zoro.com Reviews
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4.1 / 5
Average user rating
843
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zoro.com.
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zoro.com Reviews
Read real experiences from customers of zoro.com.
Brands may not incentivize or pay to hide reviews.
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Nathan Ramirez
February 11, 2026
I write a review and they respond like…
I write a review and they respond like they want to help i email them as they ask and they will not reapond
Bill
February 11, 2026
Easy site to navigate
Easy site to navigate, great prices, fast shipping.
John Trevino
February 5, 2026
Carhartt pants
Ordered some Carhartt pants and it showed a specific delivery time and the pants in stock! Once I placed order everything changed! Pants not in stock and would not ship out for 7 plus days later! I tried to cancel order and put in for refund and here’s were the games begin! Website informed me that they needed 3 days to make sure that pants had not already been shipped which is total bs because they knew that pants were back ordered so couldn’t have shipped , I then called customer service and get the same 3 day bs, a couple days later they say shipment can’t be canceled because pants had already been shipped! This is still before the 27th of January which is when they say that my order was being shipped out of factory, when in reality they have not yet shipped out yet! Then multiple tracking orders say they will be delivered on February 3rd, 3Rd comes and goes finally received late today, This company jerks you around once you pay for your goods!
Charles Sibley
February 4, 2026
What a great supplier over the last year!!
Great prices on most things. Very accurate order fill. Free shipping . Next day delivery from Atlanta most of the time. It doesn't get any better than that. Thanks so much for the quality of your work. I now always look at your parts first when I search. Keep being such a great supplier!! This is over the last year and not just one occasion!!
Sue Z
February 2, 2026
Amazing
Amazing! Honestly, never heard of this company. They had a shower head in a color I couldn't find anywhere. Despite winter storms and weather delays, I received my item quickly! Great service and price. Their mission of providing tools to everyone at reasonable prices is nice to see. Giving back to the community and youths, what's not to like.
Anon
February 2, 2026
I don't like Zoro it is a scam
I don't like Zoro I have never orders any thing from it. I live in Canada and I am a victim of Fraud two things were purchased using my credit card and shipped to 2 different U.S. addresses. I think Zoro is a scam.
Edwin
February 2, 2026
Zoro has been great to me
Zoro has been great to me. Products always available at a competitive price. And those 10 to 15% coupons make it a even better deal along with free shipping. Customer service always very pleasant and willing to help.
Jody Little
February 1, 2026
Great customer service
Great customer service! Excellent!
Shawn
January 21, 2026
Horrible experience, bait and switch with wrong product
The only thing good about this experience was shipping time. Opened the box and it was not only the wrong product but the wrong quantity. I ordered a 3 pack (CLEARLY indicated by my receipt and order confirmation) and was only shipped one unit (and not the pro version shown on the product page). I called customer service and they had me send photos and then said I would be sent "the correct item with expedited shipping". Fast forward 5 days and they emailed me and said "the vendor indicated the product is correct". HOW CAN THAT BE POSSIBLE when not only is it just a single item instead of a 3 pack, but not even the correct Pro model. I searched for and sent them the correct manufacturer model number on the Zoro.com website. Then I received the exact same reply and they said they were initiating an RMA which I never requested. Shame on them for not honoring the order as it was placed for the product advertised on their page!!
John
January 20, 2026
Ordered some batteries as a guest in…
Ordered some batteries as a guest in Dec/2025, and the parts went back ordered. I was never notified. When I wanted to know if the parts were coming, they said to give them a couple days to find out, still no answer. Called them again, it's been a month, and they said that they would give me a refund. Refund was $5 less for the shipping, but they never shipped it. Customer service says it's their policy, because it was ordered as a guest and the order wasn't over $75. Since when do you order something and you don't receive the order, do you not get the full refund. Feels like corporate greed is stretching it's tentacles, again. Shameful, not doing business here anymore.1/21 Update - Well Zoro admitted to making a mistake on this, and has offered to give me the full refund. I updated my rating from 1 to a 3 for the trouble, because this should have been considered common business practice.
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