zaxbys.com Reviews
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2.2 / 5
Average user rating
212
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zaxbys.com.
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zaxbys.com Reviews
Read real experiences from customers of zaxbys.com.
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Sadie Marston
April 11, 2026
Good food should = good mood
Not worth it to have a dinner in this kind of restaurant, services and food served were totally not that good.
Marsha Cooper
April 3, 2026
Won't be back.
The drive thru was quick at 6:15 on a Thursday evening...no one in front of me and noone behind me...wings were room temp at best. At $14.89 plus tax it is not what I expected or wanted. You have...and can do better. Won't be back.
Deneen S
April 1, 2026
Cobb Salad
I ordered the cobb salad and it not only went up in price, but the two pieces of bacon you are supposed to get is now one piece of bacon broken into two. Now that's getting really cheap and the customer is cheated out of two full pieces of bacon. It was more lettuce than anything.
MissMeeka J.
March 25, 2026
Ordered my usual that I get at least…
Ordered my usual that I get at least once a week..Lemon pepper traditional wing meal..Stomach immediately started hurting..A pain i never felt...I went to bathroom 4 times then my mouth began to water and I feel like I threw my whole weeks worth of food up..Never again will I eat zaxbys
Ger H
March 22, 2026
Poor service.
I guess I need to be a better self advocate, my first omen on today's order was the usual routine of me paying and getting my card straight back by the apparent mistake by the cashier of scanning my card and then putting it on the counter instead of immediately returning it, so that when I get it returned to me after receiving my food upon request it was without receipt, so I shouldn't be surprised that upon returning home my 10 piece boneless wings is really a 5 piece.It will be a while before I am hungry enough to stoop to Zaxby's again.
Ralph Briggs
March 19, 2026
They suck
They suck , if order was ever close to correct I would be amazed. Can’t leave a review on receipt or email!! What does that say.. 1 star because zero is not an option.. over and over. Got to go somewhere else
Cedar
March 14, 2026
Flavorful chicken, but slow service and lukewarm food
I usually enjoy Zaxby's, but this visit was a disappointment. The chicken itself was tasty as always, but my order was significantly delayed, and by the time I received it, the food was lukewarm. It’s frustrating to wait that long for food that isn't even hot.
Donna Warren
March 14, 2026
I met the sweetest girl at zaxbys in…
I met the sweetest girl at zaxbys in shepherdsville ky the other day. Her name is Kaylee, she was fast, efficient, my food was hot, I didn’t have to ask for condiments or napkins she made sure everything was in my bag when I received it. She had a smiling face, made me feel like my time mattered. It did I was on my lunch break. I wish all fast food restaurants had a Kaylee working for them. Thank you Kaylee for making my hectic day a better one when I stopped for lunch.
Unhappy customer
March 13, 2026
Greeting and customer service
When I walked into the business, the associate did not greet me, but asked, "Cash or credit?" Customer service has gotten poor and geared to money. It is sad. In addition, I asked for my drink to made with sweet tea, unsweet tea, and lemonade. I asked the cashier was the drink made with all three drinks, she assured me it was. However, that was not the case. It was too sweet for me to drink. I use the unsweet tea to cut the amount of sugar in my drink. Sad to say, after I got home, I learned there was no utensils available for me to eat my salad.
Jack farrell
March 3, 2026
Nastiest food ever put in my mouth
Nastiest food ever put in my mouth . Should of just order salt. Gave my food away . 24.00 for 4 pcs. And chicken sandwich. Nasty ass food . I've been a chef for 24 years . Road trip and stopped. Just nasty , all you can taste is salt . Will never go back ever .
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