zales.com Reviews
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2.2 / 5
Average user rating
173
Total reviews
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zales.com Reviews
Read real experiences from customers of zales.com.
Brands may not incentivize or pay to hide reviews.
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Garrison Duncan
March 29, 2026
great store
I had a fantastic experience at the jewelry store thanks to Dani! She was incredibly friendly, knowledgeable, and made the whole shopping experience so easy and enjoyable. Dani took the time to answer my questions and helped me find exactly what I was looking for without ever making me feel rushed.Her professionalism and genuine care for customers really stood out. I highly recommend asking for Dani if you visit the store—she truly goes above and beyond!
Nle Choppa’s fan
March 27, 2026
I have had a very bad experience with…
I have had a very bad experience with this company that tricked me into paying interest I asked for my balance to pay off my loan with them and I paid in full then a couple days later they send me a check for a refund that I never asked for to they put my account in a position where I will be charged for the interest of the loan they talk you into getting loans that if you pay off before the 18 months are over you pay no interest and then they make it impossible to finish paying the balance off so you will be hit with the interest also I spoke to there supervisor who was very rude and told me there was nothing he could do so basically they tricked me towards the end of the loan so will have to pay the interest there very rude when it comes to solving any situation after this loan I’m never doing business with Zales again lesson learned
V M Brown
March 20, 2026
Customer service
Great customer service from the Zales at Summit Mall.
Jen
March 17, 2026
Best Service Ever
I went to the Outlet in Queenstown MD. From the moment I walked in I was treated like a friend and given so much information about my ring. The price for my repair was very reasonable and the follow up (with before and after pictures) was amazing. It was done a week earlier than expected and my ring looked so much more beautiful. The time and care taken by Justin?? was exceptional.
Mark
March 10, 2026
40TH ANNIVERSARY!
I want to give a very special shoutout to the warm staff at the Zales Galleria Mall Location Henderson, NV! .. Juvy & Tracey provided more than we ever expected, full diamond analysis, historical data, etc. I have had an account with Zales for 40 years. If you want a great experience, visit Zales first, then shop the rest. I purchased a $6,000 1.97 Carat White Gold ( Cash) for my wife, she has hardly ever recieved anything like this in her life before I came along! My wife has changed, it's amazingly beautiful (crying) .. Thank You Juvy & Tracey! (This is a real testimonial from a real customer 3-9-2026)
Lula Hudson
March 4, 2026
I took a diamond gold bangle bracelet…
I took a diamond gold bangle bracelet to Canton oh store. It was a gift and I took all paperwork with me but I did not have a receipt. I wanted to trade it on on something double the value. I was told it was worthless without the original receipt. It was a gift. Im not going to ask for receipt. It will take my business elsewhere
Mike
March 4, 2026
Bought engagement ring 6 years ago been…
Bought engagement ring 6 years ago been paying 1 day or 2 within range the phone tells me the bill is going down but then recently I called and my card was maxed out again out of no where I called and they said for 5 years I been paying only late fee and that it was going up each month but phone said it was going down don’t fall for these guys they are crooks
Rick
February 21, 2026
Nope!
I placed an order on 2-12-26. The order was confirmed and a UPS shipping label was created. For reasons I can't explain, UPS didn't actually pick up the package until today, 2-20-26. Their online customer service text line is a joke. I'll never order from Zales again.
Cameron Tenney
February 15, 2026
Dean and his staff are the best
I just wanna give the Norfolk Outlet Store a big thanks. All this goes to Dean and his staff. I’ve been dealing with Dean for around 25 years and will always bring my business his way because of his customer service as well as his advice and professionalism. The staff have also been great, love this store
edward garza
February 13, 2026
I placed an order which was supposed to…
I placed an order which was supposed to be a gift for my wife on Valentine's Day, and when I checked the tracking info, it stated it was refused by the receiver and was sent back to the sender. I spoke with customer service, and all they could offer was an apology and the assurance that we will refund your money. They had no additional information. No explanation on why it was sent back. Thanks for ruining this special day. I'm closing out my credit card and going somewhere else.
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