zumiez.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 296+ users reviewing Zumiez. Read verified ratings and real customer experiences on zumiez.com before you order.
Related articles
2.2 / 5
Average user rating
296
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zumiez.com.
Brands may not incentivize or pay to hide reviews.
zumiez.com Reviews
Read real experiences from customers of zumiez.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Ryan Hays
March 19, 2026
Their online payment system is…
Their online payment system is JUNK!!!!!!!!!!! Tried to get my son pants 12 times and says that the payment cannot be processed.
JENNIFER KIDD
January 1, 2026
The Thanksgiving sale is a joke
The Thanksgiving sale is a joke! I was charged 69.99 for a pair of jeans and half of another for 44.99 I paid after all shipping and tax 100 and plus dollars for 2 jeans and when I got them they where both on sale different color amd model for 44.99 that's insane stealing money my hicking up the prices.
Destiny Baker
December 20, 2025
their website works only 20% of the…
their website works only 20% of the time and i always get a server error pop up, and when i finally got to place an order for christmas gifts they waited a few days to then tell me those items don’t exist and they cancelled my order and it’s now too late to order more, was given no compensation
Oscar Delgado
December 17, 2025
Horrible company ordered a skateboard…
Horrible company ordered a skateboard for Christmas and gave me the wrong one and did nothing to fix the issue just told me to return it
Kathelene Mason
October 23, 2025
Novalsols
Novalsols, was the only saving grace that helped me pull back most of the funds that was ta ken from me. I was also denied access to my trading wallet and ask to pay a security f33 for no reason and this happened consistently and also went on for month.
MEGAN SHARPLESS
October 18, 2025
I bought a pair of Adidas Campus tennis…
I bought a pair of Adidas Campus tennis shoes online while onsite in the store, this option was suggested to me by the sales rep because they did not have my size on the shelf. I received the shoes in the mail at home. They did not fit, so when I returned to the store to return the shoes they said they went on sale again, and refused to refund the amount I paid for them. As far as I'm concenred this is just a form of theft. They claim to have a 30-day return policy. I returned the shoes on day 5, and they returned the amount for a new dropped sale price. Do not shop here. They are skimming money off the top and its super SHADY business practice and terrible customer service.
Rick
September 1, 2025
Zumiez is an enjoyable experience but has lots of improvements to be done
The variety of clothes and brands is respectable and the staff is always friendly and helpful so I really appreciate that, sometimes it feels like their clothing designs are a bit lackluster and getting more and more basic. Sometimes the discount rack has amazing deals so that usually makes it worth it since normal clothes now is considered pricey.
Ali B
August 27, 2025
I lost my money because Zumiez failed to fulfill their obligations
I want to warn all international buyers away from ordering from this store. My experience was terrible.I ordered a skateboard for $220. The item was shipped but got stuck at customs in my country (Turkey) due to incorrect paperwork from Zumiez. As a result, customs demanded an absurd fee of $450, which is more than double the cost of the item itself.When I reached out to Zumiez to resolve the issue, they refused to help, claiming that I was responsible for all fees. They did not take any responsibility for their mistake. This proves that the company is incompetent at international commerce and doesn't care about its customers. They don't help when problems arise and simply shift all the blame and financial loss onto the buyer.I lost my money because Zumiez failed to fulfill their obligations. I strongly do not recommend this store.
Yadira Rollins
August 14, 2025
Zumiez will never get another $1 from me
I am a manager is one of the largest retail companies in the world so I know exactly what customer service entails. I only gave one star because zero was not an option. Today I went to Zumiez, the Jersey Gardens Mall location in Elizabeth, NJ to find some shoes for my daughter. The shoes were tagged $64.95. I get to the register and the associate tells me my total is $69.95. I showed him the price tag on the display shoe that said $64.95. He tells me it’s an old tag and the price on the box says $69.95. I said the box was in your stockroom, not on display for customers. It wasn’t my fault and the advertised price should be honored. He sarcastically responded saying it wasn’t his fault either. The two men that he was talking to when I entered the store seemed to be entertained by his lack of customer service because they were laughing at all of the responses that he gave me. I told him that I’ve been working in customer service for over 20 years and know that prices can be adjusted especially if it’s the advertised price. He sarcastically responded again saying there’s nothing he can do. It’s not his fault it was tagged wrong. I asked to speak with a manager and he told me he was the manager. I asked his name. He hesitated and responded “Tony” so I am not sure if that’s his real name. After calling corporate to make a complaint, I went to another store and found the same shoe. I paid $69.99, but I was okay with that. Money was never the issue. It was more about principle and lack of customer service. Zumiez will not get another dollar for me,
Mandy
June 4, 2025
What a horrible company
What a horrible company. Incompetent! No sense of style, environment greedy poluters! How are these stores even selling.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).