zwilling.com Reviews
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Join 680+ users reviewing ZWILLING J.A. Henckels. Read verified ratings and real customer experiences on zwilling.com before you order.
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2.7 / 5
Average user rating
680
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zwilling.com.
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zwilling.com Reviews
Read real experiences from customers of zwilling.com.
Brands may not incentivize or pay to hide reviews.
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Alan K
April 8, 2026
Great product
Great product, Poor service. No free returns, so it’s exceptional expensive to return back if you are not happy with their product. Extremely inconvenient to buy directly from them. Better to get via amazon
martin gagne
April 5, 2026
They charged me for a knife i did not…
They charged me for a knife i did not received, after contacting them to let the c.i.e. know, they printed a new receipt with a new date on it saying i was not charged for it.But i did paid for it.Maybe they thought i would not notice but i did.PAYPAL took care of the situation.All together a bad experience and a waste of time.
Dennis Oneil
April 4, 2026
Disappointing Quality and Frustrating Customer Service Experience
Title: Disappointing Quality and Frustrating Customer Service ExperienceI have been a loyal customer of Zwilling and Staub products for many years, which is why this experience has been so disappointing.I recently purchased a Staub 5-quart Dutch oven directly from their website. The unit I received has visible chips along the rim that make it appear damaged. This was immediately noticeable not only to me, but also to others when I showed it. It does not resemble the premium-quality cookware that Staub is known for.I reported the issue right away and provided multiple photos. After several rounds of communication and additional documentation, I was told this was “normal variation” and was offered only a 10% partial refund.I respectfully disagree. While I understand that hand-finished products may have minor variations, this item does not present as first-quality and falls outside what I would consider acceptable for a premium brand.The process itself was also frustrating. My order was routed through Shop, which created confusion, and customer service initially had difficulty locating my order. I spent several days going back and forth, providing photos and information, only to be directed toward a warranty process instead of receiving a straightforward replacement.At this point, I am left with a product I am not satisfied with and a resolution that does not reflect the quality standards or customer service I expected from Zwilling.Title: Disappointing Quality and Frustrating Customer Service ExperienceI have multiple pictures that I sent to Zwilling and want to show them here but cannot in a company review.
Diane P
March 31, 2026
Absolutely horrible experience
Absolutely horrible experience. Will never buy from them again. I bought a gift for a wedding online and accidentally used the brides name and address as the billing address in addition to the shipping address. I realized after I submitted order and contacted them immediately. THREE times I got emails about we can’t stop this order it’s already ordered blah blah blah and kept calling me by the brides name! You would think they would be unable to charge my cc because my name and address is different than that of the bride! They gave conflicting information about being able to redirect the shipment. Final answer was that I could not. In short, I just wanted a stress free present for the bride and no price information on what was delivered. I didn’t get it. Never again.
John
March 30, 2026
WARNING ILLEGAL BAIT AND SWITCH TACTIC
WARNING ILLEGAL BAIT AND SWITCH TACTIC:I am extremely disappointed with Zwilling’s deceptive business practices. I placed a $100 order specifically to hit their free shipping threshold, consisting of an $85 blender and a $15 peeler. Immediately after taking my payment, they cancelled the blender but not the $15 "filler" item.They are now charging me for a $15 item I never would have ordered alone and—to make matters worse—are demanding that I pay for the return shipping.Note for Quebec Residents: This is a direct violation of the Consumer Protection Act (LPC). Under Section 54.12, the cancellation of a primary item allows for the cancellation of the entire transaction. Under Section 54.14, the merchant is responsible for all return costs when they fail to fulfill a distance contract.Customer service was unwilling to provide a prepaid label or a full refund. I have initiated a credit card chargeback and filed a report with the Office de la protection du consommateur (OPC). Avoid this site if you value your consumer rights.
gary cohen
March 30, 2026
Unethical company
Unethical company, poor customer service. They issue points for purchases, redeem for a credit for future purchases but only accept 1 promo code so can’t submit the code to receive the credit. They refuse to issue a credit on my credit card. It is a bait and switch operation. They only way you can receive the credit it to not receive offered discounts. I will return my 2 recent purchases and take my business elsewhere. They do have competition.
Din
March 25, 2026
Nail clippers exploded causing injury
Bought a pair of nail clippers that I only used 12 times. They were always stored in a cool and dry place. Despite this, the plastic exploded on me all of a sudden. Customer support was useless. I would not trust my safety with any of their products.
Christian Leroy
March 24, 2026
These electric grinders are a lifesaver…
These electric grinders are a lifesaver when I'm cooking with messy hands; One motor sounds a bit weaker than the other but they look great on table
Scott R
March 18, 2026
Terrible customer service
Terrible customer service. They were so bad that I thought I was being pranked👎
Kund
March 17, 2026
Pretty poor and unclear customer service
I've had maybe three-four cases of being in contact with their customer service, since they are a large company who own many famous cookware brands.Basically in every case have I been disappointed at the way they reply. They sometimes don't even seem to read the message. Their answers are short and... well, do not really answer the question.What's even worse is that for some of their brands, like Staub, there is hugely contradicting advice coming out from their official channels. I mean sometimes advice that is directly, head-on contradictory - like "always preheat all our cookware empty" and "never preheat it empty". Even advice within the same booklet can seem contradictory at face value; like "never preheat the cookware empty regardless of heat setting" and "we recommend that you brush on a very thin layer of oil and put it on the stove on a low-medium heat setting" - meaning, it's basically being heated empty. Therefore, it would be helpful if they would be more precise in their answers when questioned. I've heard cases of them not accepting warranty claims because instructions weren't followed, but I can see why.
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