Athena
November 20, 2024
Terrible customer service - AU website
No engraving carried out, no notification given on the unavailability of this, customer service representative was rude and unhelpful.
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