zenfolio.com Reviews
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3.9 / 5
Average user rating
323
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zenfolio.com.
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zenfolio.com Reviews
Read real experiences from customers of zenfolio.com.
Brands may not incentivize or pay to hide reviews.
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Marie Lyons
February 5, 2026
Product no good they are sending me…
Product no good they are sending me repeat and accessed my bank account with the Product I don't order do notnot buy from this company
Henry
January 29, 2026
Customer service doesn't reply
Customer service doesn't reply. Built a gallery and then I was locked out of my account with no prior warning, no ability to reset my password to regain access, waste of time. I wouldn't bother using them, plenty of alternatives.
Doris
January 21, 2026
I love the Website integration with…
I love the Website integration with gallerys and the ability to create bookings and sell photos all in one platform.
Immo
December 14, 2025
SCAM
It’s 2025 and after ten years still no app to organize my website on iPhone, still no way to browse the editor in safari or any mobile browser, I’m forced to use a computer to do as little as turning on a downloading option for clients, user interface is SO outdated, user experience is a nightmare, my galleries at arbitrarily “archived” by Zenfolio rendering them unavailable for my clients, it’s IMPOSSIBLE to remove my credit card from my payment options, subscription price in incredibly high and not justified and there is NO button in the accounts settings to terminate the subscription. I wish I didn’t start my website using Zenfolio more than 10 years ago. Feels like a total scam.
Zafer
November 16, 2025
I just want to try Zenfolie
I just want to try Zenfolie. I was a good start. but next day I was nor abel to login, I contact to custumer suport unfortunaly there is no help, Even I can acces my data. This is not acceptabel.
Dave J
November 7, 2025
Customer service is terrible
NOT WORTH THE MONEYCustomer service is a coin flip between mediocrity with rare moments of decency, and completely dismissing you and wasting your time. They'll also write you a million flowerly emails, but never get anything done.Thanks "Rob"! Your unprofessional apathetic customer service response brought me here. Not sure what else I can do to motivate Zenfolio to have proper customer service, other than switch to another website provider and leave bad reviews when they frustrate me.They have some great features and the stability is OK (definitely not perfect), but their customer service works at a snails pace and you may have to try 3 or 4 times to get someone to actually read or respond to your complaint. Considering they can cost 10X as much as their competitors, I'll definitely be reviewing my options for the future today.
Randall
October 23, 2025
When I need help Alex is always there…
When I need help Alex is always there to help me. Iam not all that good using a computer but with Alex helping me it works out great.
Dazzler
October 20, 2025
Rip-off and scam practices
Well after a year of what seemed reasonable service this month they just increased the 500GB storage we were paying extra for by 240% No notification nothing.. No information on website saying there's a a different price or you'll be charge a higher price, nothing. Smacks of greed and scamy practice!! Cost for additional storage went from £5 per month what my daughter was paying to £17pm, for 500gb which is a total rip-off!!! Now looking to close the account, we can't even change the subscription.
Jennifer Lynn Hast
October 8, 2025
Not Recommended
Unfortunately, I can no longer recommend Zenfolio. They charged my account after I canceled their service and it seems they no longer have any actual customer service reps to respond to inquiries, only the bot. They provide a phone number, but you cannot get past the menu to get to an agent.
Valerie
September 29, 2025
I’ve been with Zenfolio for 10 years…
I’ve been with Zenfolio for 10 years and they have been nothing but helpful in the process of building and revamping my website. Their growth on providing new and modern websites has been so worth it to have them as my platform of choice!
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