zapaka.com Reviews
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3.0 / 5
Average user rating
4343
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zapaka.com.
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zapaka.com Reviews
Read real experiences from customers of zapaka.com.
Brands may not incentivize or pay to hide reviews.
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customer
April 3, 2026
customer service
Good customer service
Gav
April 3, 2026
Very Helpful!
I ordered a very nice dress although I perhaps should’ve ordered it earlier for my event. Package came in perfect shape, no damage and after I emailed the support team on how to return the dress. Tiki was very helpful, patient and understanding of my situation that I really need this refund. Tiki is amazing :) Now my dress is on the way back to them thanks to them.
customer
April 2, 2026
super friendly
super friendly! fixed my problem asap!
customer
April 1, 2026
The prom dress we ordered is beautiful
The prom dress we ordered is beautiful. Well made with the exception on hiding some surging. She is looking forward to wearing it to prom! Thank you! I had some concerns about the purchase so I contacted customer service. Riley was very patient and understanding. She reassured me this was not a scam and that our dress was in the process of being made. Thank you Riley!!
Jade G.
April 1, 2026
Stunning dress, easy ordering experience.
First, the dress is stunning. It's high quality, exactly as pictured. I'm so pleased with this purchase and would definitely do it again. We had to return the first one, though, because I ordered the wrong size. Contacting customer service was so easy, they guided me through each step, set my expectations, and were in constant communication with me until my refund was received. My customer service rep, Riley, was so kind and it felt like they really cared about my experience. I'm grateful all around!! Thank you!!
Robin
April 1, 2026
The surprise mystery box dresses are…
The surprise mystery box dresses are literally garbage. They look like cheap costumes.I do not believe they were ever sold in the store because of their extremely low quality, cheap fabric, poor finish work, and lack of tags inside. I was fine with non returnable assuming they were real dresses and not cheap costume junk.I believe these mystery box. Offerings are FRAUDULENT as they imply they were sold in the store at some point with an original selling price range. Do not order from here - you will regret it.
Danielle
March 28, 2026
Remarkable Riley
Riley has assured me that the ordered size 20W gown has been replaced with an 18. Courtesy. Friendly. Professional.Great communication!
Deb
March 28, 2026
Swing dresses
I ordered three dresses as costumes for a show. They are cute and perfect for what I need. Small issue with shipping and sizing, but the customer service was quick and helpful and sorted me out right away.
customer
March 27, 2026
Quick response with a positive outcome.
Quick response with a positive outcome.
Laura
March 27, 2026
Tried to return an expensive dress and…
Tried to return an expensive dress and they make me pay for the return with no guarantee I get my money back. Offer $14 to keep it! I don’t want it!
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