zagg.com Reviews
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Join 2,016+ users reviewing ZAGG. Read verified ratings and real customer experiences on zagg.com before you order.
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1.4 / 5
Average user rating
2016
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zagg.com.
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zagg.com Reviews
Read real experiences from customers of zagg.com.
Brands may not incentivize or pay to hide reviews.
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Heather Winter
April 5, 2026
Terrible Customer Service
Zagg used to be a great company WHEN you could actually rely on them to get a product to you. Now, for the past two orders, they have never arrived. I paid shipping only to never get the product! Contacting their non existent customer service (AI) is ridiculous. You get an email saying they are working on things, then another email saying “we haven’t heard from you so we’ve closed your case.” I will no longer be using their product. There are many other options with much better customer service.
John Chandler
April 4, 2026
Terrible watch screen protector
Bought a pixel watch 4 screen protector what a rip off. £20 for a small piece of plastic film that barely sticks and is terrible to apply. Instructions are terrible. Do not waste your money
Steve Hillier
March 26, 2026
My grandchildren was able to get…
My grandchildren was able to get chocolate in places that chocolate shouldn’t be in my phone Jake at the Rexburg location was able to help me get the mess cleaned up kudos to Jake
jeff johnson
March 25, 2026
The worst screen protectors ever
The worst screen protectors ever! Verizon should be ashamed that they sell this trash! Bought a new iPhone and was talked into this screen protector for safety. Cracked the first one the second day I had it. Dropped it off my couch onto carpet and it cracked. Got the replacement, and it cracked the same day, after just placing in my pocket! Scam for the money they charge!
Bret L.
March 20, 2026
This company is a scam based on their…
This company is a scam based on their promises and delivery of actual results. I waited about two weeks to get an answer on when mr 'screen protector' replacement was going to be sent out. Then I finally got an answer that it was being shipped, that's where the real complaint started. It was supposedly delivered last friday, it wasn't. Can't find a number to call or a person th chat with online. Evertthing is via email. Three days into waiting I get a canned message saying 'they're on it' i sent another one, three days later same message. No response no answer and no replacement. Frustrations continue to mount.
JeanneF
March 11, 2026
The screen protector cracked the first…
The screen protector cracked the first day. I requested a replacement. The replacement was "free" BUT they charge $9.95 for shipping a small, thin piece of plastic. I think that's where they make their money--overcharging for shipping. Then they use the cheapest delivery services and many are not delivered at all. You have to call Zagg to complain. I was on hold for 30 minutes. The customer service guy was great and I got my replacement screen several weeks after I first requested it. ZAGG IS A RIP-OFF!!!!
Lauren Rubino
March 9, 2026
Customer service is trash.
My order appears to be lost. Their online chat bot is useless. And I’ve been sitting on hold for 15 minutes to talk to a human. As if I have nothing better to do with my day. Will never buy anything from this company ever again.
Liz B
March 8, 2026
Terrible customer service and defective product
I tried to order a case and a screen protector for my Iphone 15. The case I selected indicated it was for an Iphone 15 but after I purchased the product, it showed up as an Iphone 15 pro. When I tried to contact them, it took a week for their reply - too late to modify the order. Then when I applied the screen protector two dots showed up and after another week delay in responding they are denying the dots are due to the screen protector.
Michael Neumann
March 7, 2026
I ordered a replacement screen…and three weeks later I'm still waiting.
I ordered a replacement screen protector on February 16. Today is March 6 and I'm still waiting. This is exceedingly frustrating. @AT&T it was much better when I could just walk into your store and get it. I'll have to consider switching to a different brand.
Hayden Masters
March 6, 2026
Requested a warranty replacement… got wrong size
Requested a warranty replacement because the edge of the screen shattered prematurely. it took forever to arrive and then when it did, it was the wrong size. I already paid $9.99 in shipping for it (the MINIMUM, by the way), and now I have to pay it again to get the correct size. literally just a scam take your money elsewhere.
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