Southwest Airlines Coupons & Promo Codes

Worst airline experience. Showed no respect for passengers.

Southwest has abandoned what it stood for in exchange for money grabbing, now charging for bags, hiking up ticket prices beyond reason, and forcing you to pay extra for seat selection. On top of that, their customer support is basically nonexistent. I waited almost an hour to reach someone because their platform doesn't work properly and won't even let you do basic things like add a trip that doesn't pop up in the app. It's shocking how rapidly they've turned into a money-hungry corporation with terrible customer care. So sad. Southwest, you might want to remove that heart symbol from your branding because there's no compassion left at the company.

Really disappointed with the support I received. My refunds didn't come through on schedule. It's been four weeks now and I'm still waiting. Getting someone from support took forever, yet my refunds still haven't shown up. I'll be sharing more about my flight once this is resolved.

After Southwest introduced their new operational structure with different seating tiers and fare classes, my trips have become quite different. The main cause is the shift in how employees treat passengers. The friendly, welcoming attitude that defined Southwest's crew has transformed. A handful still try to be nice, but you'll encounter unfriendliness too. The warmth you used to feel is simply absent compared to before. It all adds up to Southwest losing the special qualities that set it apart, and it really shows in my impressions.

Once Southwest rolled out their new structure with different seating options and fare classes, my whole experience shifted significantly. The main reason is how their staff has changed. The crew used to be upbeat and friendly, but now that's changed too. Some try to keep things pleasant, but honestly there's been rudeness. The cheerfulness is noticeably gone compared to how things used to be. When you add it all together, Southwest has lost what made it stand out from the crowd, and I'm really let down by that.

I'm submitting a formal complaint regarding Southwest Airlines' unethical and unfair travel credit expiration practices. These funds represent actual customer payments, not complimentary vouchers or goodwill credits. My flight was cancelled due to personal health concerns, and Southwest gave me a travel credit set to expire in half a year. I understand that refunds may be restricted depending on the ticket category, but I absolutely reject the notion that Southwest has the right to let this credit lapse and pocket my payment. This wasn't a bonus. This wasn't a promotional offer. This was a business transaction. I paid Southwest for a service I couldn't use, and they took my money permanently when the deadline arrived. They erased my original purchase once the clock ran out. This approach is flat-out greedy corporate behavior. It puts customers in an impossible situation, either scramble to book another flight by the cutoff no matter what, or forfeit your cash completely. It's a manipulative approach that coerces people to buy more, buy sooner, and buy only what Southwest wants. After the expiration date, Southwest ignores the original agreement entirely.

I need to lodge a serious complaint about Southwest Airlines and their practice of expiring travel credits. These credits are real money that customers have paid, not free vouchers or promotional offers. I had to cancel my flight for medical reasons and received a travel credit valid for 6 months. I get that certain ticket types don't qualify for refunds, but I can't accept Southwest keeping my money when the credit expires. This wasn't a complimentary benefit or a sale price. This was a straightforward purchase. I paid Southwest for transportation, and when circumstances prevented me from using it, they pocketed my funds and later decided it was theirs to keep. This is pure corporate profiteering. The policy backs customers against a wall: either rush to purchase another flight within the deadline regardless of your actual needs, or watch your money disappear. It's a pressure tactic meant to force faster spending according to Southwest's timeline. Once that deadline passes, Southwest walks away from their obligation, effectively nullifying what I originally paid for.

Southwest's lost and found crew deserves major recognition, and I have two stories to share. First scenario: I was with my brother and grandmother when we landed in Oakland and were heading to grab a taxi when my brother realized he left his Nintendo Switch onboard. We rushed back inside to the baggage office where a helpful worker listened to us, made a call, and let us know they had located it. She mentioned it might take a bit, but within thirty seconds she got another call saying it was already on its way down. The whole process took about fifteen to twenty minutes from start to finish. Second scenario: This was early August when we flew through Harry Reid International in Las Vegas. My brother left his backpack behind on a connecting flight that had his Switch and a pair of Nike Pegasus Trail running shoes. We didn't discover it until we were sitting on the next plane. We submitted a report when we got home, and a couple days later Southwest had tracked it down and shipped it straight to our house. Five stars without question. Southwest, these baggage recovery workers deserve a raise for real.

I had a wonderful experience on my flight from the Baltimore airport to Fort Lauderdale. There was an unaccompanied youth on the flight, and the representative working the gate spent time with him, making sure he felt safe and at ease, then personally walked him to his seat. I had a chance to chat with this agent afterward and got his name. Marvin was incredibly professional and treated every single passenger with care. Even though we ended up sitting on the tarmac for three hours, his calm demeanor kept everyone relaxed and comfortable. People like Marvin are what we really need working in this industry right now. Marvin, I really appreciate what you did for us.

Affordable carrier with a flexible approach to flight modifications. Sure, there are no frills like choosing your seat or premium cabins, but if you want budget-friendly flights without dealing with change penalties, Southwest is your best option.

Every time I board a Southwest flight, I feel like I'm being treated exceptionally well. The pilots, flight attendants, and ground staff are consistently thoughtful and polished. They go out of their way to take care of you however they can. They're attentive to every little thing that might make your journey smoother and more enjoyable. From takeoff to landing, everything is top notch. Plus, if anything goes wrong, they're quick to step in and help. There was one time my family needed to switch flights at the last second, and Southwest rebooked us right away with zero penalties. Southwest, thanks for keeping standards so high and always putting passengers first.

I've been a Southwest customer for many years and they never disappoint. Great prices, friendly service, and you get free checked bags. They're always making things better. You can tell they genuinely value their workers and have put together really diverse teams. Plus they have a good sense of humor about things. I'm proud to see how much they've grown and constantly improved. My flights land on schedule every time. Out of all my trips, I've only had one delay and that was weather-related. Keep doing what you're doing Southwest. You're doing great.

I wanted to take a moment to express my gratitude and explain how you've made me a loyal customer. My spouse's grandmother was passing away, and it happened at the end of March this year. My wife and I had arranged to travel and had booked tickets for her and one of our daughters, but we needed to make changes and get myself and our other daughter on a flight too. In my work, I regularly fly from Nashville to Dallas with another airline and I'm a frequent flyer with them. I called them first about getting myself and my daughter to Phoenix last minute. They wouldn't work with us, wouldn't adjust prices for an emergency situation, and wanted a huge fee to transfer my accumulated miles. I hung up and my wife called Southwest instead. They not only got us booked immediately, they gave us emergency pricing and helped us reorganize our miles to make it all work. Even when we got to the airport, the team upgraded us to an earlier departure so we could arrive faster. That meant everything to us during that difficult time. You converted me into a Southwest customer for good.

Absolutely satisfied. What you see is what you pay. I get frustrated with other carriers that sneak in taxes, seat selection charges, facility fees, luggage costs, excess weight surcharges and whatever else they can dream up. Southwest keeps it simple and the total cost of dealing with them is significantly lower. I also like how transparent Southwest is. Every time I fly with them, regardless of the route, I get professional service from experienced crew members. Next time you're booking, pick Southwest and bring along two checked bags, a carry-on, and a personal item, all at no extra cost. That's right, it's all part of the deal. Thank you Southwest for making sure the advertised price actually gets me where I need to go.

The best low-cost airline around! The crew is warm and fun, the policies make it easy to modify your plans, and I wish I could take every flight with them.