zno.com Reviews
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2.2 / 5
Average user rating
89
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zno.com.
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zno.com Reviews
Read real experiences from customers of zno.com.
Brands may not incentivize or pay to hide reviews.
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Joyce Ferris
March 9, 2026
Bait and switch
The company offers 6x6 metal prints. But when I uploaded and saved my photos and hit “order” a box came up asking if I’d like to upgrade to 8x8. There was no way to decline the upgrade, just a button for add to cart. I feel this is a bait and switch con job. Also, they advertise 20% off your first order, but you get a message that your order doesn’t qualify for the first order discount. Very untrustworthy in my opinion.
Patti Mitchell
March 6, 2026
Quality not Professionally
I am a professional photographer and their metal prints are definately not the same quality as other professional printers such as Millers Pro and Bayphoto. I ordered a large 36x48" Black and White on gloss metal. They reprinted it once for me because of the quality but the print came out the same. It was shades of gray and definitely not Sharp black & white. I will not use their services again. Also disappointed that their product is coming directly from China as they masquarade as an American company with offices in San Francisco & Houston.
Roy Hammans
March 3, 2026
Decided to give their 'Little Black Book' a try
ZNO have been pushing their 'Little Black Books' via Instagram and it made me curious to see what they could do for a mere £6.00 a copy.Their book prep template was limited but worked fine for my purpose - just a book of 20 square black & white images, no text is offered except on the cover and spine.Ordered two copies of the same book, total £12, but then the postage costs added another £5.75. Ok, figured that was still reasonable seeing as they are made in China!Pleasantly surprised when I received them just over two weeks later. Extremely well packaged, a stout cardboard box and plenty of packing, they arrived in pristine condition and exceeded my expectations. Ok, so they are a bit like the kind of books you buy for toddlers, thick cardboard pages, solid covers and *very* robust, but they are remarkably well printed, matching the original tones of the black & white images perfectly. There's something about their chunky nature that makes them quite attractive and desirable, despite their simplicity, and for the kind of picture presentation I had envisaged they fit the bill perfectly. A 'mini exhibition' you can give people to illustrate the type of work you do.
Stephen G. Barr
January 7, 2026
Clickbait ad as it's not pay as you go…
Clickbait ad as it's not pay as you go no subscription hate misleading claims
Dan the Man
December 17, 2025
Lost in transit
I can't rate the quality of my order (a photo book), because it never arrived and I'm not even sure it was actually ever shipped.I ordered within the shipping deadline for Christmas (as it was supposed to be a gift) and paid extra for priority shipping. According to the website, my order was shipped a week ago, but the tracking button and the tracking number do not work. I contacted customer service, and they also cannot access the tracking information for my package. They also did not know who their delivery partner is either. I am very disappointed in their service. They are not offering any sort of commercial gesture. I spent 200 euros for literally nothing and am now missing a Christmas gift for a loved one. I have actually ordered from Zno several times in the past, with good experiences. Very sad to see how much the company has gone down the drain. I will not order from them again and I would not recommend them.
customer
December 13, 2025
Terribly slow website!
Terribly slow website!Stay away if you don't have 5 hours to wait for each page to load. I wish this was an exggaration!
May Isabel Johansen
September 10, 2025
Good quality and turnaround
I was printing a few albums and decided to give them a try. I'm a professional photographer and have been for about 20 years. I ordered their matted album with lustre prints, white pages, and the brown linen cover. The album came extremely fast, and the quality was just as good as other professional album companies. I'm super happy with it.
Tim Ostermeyer
March 29, 2025
Cannot order parents albums
I am ordering a flush mount album, and it refuses to allow me to add one or two parents albums with it. Since you cannot order it later, this option needs to be there and it is not. NO ANSWER FROM STAFF, I CANNOT ORDER PARENTS ALBUM, CALL ME 214-708-5071
JW
February 26, 2025
I had the pleasure of working with Zno…
I had the pleasure of working with Zno for a recent album order, and I couldn't be more impressed with their outstanding customer service! After noticing minor a tiny scuff to a wedding album upon unpacking, I reached out to their team to resolve the issue. Kelly was incredibly responsive and professional, I offered to send the album back and have only the cover remade as it was a very large album with lots of pages. But Kelly offered a solution to reprint the entire album rather than just the cover, which I truly appreciated.Throughout the process, the Zno team was attentive and provided clear communication, even merging my new order with the existing one to save on shipping costs. They also kept me informed every step of the way, ensuring everything was taken care of in a timely manner. I felt valued as a customer, and their dedication to providing excellent support really stood out.Highly recommend their services! I’ll certainly continue to use Zno for my future orders.
Betsy Skibinski
March 26, 2024
Unsatisfied Customer
I have an account and have made many books. However, my pro plan is expiring and I have not been able to get into my account the last three days and there is no one to contact....no one and I was trying to meet their deadline. Totally upset as I have paid them through my account.
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