Southwest.com Promo Codes for December 2025 for Fly Award-Winning

They don't care about customers.

Arriving at LAX for flights to Amarillo, we were told our first one was delayed early. We spent ALL day trying to reroute. When we finally boarded and arrived at Dallas Love Field for the last flight to Amarillo and their's, they wouldn't wait 15 minutes for us although we'd waited hours. We had a group of seven, small kids/seniors. They finally gave us one room (found out later families got a room, we had 3 families) so sent small kids/mother to the room. So two in their 70's forced to lie on the filthy/cold/hard floor, no open facilities. 73 year old man sliced finger open reaching for a purchased vending machine sandwich. Pumping blood and nobody around, later found out, and was shown in the open machine, the metal finger slicer. We spent from 9am Saturday morning (11/29/25) until noon Sunday (11/30/25) in an airport. Love's had NO comfortable chair to even rest in. Won't be flying with them again.

BEWARE buying travel points from Southwest Airlines

We have been SW customers for years. We took advantage of their Half price rewards point sale to buy Travel points. So for $450 we could get enough points to book our trip. Great savings. However as we are making this purchase through our logged in portal of SW. we select this purchase. We click complete purchase. A warning comes up "there was an error with your purchase try again" so we do this happens 3 more times. Then we refresh our screen and all 4 are now pending sales 4 x$450. We call SW , they say they can't do anything about it. So we quickly jump to our credit card Capital One trying to stop it and allow just one charge to go thru,. They tell us go back to SW. This time we asked for a SW suppervisor . The supervissor says they can't do anything. Then we find out all 4 will go through that night then call this # to get them reversed. Whick will take 10 to 14 days. SHAME ON SW this is not helpful,

Absolute chaos

Absolute chaos. The boarding process they pride themselves on are an absolute mess and the flight attendants bully people finding their seats faster even though there is no assignment given and often times it requires (very briefly) checking in with a travel partner about where you want to sit and where you should put your bags. If they wanted simple, JUST ASSIGN THE DAMN SEATS. I am always super considerate of boarding quickly and considering the people behind me but these flight attendants are next level militant.

Bring back the old Southwest!

So Southwest was my family's go to airline because of no assigned seating, and two free luggage's it saved us a decent amount of money. But they changed that just recently and it feels like a normal american airline. Only good thing is they still have free movies and shows.

Southwest Airlines is no longer number…

Southwest Airlines is no longer number 1.I am really disappointed with Southwest Airlines, especially at Phoenix Sky Harbor. They are now charging $3.50 just to use the line to check in your luggage, plus $35 for the first checked bag, $45 for the second, and $105 for anything after that. For an airline that used to pride itself on being different, these fees make them feel just like every other airline out there.What makes it even worse is that the service has gone down while the prices have gone up. The flight attendants were rude, the snack options were almost nonexistent, and not a single one of my flights was on time, whether I was flying from Arizona to Virginia or returning from Virginia to Arizona.I understand the travel industry is going through challenges, but Southwest used to stand out as the number one airline. They used to offer kindness, good service, and a sense of ease that set them apart. Unfortunately, that is no longer the case. This experience was truly sad and very disappointing.

Treatment after delayed flight

Flight got delayed, had to be rebooked, was last to board which means you sit in a really bad seat - even though I was first to check in for my actual flight. So they punish you even though it was there mistake. Customer service I talked to was the worst so far. Never flying them again.

Same Airline. Same day. SAME PLANE. Different experiences

We had two flights with SW when we flew to Las Vegas today. We flew from PHL to Denver, and then got back on the same plane to fly from Denver to Las Vegas. Same company. Same exact plane... we even sat in the SAME ROW. Totally different experiences.1st crew was soooo sweet. It was my BFFs birthday and they treated her (and I) like a QUEEN(s). The crew on 4035 to Denver from PHL were the sweetest and the kindest, not to mention this was a flight at 630am. Not only were they FRIENDLY, and customer service ON POINT, but they were just sooo nice. I cant even describe how well they started off our morning (my bff's morning). As someone who has worked the customer service industry my entire life, specifically Food and Beverage, I take customer service super seriously as this was my way of making a living. I worked HARD for my money. Still do. So I cherish GREAT customer service. We had to deplane, to get back on the same plabe for our connecting flight to Vegas. The new crew was horrible. I heard one lady talk to the guy behind me so rudely when all he wanted was help with the WiFi, "Well sir, we told you ahead of time that the wifi MAYbe wonky so no, cant help ya..."Same lady said to someone else, "if you cant sit right on a flight maybe you should rethink flyin.."It was weird because our 1st experience with SW was amazing.ni was SOLD. I said to myself, I want to fly THIS airline all the time. They gave my friend and cute little crown for her birthday and a makeshift cake out of TP... it was so amazing. So thoughtful, especially for 1st thing in the morning. My friend and I even walked off saying "we're loyalist now!!! SW flights only!!"Next crew, destroyed that. I left 3 stars because the ladies on the 1st half of our journey deserved 10....The crew after them... were NOT helpful. They were NOT pleasant. They had ZERO personality...They need to go to Spirit or frontier NOT SW.Im just so over spending money on things that are GARBAGE... like customer service that was once, back in the day, so enjoyable and CLASSY, for something that isnt at all worth my time.

Southwest Unloyal A-Listers Lose…

Southwest Unloyal A-Listers Lose 300-400 same day standbyWow.. I made it a goal to only fly southwest.. as an A lister there was many benefits. Now.. it is almost impossible to utilize the same benefits. For example, you purchase a ticket and usually you can standby, now, new rules, you can only use the standby for the ticket price you purchased so, from my experience, that means NO. I pay an extra 300+ hundred from houston to LAX.,.Southwest, you ruined a good thing. I Pray.. that a competitor creates a better program for us LOYAL Southwesters, or You go back to valueing your A listers.. What a disappointment. I guess SW will see in their revenues... Maybe you'll made the best business decision. Wow.

Part of wheelchair lost - they don't care

Very disappointed in Southwest Airlines. First time using them to go from Baltimore to Detroit. Unlike other airlines they will not allow your wheelchair on the plane. They lost the seat cushion but refuse to take any responsibility for it. You cannot talk to someone on the phone other than a person working from home with limited authority. They will not give you a number to speak to someone that is a supervisor. They told me to contact Detroit baggage because that is where the cushion would be but Detroit baggage said it would be in Baltimore. No one to escalate the problem to.The airline is definitely only interested in AVERAGE PEOPLE and have no desire wo welcome DISABLED PASSENGERS aboard their flights. If you have a disability I strongly recommend you choose a different airline. Also, if you care about human rights for the disabled, please consider another airline. In the case of Baltimore-Detroit, Delta has always placed my wheelchair onboard in the closet and always made sure the chair was undamaged. They treat the disabled with love and value them. Why then cannot the airline with the heart logo share in this type of treatment?

I hate these people they are…

I hate these people they are incompetent and a disaster

Suitcase Expander -Unreasonably Strict

They told me that my suitcase was too big, I zipped the expander and then it was fine. She let a bunch of people ahead of me even though it only took me a moment. The seats are plastic, uncomfortable, and do not accommodate tall individuals. The overhead bins are also smaller. And the ticket prices keep going up. Service, quality, and reasonable accommodations all non existent. I am not flying southwest again and I am cancelling my card. I have flown with southwest for 10 years but this is ridiculous.

A hard fall from former excellence

I am so disappointed in what this formerly customer focused airline has become. What once was a model of excellence customer service and satisfaction is now reduced to mediocre service and overly complicated booking and baggage policies. Until it become customer focused again, I will fly another airline

After years of advertising “bags fly…

After years of advertising “bags fly free” they changed policies and now charge for bags. No problem but assuming everyone has heard of the change is a problem. When booking online there should be a pop up asking for acknowledgement of the change so we’re not surprised when checking in

Southwest Covering Up Employee Fraud

Title: Worst airline experience of my life - mishandled credits, false information, and possible internal fraudI booked a family trip to Hawaii with Southwest, flying November 13-19, 2025. When our plans changed, I called August 13 to ask if upgrading would extend the travel credits. I was told yes.On September 25, I paid to upgrade all flights and canceled only the OhioSan Diego flights. The credits still showed the original expiration date. Before canceling the Hawaii flights, I called again to ask why, and was told the credits "couldn't be changed," but I could get a refund for the Hawaii flights due to a schedule change. I accepted.In this call, on October 1st, I was transferred to a LUV representative, who submitted a case herself and gave me LUV vouchers, saying the system should have offered a 5-year credit extension under a new DOT rule. I was told I would NOT get a confirmation email but to wait for the refund.On October 13, the response to the LUV representative's case claimed there was a credit card dispute, which was completely false. When I called my card company, they confirmed there had never been a dispute with Southwest, or any transaction on my credit card for that matter.I called Southwest back after this and I found out two of my five travel credits were fraudulently transferred to strangers using fake emails, even though neither I nor anyone else ever received or had access to the credit numbers. No one else I was taking even knew where we were going on the trip, since it was a surprise, so this could only have happened internally.Seven days later, on October 20, I called again and was told the previous representative never submitted any escalation, meaning nothing would have ever happened if I hadn't called back. This representative was extremely rude, telling me that I'm making the situation worse because I'm calling so much. But, at this point, all that had happened was southwest took all my money and credits and they they closed the case numbers, with no option for me to call who was handling the case or respond to the emails closing the case and literally giving me nothing. What else am I supposed to do but call the only number they have again?Since September 22, I have called 22 times, totaling over 13 hours, and my credits are half frozen, half stolen. Representatives give different information every time, close cases with no resolution, and I've even been scolded for submitting complaints -- despite only submitting them when instructed.At this point, there is internal fraud and negligence, and zero accountability. I still have no refund, no credits, and no access to anyone who can actually resolve the issue.This is easily the worst experience I've ever had with any airline. I wish I could give less than a one star rating.Also, I would like to note, I am not inexperienced with travel or the bureaucracy of airlines. I have travelled for work for 4 years, handling all of my travel the entire time, and I worked for Delta airlines before this. Atleast Delta has a department you can talk to when your case is escalated or being mishandled. Southwest doesn't even have an option for me to talk to anyone on the phone.

Great customer service will fly again

Great customer service will fly again

Terrible experience

I want to express my deep dissatisfaction with the treatment I received from the boarding staff on flight WN1282 to New Orleans. One of the employees treated me in a disrespectful and sarcastic manner, refusing to let me board with my carry-on bag, claiming the flight was full — even though there was clearly plenty of overhead space once I got on the plane.His behavior was personal, abusive, and completely unprofessional, showing a total lack of empathy and customer service. This kind of attitude is unacceptable and leaves a terrible impression of the airline.Because of this employee (of whom I have a photo) and the rest of the staff’s behavior, my experience with Southwest Airlines was extremely disappointing.I absolutely do not recommend flying with this airline.

SUPER CUSTOMER SERVICE

After trying to rearrange a flight from Dallas to BWI to MHT...I was afraid I had not done it correctly. I spoke with Debbie probably for a good 20min ..she found my mistake and rectified it! She was calm,considerate,polite! Many thanks to her! Suzan

Horrid check-in experience with this airline

I learned to this hotel due to my experience.

I have flown SW several times with no…

I have flown SW several times with no major problemsNow I have to pay for luggage and soon for a seat - I just tried to book a flight using my points and what a hassleFirst, it said there was a problem so to call. I started all over and then it said I didn't have enough points! I called customer service and they said it was booked! I told them it said there was a problem and it didn't say confirmed! It WAS booked. I just took a trip with my partner and he tried to use his points and he got the same msg that there was a problem - he gave up and paid for the trip so I will have him check as they may have deducted his points.

Trip home from hell

I flew Southwest out of MSP where it is supposed to be a discount airline. I would challenge that I this is the most I have paid for airfare in some time. Also was not able to find a direct flight. I chose this flight on Oct. 12th because it was about the only one that arrived at a reasonable hour. I am a senior, so I did not want to be getting in after midnight. There were weather problems so my original flight in Boston was delayed. Had to change planes in Chicago and that is where things went from bad to worse. It was a really long walk between flights. In spite of that I did get to the gate before boarding started only to be informed, I had been rebooked onto the next flight. I had paid $100.00 more just for the purpose of getting in at a reasonable hour. It made me really angry to be told that the plane was full and couldn't get me on there is spite of the fact I had a confirmation and had paid for a seat on that plane. Instead, I had to sit around the airport for 3 more hours and then when we finally did get boarded, we had to sit and wait for a while because they had to wait for paperwork regarding luggage. I called to file a complaint and can't do that over the phone. Have to go online and produce receipts for a hotel or food at airport before any reimbursement. I don't have those things. I do feel like that is very poor service when somebody is booted off a flight and told that although they purchased a seat there is no room on that flight. I feel like they should also provide some accommodations to people haven't difficulty with the walking required to get to their gates. Not at all sure I will ever fly Southwest again. I found them very cold when voicing my feelings about not flying home on the flight I purchased a ticket for. Instead, I got home at 1AM. If I had wanted to get home at that time, I had several options that would have saved me $100.00. I may also add that some of those flights had a rather rough touchdown.