zoro.co.uk Reviews
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3.4 / 5
Average user rating
1638
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zoro.co.uk.
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zoro.co.uk Reviews
Read real experiences from customers of zoro.co.uk.
Brands may not incentivize or pay to hide reviews.
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B Kemp
November 20, 2025
A very good company
Good products at good prices, with free postage at low £ threshold. Great customer service too. I've used this company a number of times, it's too bad that they're closing in the UK.
Steve
November 16, 2025
I wanted some locking drain rods
I wanted some locking drain rods. Zoro were by far offering the best price on the web for a set of 12. The downside was that they took more than a month to arrive. They did however eventually and were as advertised.
Leslie John Whisker
November 14, 2025
I ordered an electrical item from their…
I ordered an electrical item from their websitehowever the item they sent was a totally different model , which did not include a traditional charger ,so i asked the question why did you send me this without asking me ?All they could say was return it if you want.I asked for a small partial refund to purchase an appropriate charger .....but after many emails and much elapsed time , no just return it if you want.I dont call that excellent customer service , its just a dumb reply from dumb people .
Samantha Celine
November 13, 2025
The customer service was very helpful…
The customer service was very helpful and responsive
NAREN SHINDROJA
November 6, 2025
Fanatics service.
Fanatics service.
Chris Smith
November 1, 2025
Appalling company
Appalling company, wish I had read the reviews first. Placed an order, which website stated was in stock, then keep getting automated messages about how my order is delayed "but it's still in stock, and should be dispatched in 24hrs." Think I've had 3 or 4 messages the same, so clearly not in-stock! I've requested to cancel the order, and yet they continue to send the delay updates. Pathetic service!
Nicholas Mulholland
November 1, 2025
Wasted my time with poor quality…
Wasted my time with poor quality descriptions on the website.The item isn't what you thought you were purchasing when it arrives and you have to spend time returning and complaining.Just buy it from a trusted retailer don't waste time with Zoro the small saving you think you're getting doesn't exist
Paul Airey
October 31, 2025
Placed an order 12 weeks ago & was…
Placed an order 12 weeks ago & was repeatedly told it was in the process of being dispatched . Constantly lied to . Asked 3 times for customer complaints procedure and it still hasn’t arrived . Yesterday was told it was dispatched & today advised it’s cancelled . These people are a joke
Michael Parkin
October 30, 2025
prompt delivery
prompt delivery
John Hire
October 28, 2025
Shabby trading practice
Placed an order, never heard a word in 8 days so I asked for an update, 24 hours later I’m told that they had cancelled my order because the price on their website was wrong but I was invited to re-order at the new price. Turns out that the new price was £100 more than the original, I declined of course.
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